Security Supervisor Customer Service
Resume:
Albert Marin
Security Supervisor
Florida, Miami-Dade County
ad8ovu@r.postjobfree.com
Exceptional team leader with over 25 year of security experience is seeking a position to apply my training, organizational, and analytical skills.
Authorized to work in the US for any employer
Work Experience
Security Supervisor/ Safety Officer
JW Marriott hotel The Fountain Group-Aventura, FL
April 2024 to July 2024
Roll call with staff and managers., Patrol 58 acers of 4 hotel entablement, assist guests with lock outs and respond with to fire alarms and panels. Respond to medical issues, Report to Security managers and general managers Make sure all rules and regulations are in order, Regional Manager
Benedictus Group, LLC-Miami, FL
June 2022 to August 2022
To observe property contracts, property uniformed officers and property manager's for updated and follow-on future procedure's.
Security Supervisor
FirstService Residential-Hollywood, FL
November 2018 to December 2020
• Demonstrates excellent customer service, communication, and time management skills.
• Monitors and operates Electronic Security Control Systems and Emergency Response Systems.
• Responds to emergency situations in a timely manner.
• Monitors and controls access to the building.
• Accurately maintains daily logs, records and forms.
• Maintains a safe and secure environment throughout the building/property.
• Follows safety procedures and maintains a safe work environment.
• Receive UPS, USPS, Amazon packages and enter packages into computer system.
• Patrol property and report any maintenance issues or safety issues.
• Licensed professional security officer for 25 years
• Promoted after 1 years
• Maintained daily log of activity within yes
• Greeted vendors and visitors at arrival
• Performed inspections of guests as necessary
• Patrolled parking lot
• Attended all physical security meetings
• Ability to immediately understand surroundings
Security Safety Environmental Officer
Allied Universal-Davie, FL
February 2018 to October 2020
• Accountable for the security and safety of a11 Teva Pharmaceuticals employees
• Receive and inspect all incoming shipments and packages and answer all emergency and non- emergency calls
• Monitor the surveillance cameras for any unauthorized activity or emergencies
• Monitor and authorize entrance and departure of employees and visitors
• Verify all persons, equipment, and spaces are safe and with full readiness
• Detect and report suspicious, unsafe or criminal acts at or near their assigned posts which may be a threat to the property, clients, guests or employees at the site
• Report safety concerns, security breaches and unusual circumstances both verbally and in writing
• Answer questions and assist guests and employees
• Answer phones or greet guests / employees in a professional, welcoming manner Front Desk Manager
50 Biscayne Condominium-Miami, FL
2016 to 2018
• Accountable for the security and safety of a 55 floor condominium.
• Maintain the front desk in a professional manner, receive and inspect all incoming shipments and packages and answer all emergency and non-emergency calls.
• Advised security team and conducted investigations of significant threats and the loss or misappropriation of assets.
• Monitored and authorized entrance and departure of employees and visitors.
• Maintain close communication with Building superiors, Security Supervisor and Dispatch Department.
• Other duties included foot/floor patrol, monitoring fire alarm system and surveillance camera system.
Lieutenant / Supervisor
The Ocean Club Community Association-Key Biscayne, FL 2011 to 2016
• Supervise Security Officers and assure they are in compliance with policies and procedures.
• Create a comfortable and stable working environment promoting teamwork and positive attitudes.
• Document precise security reports on a daily log to include theft, accidents and safety violations.
• Ensure that all security forms are completed properly documenting loss, accidents, personal injury of guest and employees.
• Provide assistance and support to Law Enforcement Agencies and Fire Departments.
• Train and instruct new security staff on policies, procedures & assignments.
• Conduct routine checks of all common areas and properties to include security vehicles, dress code, etc.
• Respond to and assure that all safety and security issues, customer service request, vendor relations, and emergency issues are handled in accordance to policy and procedure.
• Operate Marlo Computer systems as well as the Sur-guard system to ensure safe operation of all elevators and access doors by properly monitoring and responding to alarm signals. Education
Certifications in Basic Law Enforcement Academy Training Miami-Dade Community College - Miami, FL
March 1990 to August 1990
High School Diploma in All major studies
Miami Beach Sr. High - Miami Beach, FL
February 1985 to September 1988
Skills
• Customer service
• Excel
• Ms excel
• Outlook
• Ms word
• Word
• Excellent customer service skills
• Bilingual
• Cctv
• Risk management
• Surveillance
• Management
• Security
• Microsoft Excel
• Hotel Experience
• Microsoft Word
• Microsoft Office
• Time Management
• Spanish
• Loss Prevention
• English
• Multilingual
• Supervising Experience
• Conflict Management
• Writing Skills
• Law Enforcement
• Interviewing
• Leadership
• Typing
• Organizational Skills
• Communication Skills
• Mentoring
• Hospitality
• Front desk
• Microsoft Outlook
• Heavy lifting
• Customer service
• Hospitality
• Hotel experience
• Retail sales
• Leadership
• Guest services
• Heavy lifting
• Product demos
• Typing
• Recruiting
• Cash handling
• Front desk
• Team management
• Talent acquisition
• Interviewing
• Risk management
• Resort
• Sales management
Languages
• Spanish - Expert
Certifications and Licenses
Class D Security
CPR Certification
First Aid Certification
Guard Card
Assessments
Front desk agent (hotel) — Completed
January 2022
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
Bilingual: Fluent in English and Spanish Excellent organizational and administrative skills MS Word, MS Excel, MS Power Point, and MS Work well independently and as part of a team Outlook Ability to take a project from inception to Excellent customer service skills completion
Quick learner, with ability to multi-task Proficient in preparing and managing a Proficient in manage, train, a staff of 30 or more schedule employees Risk management processes and analysis
Basic knowledge of life safety systems, fire
panel, CCTV, & computers
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