Technical Support United States
Resume:
David Jenkins
Freelance Technical Support Consultant
Raleigh, North Carolina, United States
ad8oq6@r.postjobfree.com
WORK EXPERIENCE
December 2014-Current
Freelance Technical Support Consultant
Smartsource Robert Half Red Hat
United States
Provide networks installation and support.
*Installation and troubleshooting servers AIX, Solaris, windows.
*SAN/NAS installation and support
*System Administration, Installation, Upgrading Patches, Configuration, Troubleshooting, Security, Backup, Disaster Recovery, Performance Monitoring and Fine-tuning on Red Hat Linux System.
*Assist with expansion solutions for small businesses.
*Hyper-V Administration includes performance monitoring and load balancing. January 2018-February 2019
Senior Administrator Technical Support Engineering
Dell
United States
Provide networks installation and support of Data domain filers.
*Analyzed BASH logs for errors and failures.
*Overseeing the setup, configuration, and maintenance of virtualized environments using VMware technologies, including vSphere and ESXi.
*Configuring and maintaining virtualized environments using Hyper-V, including creating and managing virtual machines, virtual switches, and virtual hard disks.
*Monitoring the performance of virtual machines, hosts, and datastores, and implementing optimization strategies to ensure efficient resource utilization and responsiveness.
*Assisted customer with failures and configuration issues,
*Network trouble shooting issues via WebEx.
*Researching issues and writing Acton plans
*performing root cause analysis on customer issues Marchon Partners-contractor BASH
July 2017 to December 2017
Provide networks installation and support of Data domain filers.
*Analyzed BASH logs for errors and failures.
*VIM logs for point of failures
*Assisted customer with failures and configuration issues,
*Network trouble shooting issues via Webex.
*Researching issues and writing Acton plans
*performing root cause analysis on customer issues March 2016-June 2017
E team Hewelett Packard Linux/Windows System Administrator
Thales
United States
Support Linux platforms RHEL 7x servers.
*Support Mysql quad database clusters.
*Support and troubleshoot SAML 2.0 is an XML-based protocol.
*Support and troubleshoot Apache Tomcat for SSO
*Use and support Thales HSM for high encryption Key management Systems.
*Support Windows servers.
*Sensitive Government Clearance
*Support USPS Public Sector Team
*R&D support team's
May 2014-December 2014
Level 3 Escalation Engineer/Linux System Administrator
Cisco
United States
SME for NCCM tool used to push configuration changes and auditing for enterprise networks.
*Escalation engineer for CSPC monitoring and collection tool.
*Linux administrator on VM ware, maintained Linux servers for CSPC, NCCM servers correcting issues and trouble shooting.
*Maintain VM ware and VMS mounted correcting and troubleshooting all server issues. August 2012-February 2013
Linux System Administrator
IBM
United States
Built support and manage Internet security scanners as well as updates patches and maintenance and repair in the IT Corp
Security department
*Maintained monthly spread sheets for demographic, OS update records.
*Built Linux Slackware 14x server set up and configured dis arrays and partitions.
*Assisted development with loading and configuring loading binaries code on new business acquisitions.
*Assisted with the deployment and development of HTTP security systems server applications.
*Implemented monthly OS patches on Linux security scanners for security compliance.
*Performed monthly testing, documenting and rebuilding NSL plugin databases.
*Assisted with integration of new business acquisitions of networks to IBM power 9x network
*Monitored core updates and plugins as well as server status issues using NAGIOS for network
*Experience with AIX 5x 6x 7x and Linux Red Hat Enterprise 4x and 5x EDUCATION
-1994
Associate
New Horizons Computer Learning Center
United States
Associate
New Horizons Computer Learning Center 1994
-1985
networking essentials
Wake Technical College / New horizons learning center research triangle Park North Carolina
United States
Wake Technical College 1985
SKILLS
IBM AIX Operating System Protective Services Disaster Recovery Microsoft Hyper-V Load Balancing Performance Analysis Red Hat Linux Operating System Oracle Solaris (fka Sun Microsystems Solaris) Systems Administration/Management Technical Support Identify Issues Bash Scripting VMWare ESX/ESXi Resource Utilization Root Cause Analysis Virtual Machine (VM) VMWare VMWare vSphere WebEx Linux Operating System Apache Cryptography MySQL Government Research & Development (R&D) Security Assertion Markup Language (SAML) Microsoft Windows Server Microsoft Windows Operating System XML (EXtensible Markup Language) Auditing Internet Security Nagios Monitoring Tool Testing Microsoft Active Directory Analysis Skills Authentication BGP CIFS (Common Internet File System) Cisco Network Systems Cisco Routers Citrix Product Family Cloud Computing Communication Skills Computer Hardware Computer Networks Customer Support/Service Network Operations Center Debian Linux DHCP (Dynamic Host Configuration Protocol) DNS (Domain Name System) EIGRP (Enhanced IGRP) Ethernet Firewalls Incident Management IP (Internet Protocol) IPsec (IP Security) ITIL (IT Infrastructure Library) LDAP (Lightweight Directory Access Protocol) LoadRunner Mac Operating System Manufacturing Microsoft SQL Server MPLS (Multi-Protocol Label Switching) IBM Netview Network Administration/Management Network Architecture/Engineering Network Monitoring Network Security Operating Systems Oracle Open Shortest Path First Protocol (OSPF) Presentation/Verbal Skills Relationship Management Remote Access SAP Scripting (Scripting Languages) ServiceNow Unix Shell Programming Software Testing Software Administration Splunk Systems Analysis TCP (Transmission Control Protocol) TCP/IP (Transmission Control Protocol/Internet Protocol) IBM Tivoli Ubuntu Unix Operating Systems User Interface/Experience (UI/UX) VMWare vCenter Virtualization VoIP (Voice over IP) VPN (Virtual Private Network) Web Hosting Wireshark (Ethereal) Technical Consulting Network Configuration Management Software Patches Storage Area Network (SAN) Small Business Network Attached Storage (NAS) Hardware Installation Data Recovery Network Support Virtual Hosting Microsoft Windows System Administration Linux Administration Security Clearance USPS (United States Post Office) Tomcat Database Clustering X Windows Servers Single Sign-On (SSO) Server Support Systems Engineering VMS Operating System Mergers and Acquisitions Demographics Security Compliance Documentation Server Programming/Applications IBM Product Family Security Scanners Slackware Web Client Plug-ins Maintenance Services Security Monitoring Computer Security HTTP (HyperText Transport Protocol) Applications Security Security Patches Slack Remedy Vantive Virtual Tape Library Local Area Network (LAN) NFS (Network File System) Oracle Applications Brocade Switches Cisco Switches Oracle DBA (Database Administrator) Wide Area Network (WAN) Customer Relationship Management (CRM) Customer Service Management Network Cable Kernel Programming Virtualization Software LANGUAGES
English - Intermediate
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