Customer Service Patient Care Activities Director

Terria Moore

856-***-**** ***************@*****.*** Woodbury, NJ 08096

Profile

Organized and motivated employee eager to apply time management with organization skills in various environments. Over 20 years of experience in the medical field and customer service, with excellent hospitality management. Arranged and executed activities in different settings. Designed programs to increase socialization. Worked as a (CNA) Certified nursing assistant, (PCT) Patient care technician, medical technician, Companion, Activities Assistant Director, Cashier, (T1) Trailer team, Customer service, Clothing apparel, Retail, and an Activities Director. (Gap years - NJ unemployment.)

Experiences

Deptford Center and Rehab, Deptford, NJ

Activities Director – June 2022 to July 2024

Scheduling, staffing, purchasing, ordering and staying in compliance with policies and procedures. UDA, MDS, assessments, customer service and care planning experience. Creating activity calendar, planning for social events, live entertainment, outings, and movies.

Walmart, Woodbury, NJ 08096

Cashier, Trailer team, customer service, re-stocker

May 2021 to April 2022

Collect payment and make change, ring customers up, and issue receipts with fast and friendly service. Create and build modules to attract customers. Transferring inventories from trailer to trailer or in store. Scanning and labeling inventories.

The Atrium, Woodbury, NJ 08096

CAN, Activities assistant – March 2016 to November 2020

Assisting with ADL’s, monitoring vital signs, monitoring the health status of patients, and reporting any patient conditions to the nurse. AA, I design programs to encourage socialization, increase physical activity, planning and facilitating recreation and therapeutic activities for individuals.

The Woodbury Mews, Woodbury, NJ 08096

CNA– April 2010 to February 2016

Assisting with ADL’s, monitoring vital signs, monitoring the health status of patients, and reporting any patient conditions to the nurse. Answering call bells and alerting any issues.

Skills

Leadership Problem solving

Active listening Teamwork

Customer service Organization skills

Critical thinking Working collaboratively

The ability to plan and execute events.

Education

Lincoln Technical Institute, Mt. Laurel, New Jersey

Nursing, LPN

NCCAP, APC Certification

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