Customer Service A Team
Resume:
Tracy Frassetto
Rockwall, TX *****
ad8oq0@r.postjobfree.com
With a proven track record spanning over three decades, I am a dynamic and strategic leader experienced in driving business growth and operational excellence at the Director level. My expertise includes successfully launching new companies, managing existing ones, and overseeing telemarketing centers, resulting in substantial increases in sales and profitability. I am known for empowering teams with an honest and collaborative leadership approach, fostering cohesive and high-performing units that deliver exceptional results and operate with maximum efficiency. My commitment to delivering impeccable customer service, maintaining the highest standards of product quality, and leading motivated sales teams has been instrumental in achieving significant successes throughout my career. I am eager to leverage my extensive experience and leadership skills to drive success and profitability in a higher Leader’s role within your organization.
“Tracy is a skilled leader. Tracy aids a group by providing support, respect, reinforcement, and excellent listening in the social-emotional area. In the task area, Tracy also shines as she models discipline, attention to detail, and a commitment to a quality product. I have seen her get good work out of others she works with and win their respect and affection as well. I have seen her calm down anxious colleagues and motivate the bored ones.”
Cheri Fry-Hartel
Chair, Communications Arts, Cardinal Stritch University Professional Experience
Owner / Operator and Professional Realtor
Ebby Halliday, Realtors, 2010-Present
Highly acclaimed N Texas Broker and an Icon in the Real Estate Industry for Residential and Commercial.
• 1
st
year in business, received Rookie of the Year Award
• Diamond achiever every year since in business
• Selected for Ebby Halliday Advisory Committee 2 years
• Won Spirit Award
• Achieved honors for monthly and yearly accomplishments Director of Sales and Operations
Ideal Image Corporation, TX 2006-2009
State of the art laser hair removal performed by PA’s and RN’s with uncompromising safety and impeccable customer service.
• Managed a $7M Budget for organization with Sales, Customer Service, Call Center, and Medical Professional Provider Team
• Increased business budget $5M in 3 years growth
• Sales Team achieved a 278% increase in sales within 2-year time
• Developed the company’s training manual and “Best Practices” for better consistency throughout company
• Created “Subject Matter Experts” program enhancing the team’s contribution and involvement toward the company’s success while exhibiting a cooperative team approach with leading by example
• Created and implemented marketing ideas and charitable events helping company image and additional revenues
Cardinal Stritch University, WI 2000-2004
Full Time student and employee at a private University studying Intercultural Communications/Spanish Director of Tutoring for a Bilingual Certification Program 2001-2004 Student Member of the Search Committee - 1st Student filling one of 2 faculty positions in the Communications Arts Department 2001-2002 Volunteer – Social Development Comm, Spanish Community Center 2000-2001 Tutor – English while living and studying abroad in Chile South America 2001 District Manager
Olan Mills Portrait Studios, Inc WI 1996-2000
Elite pioneer in the portrait business beginning in individual family homes, evolving into 450 stand- alone locations nation-wide, offering an artistic free-style approach creating quality memories.
• Responsible for all location operations and sales including over 150 employees in Wisconsin, Illinois, Minnesota, and Iowa
• Began as Corporate Trainee, promoted to Area Manager in 1996, District Telemarketing Manager in 1997, and District Manager in 1998
• Elected to “National House of Representatives” in 1998 working on a corporate team researching and developing new marketing strategies and analyzing the other district’s P&L’s
• Presented seminars and training sessions for Executives / Co-Dist Managers
• Coordinated new business openings throughout the district
• Team maintained then highest volume of portrait sittings in the company
• Raised regional sales rank from bottom third to top third in entire company my first year of employment
Education
Bachelor of Arts in Communications / Spanish 2002 (GPA 3.9, Summa Cum Laude) Multiple and continued education and seminars for Mngt, Sales, Marketing, Networking groups, Professional / Social Groups
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