Business Development Team Member
Resume:
Deborah York
Orangevale CA *****
ad8lov@r.postjobfree.com
linkedin.com/in/debbie-york-53ba5824
I have 12+ years of experience in both the Business and Operations division of the franchise world. While working as a Director and Coach, I was also gaining extensive experience in Franchise infrastructure development, Location development and integrating processes and procedures to alignment with Singular and Multi location franchising. My experience lies best in the fields of Operations, business development, location and team training, team building, and teaching the fundamentals of operations. My true strengths are that I have a strong business acumen, coachable and growth mindset, and a true passion for business. I have the proven ability to work in a fast-paced environment while maintaining high-quality work individually and as a team member. I am committed to Integrity, excellence, loyalty and the desire for continuous improvement and growth. My patience, determination, and persistence enable me to not only troubleshoot issues and problem-solve effectively but also provide me a foundation to work under extreme pressure, whether working independently or as part of a team. I have learned to fully multi-task, apply critical thinking skills when needed, and provide the highest level of service to both internal and external needs.
oLeadership
oOrganization
oTime management
oCritical Thinking
oAdaptability
oAttention to Detail
oServiceBridge
oWhatconverts, Constant Contact, Asana,
oGPSI, EASE, usinfogroup, Admin Google Suite, and FranchiseSoft
oQvinci, QBO, QBD, Freshdesk
oTeam Collaboration
oCustomer Service
oDetailed Oriented
Experience:
Anchored Tiny Homes Franchising LLC
June 2023 – August 2024
Director of Franchise Support: I took it upon myself to challenge my abilities and Start with Anchored Tiny Homes during its infancy stage with only 2 franchises existing and I contributed to its growth to well over 200 territories. I implemented a new franchise owner onboarding and training process using Asana Projects. I also take myself to Collaborate with all team officers to develop and oversee franchisee operations support programs. I implemented a Google Drive database to house all ATH franchise documentation and resources/training materials for continued Franchise business growth. I created a master FIM spreadsheet to track all franchise business information for internal use and future Franchise Disclosure Document (FDD) purposes relating to Items 19 and 20. I streamlined the communications between the accounting and franchisor accounting departments for franchise monthly billing. I have also worked with the ATH VP of Franchising to implement reporting, and controls using QBO & Qvinci for the team. I built and managed the franchise partner P&L collection process, conducting monthly P&L reviews with each franchisee. I collaborated weekly and quarterly with the ATH executive team on Franchise Disclosure Document financial management calls.
The Glass Guru
March 2012 - June 2023
Franchise Business Coach: I have assisted in the business operations of this 25 plus Locations organization in their development to ensure successful, compliant, and profitable growth. I was asked to provide logistics and support through shared services and shared departments. I also collaborated on numerous project management tasks within the shared services team. I served as the centralized support and liaison for the multiple locations. I took upon myself to stay updated on all locations, franchise goals and team goals providing solutions to objectives while attending internal meetings. I was the conduit to conduct research, data analysis, and report findings to the executive team. I was also tasked with communicating effectively with franchisees to resolve issues and requests. I held myself to tight SLA’s for respond times to the locations and teams and tracked all submitted tickets, ensuring timely follow-up and completion of myself and the teams. I assisted with franchise development standards, core competency training, and I served as a backup to the executives for training sessions if needed. I compiled and analyzed all monthly reports and data and provided answers and solutions when needed. My strengths were to formulate and execute project action plans, providing internal progress updates to the teams. I was successful at training and guiding new franchisees through the Franchise Initiation & Development Process as directed until they were fit to work without my support.
Director of Compliance/Human Resources: Assisted in Updating 2 state EE manual, Manage Yearly On-boarding for Health Plan in EASE, Review of PTO Hiring Packets & Termination paperwork, Oversight of Labor Law compliance in CA (PoC with outside counsel as needed) Collaborate during audit time to package & provide Franchise documentation, Sales and closures Review with internal departments for any changes Prepare/ Submit FDD to Registered Filing States and File Business Exemptions Forms to Filing States. Comment Letter responses from State Examiners (PoC with outside counsel as needed) Assist with zee related compliance notices, renewals, amendments, terminations, warranty resolutions, etc. Assist with SOPs for some internal administration and Compliance Department processes (for HQ HR, Zee tracking - FIM) Franchise’s assistance with FIM development, implementation & management Prepare and execute all new FA’s Prepare Preliminary Agreements when requested from Sales Department Collect of information from zees (i.e., Insurance renewals, biz & contractor’s license, etc.) and store in FIM Google Drive. Collect Background and Credit Form and submit to usinfogroup once FA signed (Part of the onboarding process) Discuss / Implement DocuSign or other similar system (Adobe). Oversee contracts, documentation & Zee compliance in FIM Google Drive Maintain Master Franchise List and Maintained FDD tracking Sheet. Prepare and submit Monthly Marketing / Marketing Tier Report for Accounting, Prepare and submit Monthly Non-APR Reports to Franchises and Accounting Prepare/Send NSF Notices from Accounting to Zee’s NGA Membership Notice to Zees and Accounting each year Add and Maintain Monthly Gross Revenue Sheet, track Milestone / Highest Monthly Report
EDUCATION:
oSkyline College San Bruno / Sierra College Rocklin: Continuing education: AA & Criminology
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