Customer Service Project Management

Shahab Delfanazari

605-***-**** ************@*****.*** Brookings, SD 57006

SUMMARY

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

SKILLS

Hardware Installation

Cloud Computing

Hardware Repair

Testing and debugging

Hardware upgrades

System Configuration

Software Installation

Computer maintenance

Project Management

Diagnostic Testing

Electronics knowledge

Customer Relationship Management

Technical problem solving

Component Replacement

Vendor relationship development

Advanced troubleshooting

PLC programming

Electrical schematics

System Documentation

Electrical Troubleshooting

Blueprint Analysis

Blueprint Reading

Troubleshooting

Safety Procedures

Mold making

Machine Maintenance

Production Planning

Precision measuring

Product design transfer

Hand tool expertise

Schematic Interpretation

OSHA Guidelines

Problem-Solving

Team Collaboration

Blueprint review

Teamwork and Collaboration

Adhesive Application

EXPERIENCE

Hardware Technician, Daktronics, Inc, May 2022-December 2023 Brookings

Installed new electrical wiring and equipment in accordance with local codes and regulations.

Tested existing electrical components to ensure proper functioning. Provided technical support for hardware and software issues, troubleshooting any problems that arose.

Installed and configured computer systems, networks, printers and scanners in accordance with established standards.

Process Technician, Daktronics, May 2018-December 2023 Brookings, South Dakota

Performed troubleshooting on automated systems to identify root causes of process issues and implement corrective actions.

Maintained accurate records of process parameters, test results, and other relevant data in accordance with company policies.

EDUCATION AND TRAINING

Bachelor of Science

Electronics Technology, South Dakota State University, Brookings SD January 2021 Associate of Science

Electronics Technology, Lake Area Technical Institute, Watertown SD May 2019

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