Customer Service Administrative Assistant

Brenda Clinton

**** ***** ****** ******, ** ***** 214-***-**** ad8of7@r.postjobfree.com

PROFESSIONAL PROFILE

Customer service oriented professional with 20+ years of healthcare experience who is able to coordinate the medical office administrative and clerical duties. Provides customer service support, patient account and billing administration, data entry, and database management to ensure effective patient services and optimal levels of patient volume and flow.

Academic Honors: Ultimate Medical Academy Honor Roll.

Certifications: American Heart Association (AHA) Healthcare Provider.

Ability to function independently, identify problems and implement resolutions with minimal direction. Builds trust and respect by consistently meeting and exceeding expectations.

Good time management, adopting a flexible approach to work.

Electronic Health Records (EHR) Software: Epic Cloud-Based EHR.

Microsoft Office Applications - MS Excel, MS Word, MS PowerPoint.

Typing Speed: 45 WPM.

KEY QUALIFICATIONS

Billing Cycle Claims Appeal Process Medical Administrative Assistant Patient Processing Patient Registration Medical Laws & Ethics Medical Records Management Release of Information Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers Electronic Health Records (EHR) Electronic Medical Records (EMR) Managed Care (HMO, PPO, and POS) Workers Compensation Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04) Front Office Operations Medical Office Procedures Scheduling Medical Terminology Anatomy & Physiology HIPAA Compliance

Medical Coding (ICD-10-CM, HCPCS, CPT)

EDUCATION AND PROFESSIONAL DEVELOPMENT

Ultimate Medical Academy

Associate of Science Degree / Health Sciences - Medical Billing and Coding, 2021 Associate of Science Degree / Health Sciences - Medical Administrative Assistant, 2019 Diploma - Medical Administrative Assistant, 2018

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate Brightwood College Medical Billing and Coding Specialist Program, 2017 PROFESSIONAL EXPERIENCE

Community Bridge Health Care Services, LLC. - Irving, TX 05/2020 - Present Centennial Home Health Agency - Dallas, TX 09/2013 – 05/2020 Home Health Aide

Provide personal and homemaking services to elderly, convalescent, and disabled persons. Duties include helping with exercises, changing dressings, and providing emotional and psychological support. Maintain accurate and up-to-date records of services performed.

Assist with activities of daily living such as mobility, dressing, and assisting with personal hygiene. Ciox Health - Phoenix, AZ 06/2019 - 09/2019 Remote Field Technician (Part Time)

Travelled to various medical facilities and scanned patient medical records for auditing purposes. Utilized Epic EHR, retrieved medical records for authorized requests, and delivered to designated locations. Assembled and maintained medical records in accordance with federal, state, and regulatory agency guidelines. Brenda Clinton (cont.)

Heart Center for Children - Dallas, TX 12/2016 - 03/2017 Medical Biller

Interacted with medical offices and patients to provide information regarding insurance payments and claims. Performed various clerical and administrative functions, including scanning, filing, and faxing. Monitored client accounts receivable closely and accessed carrier websites for claim and eligibility information. Bentley Manor - Dallas, TX 04/2001 - 04/2007 Irving Cares - Irving, TX 10/2003 - 07/2005 Certified Nursing Assistant (CNA)

Assisted with activities of daily living such as personal hygiene, mobility, and feeding.

Ensured patient safety and wellbeing and performed services in a timely and professional manner. Documented and reported changes in patient habits, condition, and activities. Ashford Hall - Irving, TX 05/2002 - 10/2003 Record Crossing Nursing and Rehabilitation - Dallas, TX 10/1993 - 10/2002 Certified Nursing Assistant (CNA)

Assisted residents with activities of daily living - personal hygiene and mobility.

Transported residents to and from dining areas and assisted with feeding.

Reported health, comfort, and safety observations, and provided emotional support to residents. VOLUNTEER EXPERIENCE

Greater Voice of Hope - Dallas, TX 01/2020 - 06/2020 Volunteer

Prepared supply boxes for homeless and less fortunate individuals.

Facilitated meetings and assisted with clothing and food drives. Garland Convalescent Center - Garland, TX 05/1994 - 06/1996 Volunteer

Assisted with feeding patients, escorting to and from activities, and making beds.

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