Customer Service Data Entry
Resume:
SUMMARY OF QUALIFICATIONS
Energetic, self-motivated, team player, with an outstanding record of practical hands-on experience possessing a strong background in labor, food service, customer service, and managerial services. 6+ years of customer service expert experience working in various situations & environments with various companies included fortune 500 companies. I've cultivated impeccable written & verbal communication skills and excellent interpersonal skills. I am very detailed oriented, organized, & very adaptable. Seeking opportunities where I can effectively utilize my strong organizational and active listening skills, multitasking abilities, and enables me to make positive contribution to the organization, while fostering a lasting mutually beneficial relationship.
AREA OF EXPERTISE
- Data entry - Type 60 WPM - Advanced experience with Internet
- Customer service - Analytical thinking - Time Management
- Multitasking - Food service Skills - Team Building and Talent Retention
- Detailed Oriented - Interpersonal Communication -Warehouse Skills
BUSINESS EXPERIENCE
Med Emporium – Charlotte NC 4/2021 – 1/2023
In-Take Coordinating Specialist
Qualify all patients according to respiratory illness and Medicare guideline for prescribed respiratory assistance device.
Ensure patients Persona Health Information is handled according to strict HIPAA guidelines.
Required to provide thorough and complete review and verification of patient insurance benefits.
Submit authorization request via insurance company online portal. Often required to connect via telephone.
Accurately review medical charts from patient doctors and/or specialist.
Efficiently input all required patient information within company database (Brighttree/My Forms)
Daily data entry utilizing multiple computer screen setup. Required to use Microsoft systems such as Word, Excel, and PowerPoint.
Effective and clear communication and coordination between myself, the patient/power of attorney/family member, insurance provider, and doctor/physician required daily.
Garner new potential patients for care services
Mentor and assist with training new specialists when required.
Required to provide daily updates to manager regarding care services, patient intakes, and equipment.
Humana – Charlotte NC 4/2020 – 03/2022
Claims Representative/Customer Service Advocate 1 – Work from Home
Receive inbound calls from insureds to submit new claims or requesting status updates on existing/closed claims.
Review claim submissions entered via online portal and process accordingly.
Communicate required information and documentation to insureds, provide direction on claims process and next steps.
Ensure all information is accurately input into the system in preparation for Adjustors review.
Provide final determinations and reasoning from claims adjustors to the insured.
Often required to process escalations and connect insureds to claims adjustors.
Evaluate customers facts surrounding the claim and determine if coverage is provided within the customers policy.
Intermediary communication required between agents, adjustors, and customers.
Consistently maintain above average matrix such as AHT (Average Handle Time), ACW (After Call Work), and Hold times.
Maintained above average (90%) rating on “voice of customer” survey results.
Run daily claim status reports and provide updates to manager as required.
Resident Research – Mint Hill NC 10/2019 – 04/2020
Verification Specialist
Professionally and accurately provide residential and employment screening services for property management teams, private landlords, and employers nationwide.
Research applicant provided employers, property management teams, and private landlords prior to starting the verification process.
Review applications and attached documents (pay stubs, lease agreements, tax documents, etc.) for validity and accuracy.
Accurately and efficiently verify all information entered by applicants.
Communicate professionally with clients, employers, property management teams, landlords, and applicants. Required to communicate via telephone and email.
Ensure that all files are accurately processed within 3 business days.
Research payment issues and process payments for application fees.
Often required to review FICO Credit Scores, Nationwide Criminal Records, and Nationwide Eviction Records with the client to ensure understanding.
Maintain a professional and efficient relationships with other departments, clients, landlords, property management teams, and employers.
Completely and professionally maintain privacy of sensitive information.
BroadRiver Furniture DBA Ashley HomeStore – Fort Mill SC 2/2017 - 3/2019
Senior Agent/Supervisor
Initial position – Customer Service representative prior to promotion to Senior Agent
Consistently exceeded key performance expectations to secure a promotion from customer care agent to Senior Agent/Supervisor within ten months of employment.
Daily administrative tasks included maintaining multiple voicemail accounts, email accounts, excel spreadsheets, and reports.
Reviewed all vendor service orders to ensure accurately opened, forwarded to vendors, and completed to company standards.
Helped facilitate and support the daily activities of Customer Care agents to ensure high levels of productivity, quality service, and compliance with policies and procedures.
Monitor calls for mentoring, coaching, and development of all customer care agents.
Worked with customer care management to identify individual and group training needs and assisted with implementing plans to address areas of opportunities.
Responded to escalated customer complaints including “Better Business Bureau” and other email/social media correspondence.
Required to develop and maintain positive, service-oriented relationships with other departments, retail stores, logistics, and service vendors,
Perform the duties of a Customer Care agent when necessary.
EDUCATIONAL SUMMARY
Independence High School - 2013-2017
College Preparatory 3.5 GPA
University of North Carolina at Charlotte - 2017-2018
Partial Coursework completed – Business Administration
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