Product Management Quality Assurance
Resume:
SUMMARY
As an experienced SME. I have ** years of IT experience. Providing expert
guidance toward incessant growth as part of ongoing systems and procedural development. It is my goal to land a position that allows me to demonstrate superior network, desktop, project, and operations management skills in an IT Service or Management role.
EXPERIENCE
2TRQ INC - SME (Subject Matter Expert)
Dallas, TX • 03/2017 - Current
CONTACT
jameikahawkins007@gmail
SKILLS
Jameika Hawkins
Managed multiple, concurrent projects utilizing Waterfall, Methodologies; within established timeframes, and budget while managing 2TRQ IT department.
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Managed key stakeholders proactively to offset scope creep and maintain the integrity of time budgets, change orders, schedules using Rally Agile software
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Facilitated project reviews and escalation process interactions between key stakeholders between the business owners, product management, key stakeholders, and leadership teams
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Worked closely and collaboratively with Product Management to ensure business requirements are satisfied with on-time successful delivery
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Documented project requirements (technical, functional, and business) through direct interaction with key stakeholders
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Produced project task assessments for project hours/costs for quality assurance, design, development, deployment, and infrastructure needs, and requirements
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Prepared and maintained project schedules with all critical tasks and related milestones, using approved methodologies and templates
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Identified, analyzed, and prioritized IAM project risk and development response plans
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Coordinated the testing of new online products, services, developments, and customer-acceptance testing
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• Scheduled receipt of, and response to customer feedback Completed all hardware rollout and asset management from delivery to installment
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Assisted in the implementation of operations with staff by drafting user documentation
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• Accommodated product releases, and guided the implementation of new
• Leadership
• Mcafee
• WindowsServer/
DataCenter2000-2022
• Exchange Server
• Server Hardware
• Mac OS X
Mobile Devices Access
Management: Blackberry
Windows Apple Android
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• Excellent Communication Skills
Data Center Management
Software
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Project Management: Agile
Waterfall, Scrum
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• Resource Scheduling
Excellent problem-solving
abilities
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• Change Management
• Training Delivery
• Flexible and Adaptable
• Computer Skills
• Process Improvement
• Content Management Expertise
• Data Analysis
• Logistics Coordination
• Quantitative Skills
Hardware and Software
Documentation
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S&C Fujitsu - Subject Matter Expert
Dallas, TX • 10/2017 - 01/2018
EDUCATION AND TRAINING
Project Management Certificate:
Business Project Management
Richland College
Dallas, TX • 01/2017
Computer Engineering / Network
Administrator
American Technical Institute
01/2008
CERTIFICATIONS
LANGUAGES
French:
Limited
features and functions for end-user documentation
Served as a liaison between the IT, Operations department, external vendors, and consultants
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• Provided regular verbal and/or written status reports
• Analyzed departmental documents for appropriate distribution and filing As a Network Administrator I granted/created access provisions and group policies
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Scanned network for IAM weaknesses discussed change management processes strengthen security
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Provided SME services to several domain and forest merges from exchange and Office 365 using powershell
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Controlled company node controllers and troubleshooting using solar winds and SCCM
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• Provided desktop support for 12 months before moving up to SME
• Responded to customer requests via telephone and email Developed a new process to evaluate employees which resulted in marked performance improvements.
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Developed comprehensive test plans for software applications and hardware components to ensure quality assurance standards were met.
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Provided subject matter expertise and guidance to cross-functional teams in the development of new products.
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Drafted technical documents, such as user manuals and training materials, to ensure accuracy of content.
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Conducted market research and analysis to identify industry trends and customer requirements.
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Investigated customer complaints in order to determine root cause then implemented corrective action plans accordingly.
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Created technical writing documents, processes, and procedures that provided clarity in
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SharePoint; therefore improving workflow, and accuracy of closing ticket issues by 30 percent
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• Trained new hires in, Service Now, and E-commerce support Coached Service Desk team on new or reoccurring issues via email or group chat
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• Collaborated with customers in password reset and account changes Collaborated with store personnel, management, and parcel companies to open missing package investigations for online orders
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• Consistently meet deadlines and requirements for all production work orders
• Collaborated with clients from concept and through final delivery of product Aligned office departments and increased inter-department communication and data sharing.
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• Project Documentation
• Node Management
• Stakeholder Management
• Basic Math
• Networking
• Recordkeeping
• Analytical Thinking
• Experience in Leadership
• Process Analysis
Idea Development and
Brainstorming
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• Disaster Recovery Planning
• Program Evaluation
• Commission Structures
• Improvement Plan Knowledge
• Scrum Master Certification
• Six Sigma Yellow Belt
• ITIL/ In Progress
• GOOGLE/Project Management
Certificate
AIG - Project Lead Software/Hardware Engineer
Dallas, TX • 05/2013 - 02/2014
Provided subject matter expertise and guidance to cross-functional teams in the development of new products.
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Drafted technical documents, such as user manuals and training materials, to ensure accuracy of content.
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Conducted market research and analysis to identify industry trends and customer requirements.
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Developed comprehensive test plans for software applications and hardware components to ensure quality assurance standards were met.
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Mentored junior staff members on best practices related to product design and implementation strategies.
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Managed customer inquiries with a focus on providing timely resolutions while maintaining excellent customer service levels.
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Generated technical documentation including system diagrams, process flow charts, white papers.
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Provided subject matter expertise during meetings with senior leadership team members in order to discuss potential opportunities or challenges.
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Offered one-on-one support for team members and managers to drive continuous improvement.
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Responsible for ensuring delivery of contracted portfolio of IT services to customers while managing a balance of results, productivity, and quality equivalent to SLA standards
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Provided collaborative planning,problem solving and node managing using DSView software
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Migrated switches routers hubs and power modules from DSview3 to DSview4 monitoring software while granting and removing access to the systems
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Applied professional engineering techniques to identify, defined, planned, and schedule migration timeline to meet company completion date
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• Coordinated, implemented, tested, and released firmware updates Used previous IT knowledge to troubleshoot and reconfigure Node provisioning/ Access
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Management switches routers hubs blades and smart PDUs in a data center environment
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• Installed and decommission servers/server break fix Microsoft servers 2012r2
• Copied, logged and scanned supporting documentation
• Verified data integrity and accuracy
• Created and built firmware to test associate hardware
• Produced ad hoc reports and documents for senior team members.
• Monitored bug reports from users and deployed fixes accordingly. Collaborated with other departments such as QA, Product Management, UX Designers.
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Ensured compliance with industry standards while developing software solutions.
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ADDITIONAL INFORMATION
I am a team-oriented Active Directory and IT leader with 13 years of IT knowledge in a wealth of areas. I lead on a basis of accountabilit, professionalism, effectiveness, respect, and trust. I am collaborative, compassionate, and direct. I am a lifelong learne. When not working my time is spent being the founder of Hawkins Stem and Robotics.
• Provided technical support to end users when needed. Obtained and evaluated information on hardware configuration costs, reporting requirements and security needs.
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Recommended strategies to maximize performance and lifespan of equipment involved in software installations.
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Combined root-level authentication and authorization technologies with ongoing system design to harden finished solutions.
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• Monitored equipment function to verify conformance with specifications.
• Updated software upon release of vendor patches to mitigate vulnerabilities. Devised automation, backup and recovery protocols to preserve and safeguard data.
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• Employed integrated development environments (IDEs).
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