I would like to apply for the position of steward in cruise ships.

ABOUT ME

Dedicated and service oriented professional seeking a position as a

Waiter on a cruiseship. leveraging excellent customer service skills and a strong work ethic to contribute to a memorable dining experience for passengers.

WORK EXPERIENCE

F&B Associate, SAHARA STAR HOTEL . Mumbai

Dec 2019 - Dec 221

-Provided exceptional customer service by taking orders, serving meals, and attending to guests' needs.

-Collaborated with kitchen staff to ensure timely and accurate delivery of orders.

-Maintained cleanliness and organisation of dining areas, contributing to a pleasant atmosphere.

-Handled cash transactions, processed payments, and addressed customer inquiries.

-Assisted waitstaff in delivering high-quality service, ensuring guest satisfaction.

-Set up and prepared dining areas, including arranging tables and utensils.

-Collaborated with the kitchen team to ensure efficient meal service.

-Responded promptly to guest requests, demonstrating a positive and professional demeanour.

Customer Support Executive. BORZO WEFAST INDIA RIVATE LIMITED, Mumbai Apr 2022- Oct 2023

-Assisted customers via phone, email, and chat, resolving inquiries and addressing concerns promptly and effectively.

-Managed a high volume of outgoing calls, maintaining a high level of professionalism and customer satisfaction.

-Consistently met and exceeded monthly performance targets for call resolution time and customer satisfaction.

-Participated in training sessions to enhance product knowledge and customer interaction skills.

-Supported team members in creating and updating customer profiles and case records.

Customer support executive, CONCENTRIX, Mumbai

Feb 2024

-Present A Customer Support Representative is a frontline advocate committed to ensuring customers satisfaction.

-Handling inquiries, resolving issues, and providing assistance through various channels, such as phone, email or chat.

-focus on delivering exceptional service, we navigate customers through troubleshooting, answer questions and contribute to an overall positive customer experience.

-Customer Support Representatives play a vital role in maintaining strong customer relations and upholding the company's commitment to service excellence. HOBBIES

Travelling, Listening to music, Watching films, Swimming. COURSES

STCW, MUMBAI MARITIME TRAINING INSTITUTE

Jan 2024 - Jan 2024

CDC no MUM 540074

STSDSD COURSE, MUMBAI MARITIME TRAINING INSTITUTE

Jan 2024 - Jan 2024

Languages Known

English & Hindi

MOHD FAIZAN IQBAL SHAIKH

CONTACT

Phone: 887-***-****

Email: ad8o27@r.postjobfree.com

Address: Room No 605 B Wing Arham bluz

near upasara lane Andheri West,

Mumbai, 400058, India

SKYPE ID: live:.cid.e792f42b2a26807e

EDUCATION

2021

HSC Science Undergraduate,

VIDYANADHI JUNIOR

COLLEGE OF SCIENCE.

SKILLS

Exceptional customer service

and communication skills.

Strong multitasking and

organisational abilities.

Team player with a positive and

proactive attitude.

Ability to work in a fast-paced

environment.

Knowledge of food safety and

sanitation standards.

Fluent in English and Hindi.

PERSONAL DETAILS

Date of Birth

13 August 2000

Nationality

INDIAN

Marital Status

Single

COVID VACCINE

1st Dose 21/06/2021

2nd Dose 16/10/2021

Contact this candidate