Customer Service Medical Office
Resume:
Jennesa Mesh
ad8mgg@r.postjobfree.com
MEDICAL OFFICE COORDINATOR AND CUSTOMER SERVICE
Extensive background in professional Medical office support and Customer Service Skills, including experience is in the medical industry. Coordinated with executive staff on operational support activities; served as a liaison between high demand departments and operating units in the resolution of day-to-day administrative and operational duties as well as healthcare concierge services. Efficiency in Excel, Word, Access, PowerPoint, Microsoft Publisher, Microsoft Outlook, Great Plains payroll software, ADP payroll software, Kronos payroll software, Ceridian, Smart, Nextgen, EHR and Cerner.
PROFESSIONAL EXPERIENCE
KANSAS CITY FOOT AND ANKLE CLINICS
Front Office Representative / Physicians Scheduler 07/2019- 07/2024
Assisting five physicians along with a clinical staff of 15
Key Results:
-Greeting and checking in established and new patients for treatment.
-Answering the phone and providing customer service.
-Scheduling new and established patient future appointments.
-Knowledge of insurance companies and being able to assist patients with questions of network coverage.
-Received and scheduled referral and medical information to and from other healthcare providers for each with needed appropriate care.
-Proactively working with physicians and clinical staff to problem solve.
-Receiving new admit and discharge patient information and entering that into the appropriate system for documentation in Nextgen software.
-Attend weekly meetings with physicians and other unit managers to discuss patient diagnosis and care plans.
-Scheduled physicians' surgeries including pre-authorization of insurance and scheduling other pre- surgery needs such as radiology and lab reports.
-Audited Medicare and Medicaid insurance information that is entered in before being sent for billing.
-Assisting Registered Nurses by escorting patients to exam rooms, interviewing patients with initial treatment questions and other tasks needed.
THE LIBERTY CLINIC- Liberty, MO
Front Office Representative 01/2015-07/2019
Assisting the Front office Manager and Operations Administrator
Key Results:
-Greeting and checking in established and new patients for treatment.
-Scheduling new and established patient future appointments.
-Knowledge of insurance companies and being able to assist patients with questions of network coverage.
-Assisted the Referral specialist by scheduling patients to other healthcare physicians as needed for
care.
-Answering the phone and providing customer service.
-Proactively working with clinical staff to problem solve.
-Receiving new admit and discharge patient information and entering that into the appropriate system for documentation in Cerner.
-Attend weekly meetings with physicians and other unit managers to discuss patient diagnosis and care plans.
-Assisted with the Admitting staff by contacting insurance companies to obtain insurance authorization to admit new patients.
-Audited Medicare and Medicaid insurance information that is entered in before being sent for billing.
-Processing payroll using Kronos, Ceridian and ADP payroll software.
ST. LUKE'S HEALTH SYSTEM
Office Coordinator
12/2010-09/2014
Kansas City, MO
Worked with the Director of Surgical Services and the Director of Diagnostic Services developing clerical organization within several departments underneath their management as well assisting employees with departmental needs.
Key Results:
-Tracking and entering payroll hours for approximating 200 employees.
-Assisted in scheduling of employees to fit department needs.
-Managed weekly, monthly and quarterly department financial reports.
-Educated employees on payroll and human resources policies and procedures as they change. -Scheduled new employees for orientation and scheduled existing employees for training classes as needed.
-Assisted employees as they worked directly with the human resources department when filing for FMLA.
-Assisted employees with any inquiries they may have regarding 401K; flex spending or insurance deductions by gathering information that may provide assistance.
-Attended various board meetings as a representative for the Director of Surgical Services and the Director of Diagnostic Services.
BLACK AND MCDONALD
Kansas City, MO
02/2005 - 12/2010
Payroll Administrator and HR Assistant
Worked with the Financing Controller and HR Administrator to process union and non-union payroll including benefits, compensation, 401K, and certified payroll reporting.
Key Results:
-Played a key role in ensuring all payroll labor hours are documented and approved through management.
-Processed union and non-union payroll on a weekly and bi-weekly schedule.
-Processing AR/AP monthly and quarterly.
-Prepared monthly 401K statements, weekly certified payroll reports, and prepared monthly union employee benefits and compensation to appropriate local unions.
-Assisted the HR Administrator with maintaining union and non-union employee files and record keeping.
-Managed employee benefits such as 401K, health, and dental.
-Assisted in writing an employee manual covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information.
-Assisted HR Administrator in new hire orientation and training.
-Other duties as assigned related to payroll, benefits and HR assisting -Processing payroll using Kronos, Ceridian and ADP payroll software.
TRUMAN MEDICAL CENTER HOSPITAL HILL. — Kansas City, MO Executive Assistance to the Director of Nursing
06/2002 to 02/2005
Key Results:
-Provided clerical support at an executive level to the Director of Nursing. -Organized meetings, prepared professional documents, assisted with day to day department operations.
-Participated in preparing departmental policies and procedures including proofing and submitting to HR and legal departments for final approval.
-Managed and approved labor hours worked through timecard tracking, entered timecard information into the payroll software system to generate pay checks.
-Other duties as assigned related to clerical executive support.
PROFESSIONAL EXPERIENCE (CONTINUED)
EDUCATION & CERTIFICATIONS
OAK PARK HIGH SCHOOL, KANSAS CITY, MO 1996
High School Diploma
MAPLE WOODS COMMUNITY COLLEGE, Kansas City, MO
From 1996-1998 attended classes to start an Associate's degree in business administration.
Certified Notary commission expired June 2018
Contact this candidate