Systems Analyst Business

Summary:

Over ** years of experience in IT as Business Systems Analyst in Salesforce.com with an extensive role in developing processes in key IT initiatives. Highly motivated and a strong passion in learning new emerging technologies.

Experience:

RafterOne (Remote, California) Mar ‘24 – Present

Role: Business Analyst

Responsible for documenting functional requirements, managing the Jira Board and acting as a Liaison between business and IT

Analyzed and documented business requirements for MSI Client

Developed business architecture using requirements such as scope, processes, alternatives and risks

Collaborated with IT on developing solution designs and creating User Stories and Acceptance Criteria

Analyzed business requirements through document analysis, interviews, workshops and workflow analysis

Worked on documenting the business flow and the functionalities in Confluence

Involved as a liaison between business and IT teams.

Participated in validations and verification activities such as test planning, test execution and issue management

Consulted on troubleshooting and defect resolution including requesting resources, migration through environments and ticket management

Maintained documentation of current state systems and processes

Demonstrated effective verbal, written and listening communication skills

Revance Therapeutics Inc. (Irvine, California)

Role: Business Systems Analyst/Salesforce Administrator Apr ‘23 – Jan ‘24

Responsible for managing several platforms – Salesforce, Allego, Veeva Vault PromoMats and Marketing Cloud while supporting marketing and creative departments.

●Worked on the Salesforce instance on change requests to improve the efficiency of the business functionality including flows, process builder, validation rules, permission sets etc.

●Documented business and operation requirements and mapped business processes

●Involved in designing test strategies, creating test scenarios, test plans and performed inspection of test scripts

●Interacted and worked with the development team to solve the problems encountered in the test scenario run

●Managed administrative configurations, user roles/profiling and security settings

●Involved in data cleanup in the salesforce instance to maintain data integrity

●Collaborated with Marketing managers for utilizing Marketing cloud

●Supervised and Implemented the migration of epromo application to Veeva Vault PromoMats which included the technical Golive, business Golive and data migration.

●Managed and owned the allego platform which is a Sales Enablement Platform used as an interactive tool

Trident University International (Los Angeles, California)

Role: Sr. Business Systems Analyst/Project Lead Apr ‘13 – Apr ‘23

Responsible for managing Salesforce users; provide technical support to Inside Sales, Marketing and Outside Sales teams; TLC LMS application and Veeva Vault PromoMats

●Manage the Salesforce.com CRM application for maintaining the functional areas of data management and integrations

●Work directly with the business team to document business requirements and build solution design documents that addresses enhancement requests to the application

●Expertise in configuration of standard objects, custom objects, profiles, layouts, workflows, validation rules, reports and dashboards in Salesforce

●Create content and conduct training for new end-users on salesforce.com functionalities

●Manage external software vendors for integration to our Salesforce environment

●Post production support – Provide ongoing support to the newly released upgrades and enhancements in Salesforce and in-house student information system

●Provide ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects and workflows

●Provide overall guidance to the team - defining project approaches, monitoring progress, and helping resolve business, technical, and project issues

●Support IT leadership to develop annual strategic plans for CRM/Salesforce projects

Key Projects worked on:

●OLA Revamp - Implemented an online application process for the student with a student portal and enhanced student experience with smart fields which resulted in reduced manual work for the Sales teams and support calls by 20%

●Lead Routing – Created a customized lead routing object to route leads based Sales users performance leading to an increase in our student enrollment by 15%

●Opportunity Management tool - Designed an opportunity management tool for Sales users to prioritize new students, maintain consistency in their follow up and enhance the enrollment, settlement and show rate metrics due to Speed to Lead by 30%

●Compliance projects – Developed enhancements and reports to adhere to the BPPE (Bureau for Private and Post-Secondary) regulations

●Merger with other schools - Worked with different schools to integrate with our system when they shut down and took over and maintained their learning management system (Moodle, 2500 users) for 2 years.

Intraedge Inc. Role: Business Analyst/Salesforce Administrator (Phoenix, Arizona) Jan ’12 – Apr ’13

●Client Ampush: Supported Ampush media’s ongoing Salesforce implementation to write reports and prepare dashboards

●Client US Airways: Worked on Payup Project as part of the payroll upgrade system along with various other projects. Involved heavily in Initiation, planning, design, testing and implementation phases

TUV Rheinland North America Data Analyst (Tempe, Arizona) Jan ’11 – Jan ’12

Certifications:

●Salesforce.com Administrator Certification (201)

●Platform App Builder Certification (401)

Technical Knowledge:

Data Migration Tools: APEX Data Loader, Import wizard

Databases: MS Access, SQL Server

Microsoft office : Visio, Excel,Word, PowerPoint, PowerBI

Defect tracking tools: Quality Center, Share Point, Atlassian JIRA

Operating Systems: Windows Vista/XP/2000/NT/98/95, Vista & Windows 7

Hobbies and Interests:

●International Travel

●Road Biking and Running

●Skiing

●Reading

Education:

Masters, Arizona State University (May 2010)

Bachelors of Science, Jawaharlal Nehru Technical University (May 2007)

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