Olivia Williams
High Point, NC ***** 743-***-**** ad8o2e@r.postjobfree.com
Profile
Proficient and caring healthcare team member with 10+ years of patient-facing experience
Adept at addressing patient needs with compassionate care and strong attention to detail
Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds
Skills & Certifications
Software: EPIC EHR; Point Click Care,
Customer Service, Administrative Medical Office
Microsoft Office (Word, Excel, PowerPoint)
Equipment: Foley Catheter Insertion/Removal; IV Insertion/Removal
Healthcare Experience
Cone Health Greensboro, NC
Clinical Sitter (PRN) February 2024 – Present
Transitioned to PRN role to best support team while remaining flexible during pursuit of new professional opportunities within the Cone Health system
Ensure the health, safety, and well-being of patients of all ages and backgrounds while delivering excellent customer service
Certified Nurse Technician +3, Medical-Surgical (Wesley Long) February 2021 – February 2024
Offer immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
Act as a team player often working extra hours during busy periods to maintain proper staffing and floor coverage
Provide high quality customer service by supporting patient comfort and safety by adjusting bed rails and equipment to meet their needs
Provide sitting services to behavioral health patients, coordinating service with Administrative Coordinator
Report any unusual or urgent circumstances in patients' condition or environment immediately to the nurse
Monitor patient specimen samples and test results to effectively alert supervisors of unhealthy changes
Obtain biological specimens for ordered tests and prepare for laboratory transport
Further skills by actively taking part in employee training to improve skill level
The Meridian Center (Genesis HealthCare) High Point, NC
Scheduling Manager June 2022 – March 2023
Managed scheduling for RNs, LPNs, CNAs in a high-volume short-stay and hospice facility
Coordinated temporary clinical staff schedules to ensure adequate coverage and deliver excellent patient care
Managed budget and ensured all employee documentation was properly submitted for payroll
Resolved discrepancies with timekeeping and payroll, ensuring timely resolutions for staff to assist with retention
Assisted with staffing as needed, providing direct care to a diverse patient population
Education
Bachelor of Science, Healthcare Management July 2023
Ashworth College Norcross, GA
Associate of Science 2020
Ashworth College Norcross, GA