Administrative Assistant Office Manager
Resume:
Silvia N. Del Valle
** *. ****** ****** – Moonachie, NJ 07074 201-***-**** ************@*****.***
SUMMARY
Detail oriented, compassionate team player, offering an established record of proficiency coupled with 20+ years’ experience in Medical Management & Administrative Services. Strong knowledge of medical terminology, and expertise in emergency medical procedures. Strong client/patient focus, with a unique capability in understanding specific needs of clients and providing the highest levels of care, service, and attention. Able to exercise discretion in handling confidential patient information, providing respect and consideration for individual concerns and privacy. Excellent communications and interpersonal skills; bilingual (English/Spanish).
SKILLS/QUALIFICATIONS
Administrative/Clinical
Health Insurance
CPT
CMS-1500 Forms
EOBs/Payments
Claim Denials/Appeals
EOBs EMR/EHR
ICD-9/10; ICD 10CS
CM
Modifiers
Patient Intake
Claims and Submissions
Collections
HIPAA / OSHA
Phlebotomy/EKG
Vital Signs
Lab Techniques
Sanitary Care
Clinical Procedures
Anatomy/Physiology
Wound Care
Urine Analysis
EDUCATION
Miami School of Sterilization Sterilization Technician 2023 Miami, Fl.
Institute of Science and Technology Phlebotomy/Billing/ Coding Specialist/MA 2017 WNY, NJ
Hudson County Community College Computer Literacy Course 2016 Union City, NJ
BLS Certification 2016 Bayonne, NJ
CERTIFICATES/LICENCES
Medical Administrative Assistant/ Billing and Coding Specialist /Electronic Health Record/ Phlebotomy / EKG / Clinical Medical Assistant/ BLS / Allied Health, Certificate; Blood Borne Pathogens, Certificate; Infectious Diseases, Certificate; OSHA, Certificate; HIPAA, Certificate, Infection Control Certificate, DNR certificate, HIV certificate, Incident Reporting Certificate
PROFESSIONAL EXPERIENCE
Community Health of South Florida, Inc Key West, FL
Office Manager 2021 – 2023
Epic Software / Intergy
Ensure efficient functioning of the center daily. OB-GYN, Family Medicine, Pediatrics, Behavioral Health, Dental, outside labs.
Complete/review and analyze statistical data to ensure proper functioning of the center.
Allocates personnel to cover staff shortages/breaks.
Complete biweekly payroll.
Monitor and assist with patient scheduling/rescheduling.
Monitor and assist in efficiently expediting patient flow.
Responsible for onboarding / training of new employees.
Plans, supervises, and coordinates the work of all center staff.
Performs registration and billing audits to ensure compliance by the PFSS.
Ensures that all staff is following proper customer service etiquette.
Adhere to the Confidentiality Policies and Procedures / HIPAA Regulations.
Provide cash management oversight for the health center.
Verify content of petty cash on site daily.
Plans, supervises, and coordinates the work of all center staff
Communicate corporate directives to health center team.
Poinciana Gardens Assisting Living - Key West, Fl.
Activities Director - Medication Tech
Prepare weekly activity calendar for assisting living residents
Weekly Bingo nights, Arts & Crafts, Baking, Yoga classes and exercise classes.
Ensure and provide residents with daily prescribed medications
Documentation on all Narcotic medication given to residents
Assist senior residents with daily living activities
Bathing, dressing, diaper changes and bed changing
Assist seniors in wheelchairs from their rooms to dining area and TV room
Prepare dining area for breakfast, lunch, and dinner
Return elderly residents who need assistance back to their rooms
Complete 2 hours check rounds on all residents
Document rounds in logs book
Bresia & Migliaccio Women’s Health Bayonne, NJ
Satellite Manager 2020 - 2021
Oversee operations for 6 satellite OB-GYN offices
Manage front desk daily operations
Assigned daily job duties and workstations for employee departments
Run daily statistic reports for all offices
Developed optimal strategies in setting and achieving personal and office goals.
Provided administrative management coverage to department CEO, Executive Director & Department Directors
Handle all physician office schedules / keep track / numbers of NOB, +HPT, New Patient’s and established patient’s
Recruited new candidates, interview, and hire.
Care Point Health Medical Group Hoboken, NJ
Front Desk Coordinator 2017 - 2020
Run entire front desk daily operations / Greet all patients with professionalism and a smile
Handle all physician office schedules / keep track / numbers of NOB, +HPT, New Patient’s and established patient’s
Daily Insurance verification via ECW and Navinet system
Register new patients on daily basis / check in/ check out
Update daily demographics on established patient’s / scan / enter new information / insurance cards / ID /COB into ECW system
Answers all incoming calls / set up appointments / chart preparation / insurance verification before patient appointments
Handle and distribute all incoming / outgoing mail
Make weekly bank deposits
In charge of ordering all office supplies / maintain inventory
North Star Health Systems Bayonne, NJ Administrative Office Manager 2013 – 2016
Managed front desk and daily facility operations; inventory supply ordering/tracking, employee payroll, coordination of department meetings, and maintenance of medical staff personnel files and credentials.
Developed optimal strategies in setting and achieving personal and office goals.
Prepared/processed new patient intakes, insurance verification, pre-certification, appointments, and payments; obtained vital detailed patient medical information pertinent to procedures.
Provided administrative management coverage to department CEO, Department Directors and Counselors.
Created and fostered a warm, comforting, reassuring and supportive atmosphere for patients.
Handled insurance inquiries when required and translated medical literature and information from English to Spanish.
Bayonne Medical Center Bayonne, NJ Per-Diem Float Administrative Assistant 2014 – 2015
Covered Dialysis and Emergency Departments during designated shifts; managed daily patient billing transactions and issues and reviewed patient charts to ensure changes were entered and completed.
Processed department payroll; prepared staff schedules; handled patient and department telephone/email inquiries in a polite and effective manner and communicated information to appropriate personnel.
Logged ED statistics daily, weekly, and monthly to fulfill regulatory requirements and ensure accuracy.
Christ Hospital Jersey City, NJ ER Administrative Secretary 2007 – 2013
Scheduled/maintained online calendar for ER and Patient Relations Directors, Unit Manager and Nurse Educator.
Managed ER department reports for State audits.
Forwarded ER department incident reports to Risk Management; maintained inventory of forms and supplies.
Led running of Press Ganey reports on weekly basis, managed daily census.
Coordinated weekly/monthly meetings and appointments including the scheduling of meeting locations, recorded and distributed department meeting minutes.
Created and distributed daily reports indicating amount of admitted patient’s, AMA and LWOB’s for meetings.
Prepared Code Stroke Booklets with materials and data for physicians, nurses and patients.
Reviewed patient test results and notified patients of positive results.
Palisade Eye Associates Jersey City, NJ Administrative Assistant 2006 – 2007
Managed and prepared patient pre-certifications on same day surgeries.
Entered daily charges, collections of co-payments and open balance accounts.
Verified patient insurance information.
Jersey City Medical Center Jersey City, NJ Office Manager (Comprehensive Clinic) 2000 – 2006
Assigned daily job duties and workstations for a 10-member employee department.
Identified and qualified potential governmental programs, such as Charity Care.
Reviewed Charity Care applications for quarterly state audits; prepared monthly finance reports for submission.
Created and maintained patient charts and data bases.
Verified patient insurance information before posting medical charges.
TECHNICAL/COMPUTER SKILLS
MS Word, Excel, PowerPoint, Administration, Customer Service Internet Exploration, Accounting, Sales/Marketing, EPIC software, Intergy software, Navinet system
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