Project Management Risk

PROFESSIONAL SUMMARY:

Accomplished Senior Business Analyst with 9 years of experience in the financial, banking, healthcare, and insurance sectors.

Proven expertise in Agile methodologies (Scrum) and JIRA for project management, fostering collaboration, and delivering high-quality solutions. Proficient in risk management, root cause analysis, and continuous improvement.

Skilled in data analysis and visualization using SQL, Python, Excel, Power BI, and AWS QuickSight. Experienced in developing comprehensive test cases, conducting UAT, and ensuring quality throughout the SDLC.

Strong background in gathering and analyzing business requirements through JAD sessions, creating detailed business documentation with Microsoft Visio, and re-engineering applications. Extensive experience across Mortgage, Credit Card, Insurance, Commercial, and Investment Banking sectors.

Knowledgeable in RUP, UML, Business Intelligence, Data Warehousing, and ETL. Adept at managing project timelines, milestones, and stakeholder expectations with Six Sigma for quality improvements.

Experienced in leveraging AWS services (S3, Glue, Lambda, Athena, EMR) to process and maintain data integrity.

Robust financial analysis, budgeting, and forecasting skills, with a deep understanding of healthcare regulatory compliance (HIPAA, HITECH).

Effective communicator and dedicated to leveraging cutting-edge solutions to enhance business performance and achieve strategic goals.

TECHNICAL SKILLS:

Requirements & Documentation

BRDs, FRDs, User Stories, SOPs

Change & Risk Management

Change Management, Risk Management, Six Sigma, Regulatory Compliance

Database Management

MySQL, SQL Server, PostgreSQL, MongoDB, DynamoDB, CosmosDB, Data Governance

Data Analysis & Visualization

Excel, Power BI, Looker, AWS QuickSight, SAP Business Objects, Python (pandas, NumPy, matplotlib), SQL, MySQL, MongoDB, Tableau, Power BI

Data Processing & Analytics

AWS (S3, Glue, Lambda, Athena, EMR), AWS Redshift, AWS Kafka

Testing & QA

Test Cases Development, UAT, Regression Testing, Quality Assurance

Development & Automation

VBA Programming, SQL Queries, System Prototypes

Documentation & Training

Adobe Acrobat, User Manuals, Training Materials

Additional Tools

Git, VLOOKUP, Pivot Tables, Macros

Project Management

JIRA, Confluence, Microsoft Visio, SharePoint, G Suite, PowerPoint, Azure DevOps, JIRA, Agile (Scrum)

Agile Methodologies

Scrum, Kanban

Financial Analysis

Advanced Excel Functions, Financial Analysis Tools

Healthcare & Compliance

EMR/EHR Systems (EPIC, Cerner), HIPAA, HITECH, HL7, FHIR, ITIL Framework

PROFESSIONAL EXPERIENCE:

Master Card, Purchase, NY March 2023 - Present

Senior Business Analyst (Financial/ Banking)

Roles & Responsibilities:

Used Agile methodologies (Scrum) and JIRA for project management and collaboration.

Conducted risk management and root cause analysis to address potential issues and implemented continuous improvement practices.

Performed data analysis and visualization to identify trends and patterns.

Gathered and analyzed business requirements through Joint Application Development (JAD) sessions.

Developed and executed comprehensive test cases to validate system functionality.

Monitored and evaluated financial markets and products, providing analysis and recommendations.

Managed data governance and quality assurance processes to maintain data integrity.

Managed project timelines and milestones, setting clear expectations and tracking progress.

Applied Six Sigma methodologies to optimize processes and drive quality improvements.

Facilitated requirement-gathering sessions and communicated effectively with technical and business teams.

Developed and delivered PowerPoint presentations to stakeholders to communicate data insights and project updates.

Supported global transformation initiatives by translating control requirements into scalable compliance processes.

Acted as the liaison between Global Business Service Centers and various teams to ensure transparency and effective communication.

Performed financial analysis, budgeting, and forecasting to support profitability assessments.

Oversaw user training and support and ensured smooth transitions and adoption of new systems.

Executed data querying and manipulation tasks using SQL, MySQL, and MongoDB.

Utilized AWS services (S3, Glue, Lambda, Athena, EMR) for data processing and analytics.

Applied advanced Excel functions, including pivot tables, VLOOKUP, and macros, to manipulate and analyze data effectively.

Led business process improvement initiatives by identifying and addressing inefficiencies.

Documented and managed test cases and results for ongoing quality assurance and process improvement.

Utilized Python libraries (pandas, NumPy, matplotlib) for statistical modeling and data analysis.

Engaged with stakeholders to align project goals and expectations, ensuring effective communication.

Maintained comprehensive documentation and records using Adobe Acrobat and SharePoint.

Utilized AWS Quick Sight and SAP Business Objects to create detailed dashboards and data visualizations.

Led the creation of detailed business requirements, including problem statements, user stories, security requirements, and performance expectations, ensuring alignment with business objectives.

Collaborated with the Business Process Improvement team to align requirements with process and system diagrams, optimizing workflow integration.

Managed FIT/GAP analysis and system comparisons, identifying areas for improvement and driving system enhancements.

Supported user acceptance testing (UAT) by developing test plans, executing test cases, and overseeing hyper care to ensure successful implementation and adoption.

Provided functional and application expertise, conducting in-depth quality reviews on design and testing.

Ascension Health, St. Louis, MO September 2021 - February 2023

Business Analyst (Healthcare)

Roles & Responsibilities:

Facilitated stakeholder training and technology adoption, managing change requests and adopting modern technology.

Developed and maintained Business Requirement Documents (BRDs), coordinated project activities, analyzed and mapped healthcare processes, utilized SQL and data analysis tools, and provided executive summaries and project reports.

Conducted audits and risk management activities and coordinated projects using JIRA and Agile methodologies.

Led business process reengineering efforts, ensured compliance with Meaningful Use standards and healthcare regulations, and developed and documented standard operating procedures (SOPs).

Managed stakeholder relationships and communications, coordinated User Acceptance Testing (UAT) and Regression Testing, and leveraged AWS platforms.

Spearheaded business requirements gathering, detailing source/target data mapping, and documenting UI/UX specifications for development.

Utilized Azure DevOps to manage project progress, task assignments, and version control, improving team collaboration and efficiency.

Conducted data analysis using SQL and Excel to support decision-making processes and enhance reporting capabilities.

Provided training and support to stakeholders, promoting best practices and ensuring alignment with regulatory compliance.

Conducted risk assessments and devised mitigation strategies.

Partnered with stakeholders and healthcare professionals to collect and evaluate business requirements, ensuring data security and privacy, and employed data visualization techniques for presentations.

Collaborated with cross-functional teams to embed compliance processes into functional and non-functional requirements.

Ensured that future state processes aligned with risk, compliance, and controls policies.

Chubb, India. September 2018 - June 2021

Business Analyst (Insurance)

Roles & Responsibilities:

Conducted comprehensive business requirement analysis through stakeholder interviews, workshops, and surveys.

Managed the Software Development Life Cycle (SDLC) phases, including requirement gathering, deployment, and performance marketing.

Developed and maintained reporting dashboards to track key performance metrics.

Performed systems analytics to identify data trends and support strategic business decisions.

Created detailed user stories to define product features and functionality.

Ensured data integrity and accessibility by managing relational databases and analysis cubes.

Engaged in customer engagement activities to enhance conversion rates and improve user experiences.

Conducted user acceptance testing (UAT) to validate system functionality and meet requirements.

Mapped data and created functional specifications to ensure clear technical and business documentation.

Identified opportunities for business process improvement and solutions implementation.

Practiced Agile methodologies (SCRUM, KANBAN) and used JIRA and Confluence for project management, cross-functional team collaboration, and alignment with IT teams on project roadmaps and strategic objectives.

Conducted risk assessments and audits to identify, evaluate, and mitigate risks in process designs.

Provided risk management guidance to senior management and project teams, ensuring compliance with industry standards.Provided risk management guidance to senior management and project teams, ensuring compliance with industry standards.

Designed and tested system prototypes in collaboration with stakeholders.

Utilized Microsoft Visio and Microsoft Word for creating system diagrams and technical documentation.

Developed comprehensive documentation for BRDs/FRDs, clearly outlining functional and non-functional requirements.

Managed the full lifecycle of projects, from inception to deployment, ensuring alignment with business goals and compliance with industry standards.

Led multiple projects simultaneously, fostering strong relationships with stakeholders and delivering results on time and within budget.

Conducted in-depth quality reviews and supported UAT efforts to validate system changes and enhancements.

Authored user manuals and system diagrams to support end-users and technical teams.

Employed VBA programming for process automation and workflow optimization.

Wrote and executed SQL queries for data extraction and analysis, ensuring accurate reporting.

Prepared insightful PowerPoint presentations and Excel reports for stakeholders.

Developed use cases and business documentation to capture system functionality and user interactions.

Amgen, India. September 2015 - August 2018

Business Analyst

Roles & Responsibilities:

Collaborated with stakeholders to collect and document Business Requirement Documents (BRDs) and Functional Requirement Documents (FRDs).

Practiced Agile methodologies and Scrum practices to facilitate iterative development and continuous improvement.

Ensured budget compliance and timely completion by closely monitoring project costs and schedules.

Utilized strong interpersonal and communication skills to effectively mediate between business and technical teams.

Supported Quality Assurance processes by designing test scenarios and conducting user acceptance testing (UAT).

Coordinated project lifecycle management, including planning, execution, monitoring, and closure.

Applied problem-solving techniques and issue-resolution strategies to address project challenges and ensure successful outcomes.

Analysed data to create dashboard metrics and reports, providing actionable insights to stakeholders.

Developed comprehensive user manuals and training materials to support end-users.

Prepared release notes and conducted UAT training sessions to ensure stakeholders were well-informed and projects were delivered smoothly.

Leveraged GSuite (Gmail, Drive, Docs, Sheets, Forms, Slides) for efficient project collaboration and documentation.

Designed and presented dashboards, metrics, and reports using tools like Power BI and Confluence for project tracking and decision-making.

Managed project risks by conducting thorough risk assessments and implementing mitigation strategies.

Demonstrated excellent organizational and time management skills to meet project deadlines and maintain diligence.

Analysed business processes and developed detailed technical specifications to ensure clear and concise project requirements.

Led business requirements documentation, including detailed data mappings, user stories, and acceptance criteria.

Managed system integrations and supported data migration efforts, ensuring data quality and integrity.

Collaborated closely with cross-functional teams to drive process improvements and support business growth initiatives.

Conducted regular reviews and audits to ensure compliance with regulatory requirements in the hazardous waste industry.

EDUCATION:

Bachelors - Electronics and Communications Engineering MREC, JNTUH, India.

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