Customer Service Retail Sales

Darnesha Kates

Clinton, NC ***** • 919-***-**** • *************@*****.***

Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Skills

Window Displays

Cash Counting

Signage and Graphics

Rewards Programs

Update Signs

Stockroom Maintenance

Active Listening

Credit and Cash Transactions

Issue Resolution

Work History

Retail Sales Merchandiser, 01/2022 to 05/2023

Acosta Retail Services – Brooklyn, NY

Stocked merchandise, clearly labeling items, and arranging according to size or color. Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.

Arranged consistent shelves, bins, and racks at various locations by following established planograms.

Developed relationships with key store personnel to support proper product placement and visibility.

Kept work areas neat, clean and free from debris.

Maintained tidy and clean work areas to promote optimal productivity and safety standards. Followed orders precisely for correct items, sizes and quantities. Technical Support Representative, 08/2020 to 01/2022 Xerox – Cary, NC

Assisted customers in identifying issues and explained solutions to restore service and functionality.

Documented support interactions for future reference. Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones. Promoted efficiency among departments with prompt resolution of system issues. Monitored systems in operation and quickly troubleshot errors. Cashier, 10/2018 to 12/2021

Food Lion – Goldsboro, NC

Greeted customers entering store and responded promptly to customer needs. Built relationships with customers to encourage repeat business. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Worked flexible schedule and extra shifts to meet business needs. Welcomed customers and helped determine their needs. Helped customers complete purchases, locate items, and join reward programs. Restocked and organized merchandise in front lanes. Counted money in cash drawers at beginning and end of shifts to maintain accuracy. Upsold additional products and services to customers, increasing revenue. Education

High School Diploma: 06/2018

South Central High School - Winterville, NC

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