Nicole Buttery
assistant manager / crew chief / server
Colorado Springs, Colorado, United States
*****************@*****.***
SUMMARY
Great communication skills, very hard worker, detail oriented, passionate about providing a quality expierence for guests. Able to follow intrusction as well as lead others. Team player. WORK EXPERIENCE
December 2023-Current
assistant manager / crew chief / server
ihop
Colorado Springs, Colorado, United States
Help make schedule, help with inventory, help with truck order, deal with guest issues, apply coupons, manager walks, safe count, take server check outs at the end of shift, maintaining labor, running breaks, checking people out to ensure all outwork is done, training new hirers, setting up and conducting interview, servering guests, seating door, expo food, buss tables etc
• Serve safe certified, lowest discounts, highest beverage percents, #1 in area for positive guest revoews December 2022-Current
Crew Leader
ihop
United States
Colorado, United States
Im a server that also runs the store as tge 2nd shift manager. I host, serve, buss, expo, do dishes, and occasionally cook. Im responsible for assigning tasks to the other employees. I do manager walk throughs, take temps, fifo products, run breaks, help with inventory, do safe counts, recieve other servers monetary drops and deal with guest complaints or issues, all while taking care of my own guests.
November 2020-October 2022
trainer/ key/ server
Texas Roadhouse, Inc
Florence, Kentucky, United States
United States
Providing a wow guest expierence from begining to endof visit. Training new servers. Dealing with guest issues, task assignment, making floor charts, making server schedule, manager walk throughs, safe counts, product rotation, checking staff out before they leave.
September 2017-March 2020
server/trainer
Cheddar Casual Cafe Inc
Florence, Kentucky, United States
United States
Training new employees, taking care of guests. Greeting them within 30 secs, drinks within 2 mins, correct food within alloted time for dinner or lunch.
●Top 2 in customer service satisfaction surveys
EDUCATION
2000-2003
ashland community and technical college
Ashland, Kentucky, United States
2000-2003
Assiciates in humanities
ashland community and technical college
Ashland, Kentucky, United States
Major in social sciences minor in biology
●Social Sciences
• social sciences
SKILLS
Customer Service Oriented Customer Service Greeting FIFO Inventory Inventory Management Retail Sales Project Planning Team Lead Deep Learning Detail Oriented Team Player Teaching Coaching Accounting Time Management Communication Skills Food Services Food and Beverage Industry Restaurant English Language Interpersonal Skills Point of Sale (POS) Systems Lift/Move 25 Pounds Training/Teaching Staff Training Customer Support/Service Market Surveys CERTIFICATIONS
Serve safe food
Manager/ food handler serve safe certificate
Etips certified
Alcohol serve safe
HONORS & AWARDS
Blast winner
Highest drink sales, highest appetizer sales, highest in up-sales. top 3 in gift card sales. Best in customer service skills LANGUAGES
English - Intermediate Spanish - Intermediate
WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States