Customer Service Mental Health
Resume:
Nikki Gabel
********@*****.***
Skills
Customer services, money management, caretaking, medical first aid, mental health first aid, scheduling, food handlers card
Experience
May 2019 - October-2023
Landmark @the Creek, Christopher Creek, Az.- Server
● Greet every customer as they come in and assist in seating them
● Take the customers drink and food orders
● Deliver food make sure it’s what was ordered and meets temperature standards ● Pre bus table and consumer satisfaction on their dining experience.
July 2019 - December 2019
Western Refining, Payson, Az. - Customer Service Rep.
● Customer Service
● Money management
● Cleaning inside and outside facilities, Stocking shelves in store area and in the back area and freezers after deliveries.
● Ordering from and assisting from venders as they came to the store to deliver and unload products.
● Assisting Consumers with pumping and filling propane and gas tanks and general upkeep on pumping stations.
September 2015 - May 2016
Consumer Direct, Payson, AZ.- Caregiver
● Caretaker for my quadriplegic sister
● Provided and assist with personal self care, coaching on medication administration and education, meal preparation and assist with feeding.
● Assist with coordination of care for appointment and transport to and from appointments. ● Helped her managed behavioral complexities due to her health condition.
May 2014- November 2014
Denny’s Restaurant, Payson, Az.- Server
● Customer Service
● Order taking/Cash handling
2
● Food Handling
● cleaning
February 2007-June 2010
Mazatzal Hotel & Casino, Payson, Az.- Security Supervisor
● Medical first aid CPR/AED Cert.
● Report writing for incidents that occured at the casino that required someone to be asked to leave the premises or security to be involved.
● I was involved in the interviewing, hiring and training of new employees. ● Scheduling staff for shifts, and finding replacements for when staff who do not show for shifts
● Observing new hire and staff as they work to make sure they are a good fit for the team and completing all job dutie assigned.
● Security in and out side of the casino for any potential safety issues or criminal activity and coordinated appropriately with local authority on these situation as needed. ● Customer service in greeting and assisting consumers with any question or concerns as they arise
● Cash handling/balancing
June 2006-February 2007
Coach USA Arrow Stage Lines, Phoenix, AZ.- Charter Sales
● Answering customers calls inquiring or booking tours
● Sold tours of different tourist attractions around Arizona
● Booked hotel rooms etc. for drivers on long runs
● Scheduling drivers to accommodate bus reservations
● Archive drivers time logs and kept invoices of mileage
March 2001-June 2006
Mazatzal Hotel & Casino, Payson, AZ. - Food & Beverage Supervisor
● Schedule staff for the entire front of restaurant
● Greet customers, seat them and check them out upon leaving
● Handle any customer complaints to ensure they left happy and willing to return ● Help assist any area needing extra help
● Order uniforms and miros supplies
● Inventory and inventory control logs
Education
June 1998
Eastern Arizona College, Payson, Az. - G.E.D.
3
Awards&Certificates
PeerSupporttraining
Mental HealthFirstAid
FoodHandlersCard
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