Continuous Improvement Quality Assurance

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TERESA TOMLINSON

Jefferson GA

ad8o7d@r.postjobfree.com / 770-***-****

WWW: LinkedIn.com/in/tj-tomlinson

SUMMARY

Results-oriented professional with over 20 years of managerial experience, known for driving operational excellence and enhancing team performance. With a strong commitment to respect and effective interpersonal communication, I bring a resourceful and organized approach to leadership. My expertise includes budget administration, procedure development, and operational oversight, with a proven ability to improve efficiency and implement continuous improvement initiatives. Skilled in vendor management, contract development, and cross-functional team collaboration, I excel in adapting to new systems and managing complex processes to achieve organizational goals. SKILLS

• Contract Development and Administration

• Inventory Management and Reconciliation

• Order Processing and Purchase Order Entry

• Operations Oversight and Process Improvement

• Quality Assurance and Continuous Improvement

• Problem Solving and Decision Making

• Team Collaboration and Leadership

• Budgeting and Forecasting

• Logistics and Supply Chain Coordination

• Effective Interpersonal Skills

• Excellent Customer Service and Communication

• Data Management and ERP Systems

EXPERIENCE

Sales Support / ISR / ThinkTLS - Gainesville, GA (Temporary assignment) 07/2024 - 08/2024

• Collaborated with management to organize data and set up internal processes for a startup business, optimizing workflows and operational efficiency.

• Entered and managed over 500 records of contract and operations details in Razor ERP and Monday.com, ensuring data accuracy.

• Ensured the accuracy of data entry, resulting in a 95% error-free reporting system that supported critical business decisions.

• Streamlined reporting processes, contributing to improved decision-making and operational transparency for the business.

Contract Administrator / ChannelWorks / Catalyst Tech Ventures - Peachtree Corners, GA 06/2021 - 06/2024

• Processed 100+ incoming sales orders monthly, ensuring 100% accuracy in validating critical contract details and resolving any conflicts or discrepancies.

• Actively followed through on incomplete information, achieving timely resolution of 95% of missing details for sales contracts.

• Managed and updated inventory data in proprietary database daily, maintaining an error rate below 1% for asset accuracy.

• Developed onboarding and process management systems, including customized Welcome Letters for distribution to over 50 partners, enhancing communication flow.

• Created and entered internal sales orders, purchase orders, and invoices into QuickBooks from partner sales contracts, improving invoicing accuracy by 15%.

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• Collaborated with development team to test and transition asset database from Salesforce to ChannelWorks, ensuring 99% data accuracy and seamless system functionality. Distribution / Inventory Coordinator / Orica USA / Collabera - Homer, GA 10/2019 - 06/2021

• Ensured 100% compliance with critical requirements to streamline the order-to-invoicing process, resulting in a 15% reduction in invoicing errors.

• Provided daily support to multiple sites, achieving 98% inventory accuracy through proactive coverage and reconciliation efforts.

• Managed purchase orders and stock in SAP, adhering to company procedures, improving order fulfillment efficiency by 20%.

• Scheduled railcars and third-party carriers to meet product delivery requests on time, improving on-time deliveries by 25%.

• Maintained continuous communication via email and phone with site managers, suppliers, and carriers, ensuring load accuracy and timely deliveries while fostering strong relationships to drive customer success. Operations Manager / NewPoint Media Group LLC - Lawrenceville, GA 06/2017 - 10/2018

• Led daily operations, supervising a team of 10+ and collaborating with the VP, resulting in a 15% increase in team productivity.

• Partnered with Accounting and vendors to manage payment schedules, conduct cost analyses, and ensure timely statement reconciliation, reducing payment delays by 20%.

• Reduced annual operating budgets by 10% through the implementation of streamlined management processes and cost-saving initiatives.

• Monitored supplier performance to ensure 100% compliance with quality standards, delivery schedules, and contract specifications.

• Coordinated logistics for LTL freight, overseeing dispatch, routing, tracking, and shipping, ensuring 98% on-time delivery and maintaining high customer satisfaction levels. Special Projects Coordinator / NewPoint Media Group LLC - Lawrenceville, GA 12/2016 - 05/2017

• Spearheaded quality assurance initiatives, driving a 15% increase in revenue by streamlining processes and implementing effective sales strategies.

• Boosted customer satisfaction by 20% through efficient operational management, ensuring compliance with quality standards and customer requirements.

• Led project management efforts, successfully launching 5 new services, organizing key events, and developing company-wide policies to enhance service delivery for internal and external customers.

• Provided expert guidance to team members, resolving customer issues and ensuring policy adherence, resulting in a 25% reduction in service-related complaints.

Project Manager / NewPoint Media Group LLC - Lawrenceville, GA 02/2015 - 12/2016

• Led virtual client meetings to manage project rollouts, addressing intent, requirements, and budgets for over 10 successful initiatives.

• Managed inbound and outbound communications, handling an average of 50+ calls, emails, and announcements daily to ensure seamless coordination.

• Provided procedural information to clients and Account Managers, addressing inquiries to improve customer satisfaction and deliver expected outcomes with a 95% resolution rate.

• Analyzed data to track ROI, driving quality improvements and boosting product sales by 15%. Senior Account Manager, Customer Support / NewPoint Media Group LLC - Lawrenceville, GA 05/2003 - 02/2015

• Processed over 150 customer orders monthly, accurately inputting details into the system, accepting payments, and updating accounts.

• Managed communication with clients via email, phone, online presentations, screen shares, and in-person meetings, resulting in a 95% customer satisfaction rate.

• Oversaw and maintained 50+ accounts, consistently meeting and exceeding performance goals by 20%.

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• Proactively reached out to accounts, driving revenue growth by 15% through upselling and measuring customer satisfaction.

• Collaborated with customers to develop and implement strategic business and account plans, boosting client retention by 10%.

Print Production Manager / NewPoint Media Group LLC - Lawrenceville, GA 03/2001 - 05/2003

• Supervised a team of 50 employees, increasing overall productivity and operational efficiency by 20%.

• Collaborated with cross-functional teams to enhance customer satisfaction, streamline procedures, and boost profitability by 15%.

• Developed and implemented staff development and succession planning programs, improving workforce retention by 10%.

• Produced comprehensive reports on project status and production forecasts, driving data-informed decision- making.

EDUCATION AND TRAINING

Associate of Arts: Education

Darton State College - Albany, GA

• Darton Honor Society Member

• Dean's List Honoree

• GPA: Magna Cum Laude Graduate

Junior Year College: Education

Georgia Southwestern State University - Americus, GA

• Junior Year coursework for Education

• GPA: Ranked in Top 10% of class

ADDITIONALINFORMATION - VOLUNTEERWORK

• Bethlehem United Methodist Preschool

• Pet sitting

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