Help Desk Technical Support

Rosario Militello

708-***-**** ad8omv@r.postjobfree.com linkedin.com/in/rmilitello22/ San Diego, CA 92126 Education

DePaul University Chicago, IL

Bachelor of Science Aug. 2014 – May 2017

Harper College Palatine, IL

Associate’s in Science Aug. 2012 – May 2014

Experience

PC/LAN Support Dec. 2023 – Present

Sycuan Casino and Resort San Diego, CA

• Provides technical support for computer hardware and software by answering incoming help desk phone calls, providing personal service to computer users, installing PC hardware and software, configuring PC workstations, closing tickets on servicenow and troubleshooting system failures

• Perform network administration functions such as creating and managing accounts using Active Directory

• Use SCCM, RDP and VNC daily to connect, troubleshoot, and resolve issues for casino employees.

• Manage inventories using asset tags, documentation, and proper disposal.

• Tier 2 Help desk support with often tier 3 support Help Desk Specialist Sep. 2021 – July 2023

MWM Investments Inc. Elmwood Park, IL

• Provided comprehensive technical assistance and solutions to end-users for hardware and software related issues.

• Installed and updated printers and other peripherals as needed.

• Assessed business requirements, research and recommend suitable technologies, and oversee their implantation to align with the organizational objectives and drive innovation.

• Installed, maintained, and managed operating systems and server software.

• Provided technical support and troubleshooting for mobile devices, including smartphones and tablets, addressing hardware and software issues to ensure optimal functionality. . Personal Trainer May 2015 – July 2024

DePaul University/ Self Employed Chicago, IL

• leveraged strong sales skills to expand client base and deliver tailored fitness solutions. Drove client acquisition and retention through effective sales techniques.

• Customized fitness programs for clients, showcasing strong analytical and problem-solving skills.

• Utilized effective communication and motivation techniques to ensure clients’ adherence to fitness plans. Projects

Home Network Setup and Security June 2022 – Present

• Designed and set up home networks, including routers, switches, Wi-Fi access points, Printers.

• Implemented security measures such as firewalls, WPA3 encryption, and guest networks.

• Created my own server with multiple media facets for personal use Hardware Upgrade/Repair June 2022 – present

• Performed hardware upgrades and repairs for personal computers and laptops, enhancing device performance, lifespan, Memory and Storage.

Certifications

CompTIA A+

Testout PC Pro

Testout Security Pro

National Academy of Sports Medicine

Basic Life Support (BLS)

Technical Skills

• Excellent interpersonal and customer service skills

• Strong problem solving and critical thinking abilities.

• Social media management

• Excellent Crisis Management

• Knowledge of VPN, networking and other Information technology fundamentals

• CRM Experience

• Proficiency with both Mac and Windows 10 (11) operating systems.

• proficient with Microsoft Office suite

• Experienced in Active directory, ServiceNow and other administration applications.

• Software Installation

• Remote Desktop Proficiency

• Currently Work with multiple SAAS platforms

• Micro, SSI, POS experience

References

Paul Wirszla Sycuan Casino and Resort

• Phone number upon request - ad8omv@r.postjobfree.com Magdalena Molinski MWM Investments Inc

• Phone number upon request - ad8omv@r.postjobfree.com

Contact this candidate