Service Representative Customer

DENEEN WILLIAMS

WORK EXPERIENCE

State of Indiana Professional Licensing Agency ‘September 2023 - October 2023

Customer Service Representative

+ Inbound/outbound calling, assisting clients with navigating how to obtain/renew their licenses.

‘+ Assisted doctors, nurses, and medical professionals with their license renewal.

‘+ Making sure I direct them through the process and in the right direction etc.

IU University Hospital Liver and Digestive Health Clinic (Contract) March 2023 - August 2023

Patient Specialist, Checking Patients

‘© Indout, scheduling appointments/MRI's/Fibroscans,

‘+ Answer phones, direct calls, verify insurance etc.

St. Vincent's Hospital and Medical Center ‘September 2021 - January 2022

Customer Service Representative

‘© Screened patients, visitors, quest, for covid

‘Registered patients, collect copay, etc.

‘+ Scheduled patients as well for their appointments

John Boner Center January 2021 ~ September 2021

Customer Service Representative

‘+ Assisted with applications for the energy assistance programs

© Data entry

‘© Inbound and outbound calling

‘© Collect information from applications and follow up via email

EDUCATION

High School Diploma

‘Anchor Bay Adult Education - Indianapolis, IN

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