Customer Service United States

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CONTACT

Address : Rancho Cordova, CA *****

Phone : 916-***-****

Email : ad8oyw@r.postjobfree.com

SKILLS

Schedule Management

Spreadsheet tracking

Microsoft Office and Google teams

Adaptability and Flexibility

Decision-Making

Critical Thinking

Administrative Support

Accounting skills

Attention to Detail

Customer service and client relations

Multitasking Abilities

LANGUAGES

Spanish:

Native or Bilingual

PROFESSIONAL SUMMARY

Organized and dedicated professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

WORK HISTORY

Maintenance Technician, 01/2021 to 05/2024

Self Employed - Sacramento, United States

Wrote and revised maintenance procedures.

Reduced downtime by quickly diagnosing and resolving technical issues on machinery.

Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.

Liaised with vendors to ensure timely delivery of essential parts and materials for repairs or replacements.

Minimized production delays, responding swiftly to emergency breakdowns or unexpected malfunctions.

Maintenance Assistant, 03/2020 to 12/2020

Folsom Lodging, LLC - Folsom, United States

Performed regular maintenance and repairs on mechanical systems to support continuous operation.

Contributed to a reduction in accidents through diligent adherence to safety protocols during maintenance activities.

Inspected systems and equipment to identify unscheduled maintenance and repair needs.

Delivered comprehensive support to maintenance supervisor performing skilled repairs and kept continuous focus on safety and efficiency.

Used and operated various types of tools such as power saws, sanders, grinders, forklifts, and basic hand tools.

Organized storage areas and tool rooms to keep areas safe and fully stocked.

Receiver, 12/2018 to 02/2020

Simplified Labor Staffing Solutions - Brea, United States

Enhanced warehouse organization by categorizing items according to size, weight, or type for efficient storage and retrieval processes.

Requisitioned new supplies and maintained storage areas for smooth department operations.

Inspected incoming and outgoing shipments to identify discrepancies with records.

Expedited returns of damaged or incorrect items to suppliers, ensuring timely resolution of issues.

Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.

Maintenance Technician, 05/2017 to 11/2018

Self-employed - Madrid, Spain

Wrote and revised maintenance procedures.

Reduced downtime by quickly diagnosing and resolving technical issues on machinery.

Sales Associate, 06/2016 to 05/2017

Compania Solar - Maryland, United States

Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Achieved monthly sales targets of solars consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Insurance Sales Agent, 05/2016 to 05/2017

Premier Financial Alliance - Rockville, United States

Collaborated with underwriters to ensure accurate risk assessment and appropriate coverage for clients'' unique situations.

Negotiated contracts and terms of sale with potential customers.

Boosted productivity by implementing innovative sales techniques that aligned with client preferences and values.

Registered customer information on database to enable tracking history and maintain accurate records.

First Secretary, 08/2014 to 12/2016

Embassy Of The United States, San Salvador - Washington, United States

Applied effective time management techniques to meet tight deadlines.

Identified issues, analyzed information and provided solutions to problems.

Demonstrated creativity and resourcefulness through the development of innovative solutions.

Worked effectively in fast-paced environments.

Excellent communication skills, both verbal and written.

Sales Manager, 05/2014 to 12/2014

Alma Cuscatleca - Woodbridge, United States

Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.

Collaborated with advertising group to create uniformity between advertising messages and retail incentives.

Coached employees in successful selling methods and encouraged cross-selling to drive revenue.

Increased sales revenue by developing and implementing effective sales strategies.

Vice Consul, 12/2012 to 12/2013

Consulate Of El Salvador - Woodbridge, United States

Led crisis communications and media relations activities in response to challenging situations.

Taught in-house employees strategies for successful internal and external communications.

Identified metrics to measure and evaluate effectiveness of public relations campaigns and initiatives.

Improved interagency cooperation by establishing strong working relationships with other government departments.

Supported El Salvador citizens in America by providing emergency assistance, passport services, and notarial services when needed.

EDUCATION

High School Diploma

Instituto Nacional De Llobasco - El Salvador

Bachelor of Science: Accounting And Business Management

University Of El Salvador - El Salvador

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ERASMO JULIO LOPEZ RIVAS

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