Operations Coordinator with Sales and Marketing Expertise

BONIFACE OGETO

OPERATIONS COORDINATOR WITH SALES AND MARKETING EXPERTISE

+254********* ad8o88@r.postjobfree.com Kenya

Experience

Simplepay Capital Limited Emali, Kenya

Branch Manager 07/2024

• Managed branch operations, ensuring efficiency and policy compliance.

• Developed and maintained client relationships to foster loyalty and satisfaction.

• Resolved client complaints promptly, enhancing customer satisfaction.

• Oversaw loan processing, assessment, approval, and disbursement.

• Managed loan portfolios with a low default rate, enhancing financial performance.

• Increased loan disbursement volume through targeted marketing.

• Prepared branch budgets, ensuring resource efficiency and cost control.

• Streamlined operations, reducing processing times and improving service delivery. Simplepay Capital Limited Voi, Kenya

Business Development Officer 02/2024 - 07/2024

• Building and maintaining positive relationships with clients by addressing their concerns, providing support, and ensuring client satisfaction

• Communicate with clients regarding their loan repayment schedules, outstanding balances, and any issues related to repayment

• Educate clients about the importance of timely repayment and the consequences of default.

• Loan Repayment Collection. Collect loan repayments from clients by visiting clients' homes or businesses to collect payments on a regular basis according to the loan terms at a minimum rate of 95%.

• Record Keeping. Maintaining accurate records of loan repayments, including tracking payments received, updating client accounts, and documenting any communication with clients regarding repayment.

• Risk Assessment. Assess the creditworthiness of clients and identify potential risks of default.

Easy Bins Enterprise Limited Nairobi, Kenya

Sales, Marketing and Revenue Collection 02/2022 - 11/2023

• Presenting, promoting, and selling services using solid arguments to existing and prospective customers.

• Performing cost-benefit and needs analysis of existing/potential customers to meet their needs.

• Establishing, developing, and maintaining positive business and customer relationships.

• Working closely with the sales teams to obtain sales forecasts, performance data and customer requirements for the purposes of management planning

• Coordinating sales efforts with team members and other departments

• Providing timely and accurate quotations and ensuring proper documentation of approved price quotes that enable accurate contracting at the point of final sale

• Keeping abreast of best practices and promotional trends to continuously improve through feedback

• Successfully acquired new clients and met sales targets

• Drove an increase in revenue growth through effective sales and marketing strategies.

• Implemented customer retention initiatives resulting in a decrease in churn rate.

• Implemented lead generation strategies resulting in an increase in qualified leads. Flash Services Limited Nairobi, Kenya

Operations Assistant, Sales, Marketing, Revenue Collection 01/2018 - 10/2021

• Spearheaded new product launch and implementation.

• Led sales team to penetrate new markets and acquire clients.

• Achieved revenue targets ahead of deadlines.

• Signed and renewed client contracts, maintaining customer satisfaction.

• Evaluated competitors, developed sales and pricing strategies.

• Resolved queries, improving customer conversion rates. Experience

Nakuru Sub County Probation Office Nakuru, Kenya

Probation Officer 09/2015 - 12/2015

• Interviewing and inquiry

• Supervision and follow-ups

• Report writing

• Research and data collection

• Counseling, peace building and reconciliation

• Successfully participated in prison decongestion.

• Crisis Intervention and Conflict Resolution

• Effective Court Testimony.

• Successful Rehabilitation Program

Education

Moi University Eldoret, Kenya

Bachelor of Arts in Sociology 01/2013 - 01/2016

• (Second class, upper division), Moi University

Summary

As a dynamic and results-driven professional, I bring a unique blend of expertise in operations assistance and sales and marketing. With a proven track record in optimizing operational processes and driving revenue growth, I offer a strategic and versatile skill set that aligns with the diverse needs of today's dynamic business environment. Skills

Analyzing Data Business Development Client Management Lead Generation Portfolio Management Risk Assessment Team player Training Programs

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