Medical Office Assistant

Judy Mann

Po Box *** Middleburgh NY ***** ~ 518-***-**** ~ ****.******@*****.***

Dedicated Medical Office Assistant with more than 15 years of experience streamlining administrative operations and providing exceptional patient care. Proficient in scheduling, medical paperwork management, and billing. Adept at greeting patients, handling complaints, and ensuring accurate appointment scheduling. Skilled in efficiently managing incoming calls and resolving queries. Known for maintaining precise medical records and supporting billing and coding processes. Excels in creating a welcoming environment and promoting patient satisfaction. A reliable professional committed to optimizing office efficiency and delivering high- quality support in a fast-paced medical setting. Bringing forth exceptional customer service skills with an ability to communicate effectively between all departments. Committed to offering superior administrative and clerical support, while serving as a dedicated assistant to office staff. Proven efficiency with an ability to quickly learn and navigate any computer software program, or office filing system.

Experience

MEDICAL OFFICE ASSISTANT- BASSETT HEALTHCARE COBLESKILL- 05/2007-10/2017

• Greeted patients in a friendly and professional manner

• Conducted medical office administrative tasks, such as answering phones and greeting visitors

• Schedule Appointments

• Prepared and filed medical paperwork, including insurance forms and medical claims

• Assisted in daily operations of the medical office, including filing and maintaining patients and office records

• Assisted with medical billing and coding, including entering patient information into the billing system

MEDICAL OFFICE ASSISTANT IN THE NICU- ALBANY MEDICAL CENTER- 10/2017-02/2020

• Greeted patients in a friendly and professional manner

• Conducted medical office administrative tasks, such as answering phones and greeting visitors

• Scheduled and confirmed appointments accurately, resulting in fewer missed appointments

• Handled patients complaints calmy and professionally, while resolving the patients issues in a timely manner

• Assisted with medical billing and coding, including entering patients information into the billing system

• Answered and managed incoming calls, providing accurate and timely information to patients

• Filed medical paperwork, including insurance forms and medical claims MEDICAL OFFICE Assistant- BASSETT HEALTHCARE COBLESKILL- 03/2020-Present Page 2

• Greeted patients in a friendly and professional manner

• Conducted medical office administrative tasks, such as answering phones and greeting visitors

• Schedule Appointments

• Prepared and filed medical paperwork, including insurance forms and medical claims

• Assisted in daily operations of the medical office, including filing and maintaining patients and office records

• Assisted with medical billing and coding, including entering patient information into the billing system

Skills & Abilities

· Insurance claims

· ICD-10 Codes

· Computer Documentation

· Effective Time Management

· Communication Skills

· Fast Learner

· Medical Terminology

· Customer Service

· Microsoft Office

References:

· Brittany Bailey 518-***-****

· Lisa Kwisatkowski 518-***-****

· Amanda VanValkenburg 518-***-****

Contact this candidate