Customer Service Associate

Carolyn Renee Miller

Independence, MO

Detail orient person looking to transform administrative and management skills into a new spectrum of work.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Guest Service Associate

Target-Independence, MO

February 2023 to Present

Greet and assist customers

Cashier

Zoning impulse area

Stocking shelves

Closing registers

Internship

Habitat for Humanity Kansas City, Inc-Kansas City, MO June 2023 to August 2024

New build construction laborer

Tool usage and safety

Knowledge of reading blue prints

Assisting in showing volunteers how to use tools and safety of them along with ladder safety. Trim finish laborer

Carpenters Training

Strategic Workforce Development Inc.-Kansas City, MO April 2023 to September 2023

Learned basic knowledge of tape measure

Learned basic knowledge of tool usage

Osha 10 cerified

First Aid/ CPR cerified

Caregiver

Advantage Health Care-Independence, MO

July 2021 to April 2023

• Assist my brother with daily household chores,

• assist with personal hygiene as needed,

• help prepare and cook his meals.

• assist with transportation to any appointment

Receptionist

MITSU SATO HAIR ACADEMY-Lees Summit, MO

September 2022 to January 2023

• Greet clients

• Prepare daily cash drawer

• Set appointments

• Update and stock inventory

• Clean as needed

Operations Administrator

Crawford Staffing for Holman-Kansas City, MO

May 2022 to August 2022

• Customer Service - Greeting Clients

• Reviewing and correcting time card entries

• Merging time cards to time clock

• Merging time cards to work orders

• Reviewing work orders for accuracy of information

• Closing work orders

• Matched VIN numbers to assigned work orders

• Answered phone

Cashier/Customer Service

Love's Travel Stops & Country Stores-Bates City, MO January 2022 to May 2022

• Night Customer Service

• Greeting Customers

• Checking out customers with merchandise

• Assist with diesel fuel and scale weight

• Cleaned and zoned front of store, coffee bar, and food grill

• Balanced daily cash in drawer

Night Auditor

Quality Inn-Blue Springs, MO

June 2020 to July 2021

• Balanced accounts and conducted nightly audits to keep bookkeeping current.

• Maintained cleanliness of bathrooms, lobby and front desk.

• Monitored reservations to track incoming parties and special events.

• Maintained well-stocked and presentable complementary food and beverage station.

• Prepare breakfast for guest

• Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.

• Ran end-of-day computer functions and closed out reports, submitting details to manager for review.

• Assessed checklist on daily basis and planned shift accordingly.

• Followed facility security protocols, including monitoring camera and walking premises to safeguard guests and personnel.

• Assisted hotel guests with check in and out procedures courteously. Merchandiser

Wal-Mart-Warrensburg, MO

January 2020 to April 2020

• Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.

• Displayed appropriate signage for products and sales promotions.

• Placed prices and descriptive signage to enhance displays and promote items.

• Printed labels and tags for for-sale merchandise.

• Organized engaging front-facing displays to capture customer interest and drive revenue growth. Assistant Manager

Dollar Tree-Independence, MO

June 2017 to March 2019

• Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.

• Coached and developed store associates through formal and informal interactions.

• Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.

• Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.

• Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .

Risk Interviewer

Quest Diagnostics-Lees Summit, MO

October 2014 to September 2016

• Collected information related to Life Insurance through conduction of thorough interviews.

• Communicated clearly and listened attentively throughout the interview process to facilitate the exchange of information.

• Collected information related to personal background, medical and financial through conduction of thorough interviews for underwriting.

• Verified that interviewees completed survey fully before concluding interview.

• Interviewed potential participants to determine eligibility for policy coverage

• Complete Business Beneficiary questionnaires with clients and accountants for underwriting.

• Complete inspection reports for underwriting.

• Meet daily goals of completed cases and pass quality reviews.

• Knowledge of medical terminology and Knowledge of medication for medical conditions

• Cross trained to provide assistance in other departments Real Estate Administrator Overland Park, KS

Sprint Corp-Overland Park, KS

October 2003 to February 2013

• Provides overall transactional support for the West Region retail portfolio.

• Prepare and process Tenant Estoppel Letters/SNDA Agreements, Parking Agreements, Storage Agreements, and Commencement Agreements.

• Perform project close out steps and system updates for retail lease renewals and lease terminations,

• Process support for bulk transactions, primary back-up for the Northeast and South Region support personnel.

• Obtain CoStar retail comps analysis and reports for lease renewals.

• General Segis/Mosaic updates and coordination with contract admin for change of ownership, management, payment address and COI requests, update records to conform to lease information.

• Support and coordination of landlord approvals for the Muzak conversion from DMX systems.

• Provide training support for other support contractors regarding use of Segis/Mosaic systems and specific project types.

• Notary

• Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.

Education

Associate of Science in Paralegal Studies

Brown Mackie College - Lenexa, KS

June 1999

Associate of Science in Business Administration

Metropolitan Community College - Blue Springs, MO

May 1995

Skills

• Organizational skills

• Microsoft Office

• Guest Services

• Administrative Experience

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