Customer Service Delivery Driver

ROBYN VANN

**** *********** **** ********, ** ***29

Cell Phone: 614-***-****

Email: ***********@*****.***

Computer Support Specialist

Experienced IT Professional with a diverse background in pursuit of multiple CompTIA, Linux and Microsoft certifications. Skills including but not limited to technical support, analytical thinking and creative problem solving. Able to apply customer service concepts to IT to improve user experience for clients, employees, and administration. A dedicated commitment to a team environment dynamic with the ability to contribute expertise and follow leadership directives at appropriate times.

- Microsoft Cloud Strategy - Routers & Switches - Active Directory

- Operations Maintenance - Basic Troubleshooting - Customer Service/Support

- Installation, Service & Repair - Wireless Networking - Wired Networking

Education: Associates Degree Word Processing, Career Com College of Business - Columbus, OH

Work Experience

Delivery Driver

DoorDash - Columbus, OH

January 2017 to Present

Order taking over DoorDash App on phone

Confirm delivery details with customer

Call or Text customer if order is not available or cannot be completed

Ensures the safety and security of the loading and unloading process depending on the items

Collect orders and transport to customer destinations around Columbus, Ohio

Maintains delivery logs and records

Delivery Driver

Bitesquad - Columbus, OH

January 2017 to March 2018

Order taking over Bitesquad App on phone

Picking up delivery from varies restaurants, stores & fast food and deliver food to customers around the Columbus, Ohio area.

Communicate with customers when orders are not available or messed up.

Customer Service Representative

Care Works Dublin, OH

November 2015 to January 2017

Answered inbound phone calls

Addressing customers’ questions about their time, how much time is available for them

Documenting absence/time information into company system

Compiling and/or gathering information & communicate absence and return to work information to specialists.

File FMLA form for customer (themselves, spouse, children or love ones) & process it the system

Maintain confidentiality as indicated by company policies and procedures. Monitor and maintain compliance with federal laws and rules, U.S. Department of Labor laws and rules, and FMLA requirements as applicable to areas of responsibility.

Network Consulting Provider Specialist

Aetna Better Health of Ohio - New Albany, OH

October 2014 to October 2015

Created health log in account in the system assigned customer.

Created health ID’s cards

Prepared a plan and gathered materials such as administrative documents and provider education materials for the contracts

Enter medical coding into the system for varies hospitals, doctor office and etc for customer needs

Auditing contracts loads for adherence to quality measurements and reporting standards.

Performed data entry such as PCR's to spreadsheets on Microsoft Excel and run crystal reports

Troubleshooting customer computer issue with log in, cannot access certain information or find document in the system.

PCCW Teleservices

Retail Specialist - Dublin, CA

March 2014 to October 2014

Answered inbound calls

Answer customers questions about Apple products

Assist customer with Apple products they are interested in, provide information about the products, explain how the products works & what is the different price range for each item

Create an account for the customer in the system, place their orders of products & set up payment accounts for the customers

Public Inquiries Assistant

TRC Staffing - Columbus, OH

June 2013 to February 2014

Answering inbound calls

Responding to emails and inquiries for external/internal applicants/customers, other agencies, and the general public

Performing other administrative tasks for the agency

Provide information on routine inquiries, case status updates, general information on public assistance programs that are available

Review customers case information to aid customer in understanding their statues; if customers do not understand their statues or have an issue

Troubleshoot problem and try to resolve it in a timely manner. If problem need further assistance, I will redirect issues needing resolution to the case manager or case manager’s supervisor

Follow up with customer with an updated case statues or files by providing a call back or email

Create ticket and document everything that was discussed with customer in a ticket

Managing calendars and media lists for the supervisor

Developing and maintaining positive relationships with clients & media

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