Customer Success Account Manager

RICHARD ALLEN STARLING

Contact: ***** ***** ****** *****, **************, VA. 23116

(Cell) 804-***-**** (e-mail) ad8om4@r.postjobfree.com

Profile: Sales executive skills in both banking/commercial real estate and in VoIP PBX call centers. My

initial specialties were selling global networks (Frame relay, VoIP PBX call centers, broadband,

T-1, WATS lines, cloud encryption via CISCO routers) for AT&T, Lucent Technologies, Sprint and Equant/SITA Global with assignments as Account Executive, Major Account Manager, Area Channel Manager and Mid-Atlantic Branch Sales Manager. In banking, I was an Asst. Vice-President of Commercial Banking at SunTrust Bank and with almost 8 years at Wells Fargo as an Inside Customer Success Representative for high value business accounts.

Skills: EXPERIENCE:

Sales Achiever Wells Fargo Bank as Senior Customer Success Representative

Data Mining 11/2016 thru 3/2023

Analytics Developed and executed successful sales techniques initially for handling inward

Consultative Sales consumer callers asking for credit cards & personal loans. Eventually, I was

Creativity assigned to high value business accounts handling C-level’s complaint calls about

Strategic thinking fraudulent uses of their credit or debit cards or about account balances.

Live Well Financial as a Reverse Mortgage Inside Sales Rep

Education: 3/2015 thru 8/2016

Va. Commonwealth As an inside reverse mortgage loan originator, I was licensed in 9 states. Live Well

MBA-CRE Urban reduced their footprint from three branches to a single branch and from over 200 sales

Development/1995 reps to zero. I moved on to Wells Fargo and Live Well filed for bankruptcy.

&

Va. Commonwealth Mortgage Investors Corp (MIC) as a Statewide Mortgage Loan Originator

B.S. Bus.Admin,1980 10/2009 thru 2/2015

I sold refinanced veteran mortgages thru the “Streamline Refinance Program”, where we could close a mortgage in 5 business days. In 2013, 2014 and 2015, I earned an average of $150,000/annually selling more than $4.5 million/monthly. MIC closed their sales division and will only “service” their multi-billion $ base of mortgages.

Verizon Communications as a Complex Account Manager

5/2008 thru 9/2009

I handled the territory from Richmond to southwest Virginia (Grundy and Norton). I handled PBX and network sales. Due to the 2008 recession, unemployment exceeded 24% in my territory and Verizon downsized my entire team. I was ranked #1 for Team $.

SunTrust Banks-Commercial Banking as an Asst. Vice-President-Business Banking

10/2006 thru 12/2007

I handled the western Henrico branches and sold loans/mortgages to new business commercial accounts. My size limit of business loans was $4 million. I “cross sold”

bank products such as loans, deposits, Treasury consulting fees, & equipment leases.

SunTrust closed down their entire “Business Banking” division & downsized 100%.

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