Customer Service Maintenance

KarenHowells June**,****

***ViewmontSt

Benicia,CA.94510

ad8owx@r.postjobfree.com

510-***-****

WorkExperience

MaintenanceAiideI

CityofSanLeandro,PublicWorks,Maintenance

14200ChapmanDr.

SanLeandro,CA.94578

510-***-****

July18,2020-May23,2024

DutiesandResponsibilities

SupervisionExercisedandReceived:

Exercisesnosupervision.Receivesgeneralsupervisionfromasectionsupervisor; receivesleaddirectionfromhigherlevelstaff.

EssentialFunctions:Theessentialfunctionsoftheclassificationmayinclude,butare notlimitedto,thefunctionsbelowandaresubjecttochangesinoperationalnecessity. Performsminormaintenanceandoperatesmotorizedequipment,powerandhand tools;Performsmorecomplexdutiesfortrainingpurposes;Performsrequiredduties undertheCity'sdisasterresponseplan;

Worksindependentlyorasapartofacrewinvolvedwithconstruction,maintenanceand repairofCityfacilitiesinvolvingpaving,plumbing,carpentry,landscaping,painting, electricaland/ormechanicalequipment;

FollowsallsafetyrulesandprotocolsincludedintheInjuryandIllnessPrevention Program;takesappropriateactionasrequiredtoidentifyandcorrectsafetyhazardsand reportsafetyconcernstohis/hersupervisor;

Removestrash/debrisfromparks,streetsorotherCityfacilities;and CleansrestroomsandotherCityfacilitiesandreplacessuppliesandequipmentas needed;

Non-essentialFunctions:

Performsrelateddutiesasassigned.

Knowledgeof:

Operationandmaintenanceofpowerandhandtools;

Operationandmaintenanceofmotorizedequipment;

Principlesandpracticesofgeneralmaintenanceandrepairs;and Principlesandpracticesofworksafety.

Abilityto:

Performgeneralmaintenancejobtasks;

Performheavyphysicallaborwithdexterity,eyesightandstrengthtomovefurnishings, equipmentandsuppliesnormallyencounteredintheperformanceofjobduties; Workindependentlyoraspartofacrew;

ReadlabelsandHazardousMaterialsSafetyDataSheetsforchemicalsandotherwritten materials;

Understandandfollowwrittenandoralinstructions;

Communicatewithco-workersandthepublic;and

Establishandmaintainapositivecustomerserviceattitudeanddevelopeffective workingrelationships.

AdditionalInformation

Mustbewillingtoworksuchhoursasarenecessarytoaccomplishthejobrequirements; traveltoattendmeetings,seminarsandconferences;andperformfieldwork. Classificationrequiresthepossessionandcontinuedmaintenanceofavalidclass“C” Californiadriver’slicenseforoperatingamotorvehicle. EmergencyRoadsideAssistance,TowTruckDriver

AAANCNU-WalnutCreek,CA

December2017toMay2021

•Drivingandoperatingaservicevehicle(i.e.flattirechanges,lock-out,fueldelivery services,etc.)•On-scenetimeinteractingwithcustomer/establishingrapport,building relationships,trustandproblemsolving

•LeveragedsalesskillsforofferingproductsandservicesfromAAAtomemberduring serviceinteraction•Utilizingon-boardcomputer,radiocommunications,andmapping systems

•Completionofdailypaperwork(i.e.call-logs,batteryinvoices,cashreceipts,etc.) Knowledge/Skills/Abilities

•Clearandproficientverbalandwrittencommunicationevenunderpressure

•Commonknowledgeofvehiclecomponentsandthecommonreasonsforvehicle failure•Abilitytoproblemsolveandlisteningskillstoevaluatesafetyaswellasthe abilitytodiscernsafetyissuesandrespondappropriately

•Candriveamanual/automaticshiftvehicle

Education&Experience/Licenses&Certification

•Yearsofexperiencewithcustomerservice

•CertifiedandtrainedinAAAComplianceTraining,RPST,TSAAC,Lock-out,PSP, BatteryServiceTraining•Technicalautomotivetraining/certificationandexperience

•ASE(AutomotiveServiceExcellence)certification

Echocardiographer

BerkeleyCardiovascularMedicalGroup-Oakland,CA

May2012toApril2015

•Performingechocardiogramteststoobtainimportantdataaboutpatients

•Lookingatbloodflow,valvefunction,andchambersizetodeterminetheoverall conditionoftheheart•Assistingphysiciansinthediagnosisofpatientswithheart conditions

•Accuratelyrecordingpatientdataandtestresults

•Helpingwithadministrativedutiessuchasschedulingappointmentsorcleaning equipment

CertifiedCardiacTechnician/Echocardiographer

AltaBatesMedicalCenter-Berkeley,CA

March1997toFebruary2012

•Preparedpatients,operatedandassembledhemodynamicandelectrophysiologic equipmentduringdiagnosticandinterventionalprocedures.

•Registeredpatientsbyenteringanticipatedservicedataintothepatientrecord, verifyingmedicalhistory.

•Welcomedpatientstothecardiologysuite,answeringtheirquestions,andresponding torequests.•Supportedphysiciansindiagnosingandtreatingcardiacandperipheral vascularailmentswiththeuseofacatheter.

•Performedelectro-cardiograms(EKGsorECGs)byattachingelectrodestothe patient’schest,arms,andlegs.

•CompletestreadmillstresstestsbyconnectingpatientstoEKGmonitors.

•Completednon-invasiveperipheralvasculartestsbycollectingultrasoundechoesto formascreenimageoftheheartfunction,bloodflow,andcirculation.

•Maintainedasafe,secure,andhealthyworkenvironmentbyfollowingasepsis standardsand•Updatedjobknowledgebyparticipatingineducationalopportunities, readingprofessionalpublications,maintainingpersonalnetworks,andparticipatingin professionalorganizations.•Performedechocardiogramteststoobtainimportantdata aboutpatients

•Examinedbloodflow,valvefunction,andchambersizetodeterminetheoverall conditionoftheheart•Assistedphysiciansinthediagnosisofpatientswithheart conditions

•Accuratelyrecordedpatientdataandtestresults

•Assistedwithadministrativedutiessuchasschedulingappointmentsorcleaning equipment

AssistantFrontandBackOfficeManager

Dr.DavidNelson-Oakland,CA

August1991toSeptember1997

Firstcontactpatientshadwiththeoffice.

Answered phones,scheduled appointments,ordered and stocked the office,filed,performed urinalysis testing,excellent customer service skills,problem solving,billing out to insurance companies,collectingpayments

Education

2YearTechnicalDegreeinEchocardiography/Certified

CardiovascularTechnician

CityCollegeofSanFrancisco-SanFrancisco,CA

September2006toJune2008

UndergraduateinLiberalArts&Sciences,Elementary

Education

CaliforniaStateUniversityHayward-Hayward,CA

September1992toJune1994

Skills

•Excellentcustomerservice(10+years)

•Verygoodatproblemsolvinginanytypeofsituation(10+years)

•Abilitytocalmandreassurepeopletheyaresafeinacriticalsituation

(10+years)•Automotiverepair

•TowTruckDriver,EmergencyRoadsideAssistance(4years)

•Commercialdriving

•Mechanicalknowledge

•Construction

•Maintenance

•CertifiedCardiacTechnician(10+years)

CertificationsandLicenses

CDL

CCT/Echocardiographer

June2008toPresent

TheCVT/ECHOProgramisafour-semester(two-year)degreeprogramthat trains you inaspecialtyareaofdiagnosticimaging

IfocusedonAdultCardiacUltrasound(Echocardiography),cardiacanatomyand physiology,2DandM-Modeimaging,PW,CWandcolorflowDoppler,cardiac pathologyandmethodsofinterpretation.CVTcoursecontentincludes:advanced rhythminterpretation,exercisestresstesting,cardiacpharmacology,physicsof ultrasound.Thisprogramadmitseligiblecandidatesintoacohorteverytwoyears.

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