Customer Service Support
Resume:
MARIA RICHELDA P. EMAN
CARAJAY GUN-OB LAPU-LAPU CITY
ad8nfw@r.postjobfree.com
My name is Maria Richelda P. Eman. I have had customer support experience for more than 6 years. I believe I meet all the essential criteria for the role and can make an effective and immediate contribution to your company. What motivated me to apply for this position is my experience because I know I can make this, and I can handle this job well with all the pressure. In my previous job, I was able to work in First- and Third-Party Collection Specialist to customers in US. I contacted over 200+ customers daily with their unpaid bills. Collect payments on outstanding invoices. Process payment arrangement to the customer to settle the account. And aside from that I was able to work in sales before for 2 years as a Dietary Supplement Representative and a Customer Service Representative in Verizon Wireless (Telecommunication) both business and consumer for 3 years and both of them are outbound and inbound. One of my roles in Verizon Wireless is selling their products, process orders, track orders, process refunds if needed. My goal is to develop and deliver customer service that not only makes for happy customers but also builds loyalty.
EXPERIENCE
Unifin Philippines Inc. Collections Specialist [ January 2023 - April 2024 ]
Managing the collection of outstanding debts from clients to customers
Was responsible to answer billing inquries to the customers
Resolving overdue bills and collecting payments from the individuals or businesses responsible of debt
Do outbound call and process payment arrangement Teletech Telecommunication Representative [ July 2020 - January 2023 ]
Was responsible to answer billing inquries to the customers
Worked to resolve complaints, problems, or questions while demonstrating professionalism and courtesy to customers
Performed technical troubleshooting with customers to resolve issues with their accounts and services
Was assigned to receive calls from customers for request or complaints and direct them to the appropriate department
Was responsible for upselling products and services tailored to customer’s profile and 1
subscription usage
Metrics Calls Services Dietary Product / Nutritional Supplement [ November 2016 - July 2018 ]
Was responsible for calling leads taken from customers that had visited the online storefront and make sale
Assist billing inquiries
Was assigned to follow up their orders
Alorica Techinical Support [ March 2016 - Septemeber 2016 ]
Worked to help customers to their account
Performed technical troubleshooting with the customers to resolve issues with their accounts
Help customers to process orders as well through phone calls or through online EDUCATION
University of the Visayas
Bachelor of Science in Tourism Management
April 2017 - April 2018
SKILLS
Active listening skills
Communication skills
Customer service skills
Computer skills
Leadership skills
Problem-solving skills
2
3
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