Medical Assistant Front Office
Resume:
Lisa Santee
Employment History:
Dr. Richard B. Hecker, DO, FAOCA – San Antonio, TX September 2019 – Present Medical Assistant
● General administrative duties include patient identification processing and clinical chart retrieval
● Standard nursing assessments questions and recording on patient’s chart
● Determination of Visual Acuity
● Vital sign determinations such as height, weight, temperature, pulse, blood pressure, etc
● Perform phlebotomy, blood draws, and IV insertions.
● Computerized patient scheduling (front & backside website management) and financial tracking of patient accounts.
● Understanding of the Federal Aviation Administrator’s Guide for Aviation Medical Examiners. Perform pilot aviation medical exams to include 12-lead EKGs; determination of visual acuity and Phoria testing; Audiometric testing; POC dipstick urinalysis screening; and basic patient recording.
● Proficient with MS WORD and EXCEL.
US Dermatology Partners – San Antonio, TX September 2018 – April 2019 Front Office Medical Assistant
● Managed patient check-in and check-out, providing a welcoming and professional experience.
● Scanned ID and insurance cards, collected copays, and handled insurance verification.
● Answered phone calls, scheduled and confirmed appointments, and prepared charts for the following day.
● Entered patient demographics and scanned paperwork into charts for accurate record-keeping.
● Closed out daily batch transactions.
● Proficient in EMR systems: MOMS, INSTAMED, and Nextgen. Connally Memorial Medical Center – Floresville, TX November 2015 –September 2017 Medical Assistant- Admission/Scheduling Department
● Answered phone calls and registered patients for inpatient ER and outpatient procedures.
● Verified patient demographics and completed insurance verification and authorizations.
● Calculated coinsurance and collected payments from patients.
● Coordinated with the Scheduling Department to schedule procedures as ordered by PCP.
● Verified insurance coverage and calculated coinsurance due at the time of service. United Healthcare – San Antonio, TX 2005 – 2014
Administrative Support & Business Segment Liaison
● Served as front-desk receptionist, greeting visitors and escorting them to the appropriate individual or conference room.
● Operated a Cisco 6-line switchboard system to manage inbound and outbound calls.
● Provided administrative support and acted as a business segment liaison for both San Antonio and out-of-state offices.
● Managed departmental files, performed data entry, and coordinated meetings using MS Outlook.
● Administered badge issuance and maintained software requests and license agreements. Education & Certifications:
● CPR/AED Certified
● OSHA Medical Office Compliant
● San Antonio College of Medical Assistants (Certificate of Completion 1988)
● John Marshall High School (1983-1987) Graduate
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