Technical Support Pick Up
Resume:
Jonathan R. Seamons
Salem, OR 97304
OBJECTIVE
To continue my career within IT Management, system analysis and design in an environment focused on the needs of the business model and the user community. I am actively seeking full time employment in a growth-oriented company where I may make useful contributions now, as well as advancing my skills for the long-term benefit of the organization. I have a strong background in IT, with over 20 years of large systems design, analysis, and management. I’ve worked within a team as well as managing teams and company projects. I firmly believe that IT should provide a stable, comfortable, and reliable environment which helps the employees function without presenting a technical challenge for them.
TECHNICAL SUMMARY
Operating Systems: Windows Server/Active Dir 2000-22 (20yr), Onsite/local to ‘VM-Host’ migration (15 yrs), MS365 Azure Server Migration (8yrs) PowerShell (10yrs), Win95-XP-7-11 desktop (18yrs), MS Azure (8yrs) Win Terminal Server (17yrs), Labtech/connectwise (6yrs), GotoAssist (4yrs), VMware ESXi, Vcenter, VSphere (10yrs). Linux (5yrs), RedHat CentOS, Ubuntu, Fedora/ desktop, OS/400 (iSeries) (4yrs) Software: Citrix (5yrs), Linux desktop applications (5yrs), Cisco (7yrs), MS Office 95 -365 (18yrs), SharePoint (7yrs) Exchange server (10yrs), BRMS (6yrs), ConnectWise, Labtech (6yrs), Visio (8yrs), Veritas (4yrs), Client Access, CRM, ERP (4yrs), WDS (8yrs), Apache, PHP, Dameware, Spiceworks, PHP, MyAdmin, MySql, KDE, Gnome, Spybot, McAfee, Norton Internet Security, AVG, Windows firewall, Firefox, chrome Internet Explorer. Fonailty Hardware: Intel based servers, IBM (8yrs), Dell PowerEdge (12yrs), HP ProLiant (10yrs), SAN (12yrs), RAID (15yrs), printer / Fax / Scanner technologies (17yrs). WAN/LAN Switches and routers (Cisco, Juniper, Sonicwall, Fortigate)
(15yrs)
Network: TCP/IP (17yrs), DNS (17yrs), DHCP (17yrs), Firewall (17yrs), Windows file & print services (17yrs), Linux Samba, O/S tools such as netstat, ethconfig, ipconfig, route, traceroute, ethereal, nmap. (17yrs) DB: Oracle (2yrs), MySql (3yrs), SQL (5yrs), ADO.NET (4yrs), large DB with files > 15GB, triggers, stored procedures, DB optimization.
EXPERIENCE:
Wintel Systems Administrator
Avangrid/Ibermatica Oregon, 12.22 – 12.23 503-***-**** Working on a MS 365 Azure Cloud/VM Migration and Providing technical support for over 5000 servers (VM and Physical Server 2019, win 11) in a clustered environment. Hosted within Hyper V, Fail Over Cluster Manager, SCVMM Windows Server 2012-2019. Dell PowerEdge OME,IDRAC HP-ProLiant Gen8-10 Networking (Firewalls, VPN, Switch) Microsoft Active Dir, Office 365, Azure, SharePoint, Dynamics, SQl, IT Systems Business Analyst / Consultant
Primisys Oregon, 05.22 – 09.22 503-***-****
MSP Providing MS 365 Azure Cloud/VM Migration, Provide technical support for 150 clients, Hosted VMWare ESX 6.5-7 Windows Server 2012-2019. HP-ProLiant Gen8-10 Networking (Firewalls, VPN, Switch) FortiGate, SonicWall, Cisco. Microsoft Active Dir, Office 365, Azure, SharePoint, Dynamics, SQl, QuickBooks, Labtech
/ConnectWise/Screenconnect RMM, Veem Backup solutions. Assist with helpdesk tickets and help with daily team workflow
IT Technical Support Specialist (HPE/NetApp)
Hemmersbach.com Oregon, 10.21 – 04.22 /+01-78-663-***-** Running diagnostics, troubleshooting errors, replacing hardware at various customer sites, Installation, support and decommissioning of rack servers and hardware. HPE ProLiant Gen8-10 machines. HPE GUI and OSI, PowerShell scripting, debugging.
IT Business Systems Analyst / Tech Lead
Right Hand IT / Support.com Oregon, 04.18 – 06.21/ 650-***-**** MS 365 Azure Cloud/VM Migration (50+Servers 200+worksations) Manage Helpdesk and Service Tickets. Provide technical support for 55 clients 700+ PC’s –Windows 7-10, Mac -10.5 Windows Server 2012-2019. HP-ProLiant Gen8-10 Networking (Firewalls, VPN, Switch) Vmware 5.5 – 6.75 Vsphere. Microsoft Active Dir, Office 365, Azure, SharePoint, Dynamics, SQl, QuickBooks, Labtech /ConnectWise/Screenconnect, Autotask, Datto Backup solutions, Datto RMM, IT Glue KB, Manage and help dispatch helpdesk tickets and help with daily team workflow IT Business Systems Consultant
Virtual IT Consulting Oregon, 04.16 – 07.17 / 503-***-**** MS 365 Azure Cloud/VM Migration (30+servers 100+worksations Windows 11) Manage Helpdesk and Service Tickets. Provide technical support for 22 clients at 45 locations (500+ PC’s -Servers and workstations) along the western region. Server/domain management, administration + troubleshooting (Windows 2003-12) Active Dir, GPO, AzureAD, Office 365 Admin, VMware Vshpere 4-5. SonicWall VPN. LAN/WAN Network deployment, troubleshooting and support. Workstation deployment, management, troubleshooting and helpdesk support. Workstations – Win XP, 07,08,10. Office 2007 – 2016 (0ffice 365) Worked remotely and Onsite (f2f). Connectwise, GotoAssist, Teamviewer, Sharepoint
Service Manager
DishOne Satellite LLC Utah- Oregon, 05.12 – 08.13 / 801-***-**** Prospecting new market regions and sales territories Owner/ Project Manager/IT Business Analyst
NetCom-SDS Salt Lake City, UT 07.10 – 05.12 / 971-***-**** Owner of a mid-size business providing System analysis/design, systems administration and contracted and “on-Call” technical support for small – midsized companies. Including all IT related needs from ground up including desktop, server (Windows, Linux) network administration and troubleshooting. (DNS, DHCP, Firewall) Database storage and backup management and housing. VMware ESXi, vSphere, Venter. Managing all routers and switches and providing Helpdesk Support (remote and on site, as needed) (ACS, The Fountain Group Liberty Tax, Ace Printing, Great Harvest)
Business/ Systems Analyst (Data Center)
CDI/American Express, Salt Lake City, UT 01.10 – 09.10 / 212-***-**** Research, Analyze, document, and implement SFTP Technology to handle Credit Card Transactions between Corporations. Setup, maintain and write queries to handle encrypted and compressed data internally and externally. RAID Configuration and deployment. Maintain customer/client relations and handle feedback and requests and implement changes.
Systems Administrator (Data Center)
Suhdutsing Technologies/Dugway, Dugway, UT 04.09 – 12.09 / 435-***-**** Manage and maintain 100+ DOD Servers HP ProLiant to comply with AGM/Disa security standard (Win2k3-RH Linux) Active Dir, Group Policy, and SMS. Oracle 9i, MS SQL, VMware ESX VSphere, Vmotion and Mobile Armor testing, installation, and management. HP ProLiant and RAID and SAN Management Also worked for Hilton as systems Administrator 12.07-04.09 (Data center) EDUCATION
01/98 – 07/99 Stevens Henagar College- Ogden, UT
Associates in Computer Science 3.8
03/95 – 06/97 Weber State University – Ogden, UT
Associates in General Psychology 3.6
04/94 – 05/97 Applied Technology Center – Ogden, UT Took many classes in Electronics, Mathematics, Physics, CAD Design Vshpere Ver.5-7, ESX Server Ver.5-7 Vcenter, Vclient.w REFERENCES can be provided upon request.
-BJ Moore (Helpdesk Manager Right Hand IT)
P: 720-***-**** email: ad8ox2@r.postjobfree.com
-Guillermo Preciado (Manager for Avangrid / Ibermatica) P: 971-***-**** email: ad8ox2@r.postjobfree.com
-Hugh Trentham (CoWorker Right Hand IT)
P: 214-***-**** email: ad8ox2@r.postjobfree.com
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