Customer Service High School

Julia Weisgerber

Agawam, MA

● Excellent prioritization abilities developed while balancing academic course work and employment position throughout high school and college

● Maintains focus in demanding work environment under deadline and pressure conditions. Meets challenges head-on and always find a way to effectively complete multiple assignments or tasks.

● Professionally committed and responsible. Successfully handles a wide range of functions using a combination of creative, organizational, and writing skills

● Proficient in Microsoft Word and Excel. Work in PC and Mac environments Work Experience

Sales Associate

Follett Corporation - Westfield, MA

April 2024 to Present

• Merchandising

• Customer Service, registers, phones

• Helping Customers

• Cleaning, taking out the trash.

• Doing anything that is asked.

• Setting up displays

• Making sure everyone is happy.

Nanny

Family Friends - Agawam, MA

May 2020 to Present

Everything a parent would do.

• Cooking, cleaning, home schooling, homework, activities, sports, laundry.

• Took care of Three kids. Two in school and one baby. Car Sales

Curry Nissan - Chicopee, MA

October 2019 to April 2020

Established relationships with customers - Showed customers how to use all features of the vehicle.

● Maintained contact with existing customers through emails, by phone, and during service appointments.

● Updated management daily; records of sales and deliveries

● Effectively took care of relevant paperwork.

● Kept track of quantities of cars on display both new and used inventory

● Maintained familiarity with used cars and stayed updated regarding competitor's products.

● Kept up to date on changes in pricing, leasing programs, different incentives, campaigns and tradeshow.

Receptionist

CareWell Urgent Care - Dennis, MA

May 2019 to October 2019

Greeted and welcomed patients and other visitors in a very polite and professional manner with the ability to provide effective customer-services as well as work in a fast-paced and dynamic healthcare environment

● Answered and directed phone calls. Checking voicemails and emails as well as provided timely and accurate response to patient inquiries.

● Effective communication, multi-tasking, and organizational skills

● Collected co-payments, deductibles or deposits as well as verified insurance coverage, and patient demographics accurately and efficiently

● Organized patients' medical records and maintained accuracy and strict confidentiality of their personal and financial information

● Adhered to established health and safety protocols or standards as well as maintained ensuring waiting and reception areas are cleaned and organized in accordance with healthcare safety and security policies

● Performed basic clerical duties such as photocopying, faxing, filling, sorting, scanning, preparing labels, ordering supplies, organizing charts and shredding medical records. Customer Service

Avis Budget Group - Windsor Locks, CT

April 2018 to January 2019

Dealt with customer enquiries about the availability and cost of vehicles.

● Registered bookings and explained the terms of rental or leasing agreements.

● Completed paperwork with the customer regarding payments.

● Provide excellent customer service to renters

Education

Bachelor of Arts degree in Communication

WESTFIELD STATE COLLEGE - Westfield, MA

December 2009

High school diploma

AGAWAM HIGH SCHOOL - Agawam, MA

September 2005 to May 2007

High school diploma

CURRY COLLEGE - Milton, MA

August 2005 to May 2007

Skills

• Quickbooks

• Administrative Assistant

• Outlook

• Marketing

• Excel

• Filing

• Scheduling

• Payroll

• Sales

• MS Office

• Microsoft Office

• Receptionist

• Word

• Customer Service

• CSR

• Customer Care

• Customer Support

• Call Center

• Data

Entry

• Customer Service Skills

• Billing

• Microsoft Word

• Microsoft

• Organizational Skills

• Management

• Inventory

• Clerical

• Sales

• Marketing

• Customer service

• Social media management

• Medical records

• Schedule management

• Classroom experience

• QuickBooks

• Bookkeeping

• Interviewing

• Dealership experience

• Supervising experience

• Conflict management

• Employment & labor law

• Pricing

• Front desk

• Medical terminology

• Hotel experience

• Hospitality

• Office management

• Google Docs

• HIPAA

• Photography

• Inside sales

• Bartending

• Serving

• Childcare

• Restaurant experience

• B2B sales

• Teaching

• Special education

• Education administration

• Recruiting

• Customer relationship management

• Salesforce

• Clerical experience

• Upselling

• Telemarketing

• Animal restraint

• Animal care

• Animal handling

• Kennel experience

• Pet care

• Microsoft Excel

• Microsoft Office

• Communication skills

• Organizational skills

• Microsoft Access

• Filing

• Care plans

• Home & community care

• Manufacturing

• Windows

• Budgeting

• Banking

• Grocery store

• Accounts receivable

• Property management

Certifications and Licenses

TIPS

September 2023 to September 2025

Julia E Weisgerber

September 2022 to September 2025

ServSafe

Class D

Substitute Teaching Certification

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