Customer Service Social Media
Resume:
**/**** - **/**** ******** Service Representative (CSR), Customer Service Representatives
HGS, El Paso, TX
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
01/2022 - 01/2023 Social Media Moderator, Quality Control Analysts Teleperformance, El Paso, TX
Review and monitor user-generated content (comments, posts, messages) across social media platforms to ensure it aligns with community guidelines and brand standards.
Identify and remove or flag inappropriate, harmful, or spam content, including offensive language, harassment, and misinformation. Respond to user comments, questions, and complaints in a timely and professional manner, fostering a positive community atmosphere. Engage with followers by liking, sharing, and commenting on posts to encourage interaction and build brand loyalty.
Enforce the community guidelines and platform-specific rules to maintain a safe and respectful online environment.
Issue warnings or bans to users who violate guidelines, as necessary, in accordance with the organization's policies.
09/2021 - 07/2022 Certified Nurses Assistant, Nursing Assistants Genesis Hhealtcare, Pueblo, CO
Turn or reposition bedridden patients.
Answer patient call signals, signal lights, bells, or intercom systems to JANA SCOTT
Phone: 915-***-****
Email: ad8nf9@r.postjobfree.com
Objective
I am seeking employment with a company where I can use my talents and skills to succeed in a stimulating and challenging environment. My priority is to help the company succeed while I succeed and take advantage of all advancement opportunities.
Ability Summary
I am a self-motivated dependable person who enjoys working as a team member. I have strong communication and organizational skills. These attributes allow me to get things done quickly and efficiently.
Employment History
determine patients' needs.
Feed patients or assist patients to eat or drink.
Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.
Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.
08/2020 - 02/2021 Customer Service Representative, Customer Service Representatives HGS, El Paso, TX
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
07/2017 - 08/2020 Patient Care Technician, Nursing Assistants Tenet Texas, El Paso, TX
Assist patients with daily activities such as bathing, dressing, grooming, and feeding.
Help patients with mobility, including transferring them from beds to wheelchairs, assisting with ambulation, and providing range-of-motion exercises.
Monitor and record vital signs, including blood pressure, temperature, pulse, and respiration rates, and report any significant changes to the nursing staff. Assist with basic medical procedures, such as drawing blood, taking electrocardiograms (EKGs), and collecting specimens for lab tests. Help with wound care, dressing changes, and other medical treatments as directed by the nursing staff.
Prepare and maintain medical equipment, ensuring it is clean, sterile, and functioning properly.
Observe patients for changes in condition, including physical, emotional, and behavioral changes, and report findings to nurses or doctors. Document patient information, including care provided and any changes in condition, in the patient's medical records accurately and promptly. 04/2016 - 05/2017 CNA, Nursing Assistants
Mesa Hills healthcare residence, EL PASO, TX
Assist patients with activities of daily living (ADLs) such as bathing, dressing, grooming, toileting, and feeding.
Help patients with mobility, including transferring them from beds to wheelchairs, assisting with walking, and repositioning bedridden patients to prevent bedsores.
Measure and record vital signs, including temperature, blood pressure, pulse, and respiration, and report any significant changes to the nursing staff. Monitor patients' physical, emotional, and mental conditions, noting any changes and reporting them to the supervising nurse or doctor. Document care provided and the patient's condition in medical records accurately and promptly.
Alert nursing staff to any immediate concerns or emergencies, such as sudden changes in a patient's condition.
Assist nurses and doctors with basic medical procedures, such as applying dressings, taking blood samples, or conducting basic health assessments. Prepare patients for medical procedures by helping them get comfortable and explaining the steps of the procedure if necessary. 08/1998 General High School Curriculum
High School Diploma
Trinidad High School, Trinidad, CO
Nursing Assistant
1 Year at College or a Technical or Vocational School Pueblo Community College, CO
01/2015 CNA
Colorado
Education History
Occupational Licenses, Certificates and Training
Detailed References
Gaylea Molinaro
Contact this candidate