Security Officer Customer Service

Mohamadou Tunkara

Bronx, NY ad8omk@r.postjobfree.com 347-***-****

EDUCATION

Baruch College, Zicklin of Business New York, NY

Bachelor of Business Administration; GPA: 3.3 August 2024 Concentration: CIS in Information Risk Management & Cybersecurity PROFESSIONAL EXPERIENCE

Arrow Security New York, NY

Fireguard Security Officer June 2023- Present

• Monitor and patrol designated areas to ensure fire safety and compliance with fire regulations.

• Inspect fire extinguishers, alarms, and other safety equipment to ensure they are in working order and accessible.

• Respond to fire alarms and emergencies, assisting in evacuation procedures and coordinating with emergency services as needed. NeedTech Inc. Queens, NY

Network and Hardware Technician Intern July 2022 – September 2022

• Developed and serviced networks and built hardware, including NAS devices.

• Conducted hardware and software online training for set up new users.

• Troubleshooted hardware, network, and software issues Africa Multiservices Voyages Bronx, NY

Customer Service/Retail Associate October 2019 – June 2022

• Assist the general manager with preparing customers’ Income Tax, Travel, Business Registration, Sales Tax, Bookkeeping, Immigration, and Notary Public Services.

• Perform due diligence to ensure customers’ documents are accurately completed and appropriate.

• Provide technology support for the office hardware, software, and network, including troubleshooting issues and procurement. JT Creation Inc. Banjul, Gambia

Sales Associate/Customer Representative October 2017 – July 2019

• Increase revenue by soliciting new customers and convincing them to purchase items and services.

• Developed marketing material and sales strategy to incentivize customers and reward them for loyalty.

• Provided customers with Q & A and detailed information on the products and services. LEADERSHIP AND DEVELOPMENT

National Association of Black Accountants (NABA) New York, NY Committee Member June 2023- Present

• NABA is a nonprofit membership organization focused on closing the opportunity gap for Black professionals in accounting, finance, business, and entrepreneurship.

• Participate in planning and organizing events, programs, and activities that promote professional development, networking, and community engagement.

• Provide input and feedback on strategic decisions, policies, and projects to ensure alignment with organizational goals and member needs.

Summer Youth Employment Program (SYEP) New York, NY Childcare Assistant July 2021 – Present

• Supervise and engage children in age-appropriate activities and educational programs.

• Assist and planning and implementing daily routines and schedules.

• Collaborate with other staff members to create a supportive and cohesive team environment. TECHNICAL SKILLS

Software: Python, HTML, Microsoft Word, Excel, PowerPoint and Mail Merge, MS SQL Server, Operating Systems/ Protocols: UNIX, Linux, Microsoft Windows, Mac, TCP/IP protocol suite

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