Customer Service Medical Office

Kristen Thompson

*** ***** ****** *****, ** ***** 803-***-**** ad8lky@r.postjobfree.com

PROFESSIONAL PROFILE

Experienced and well-rounded professional backed by retail, hospitality and front-line customer service experience. Able to provide timely, complete, and accurate services, maintain operations by following all company policies and procedures. Seeking a transition into the medical administrative field with a patient-focused organization offering cross-training, advancement opportunities, and a long-term career path.

Regarded as a natural people person with strong interpersonal communication skills.

Fast-learner and pro-active problem solver, able to identify potential issues and offer immediate solutions.

Manages time and priorities in fast-paced environments to meet established deadlines.

Dependable team player who works collaboratively with staff to promote quality customer service.

EMR/EHR Systems & Microsoft Office Applications – Outlook, Word, Excel, and PowerPoint 45 WPM

KEY QUALIFICATIONS

Medical Practice Management Systems Medical Terminology Medical Records HIPAA Compliance

Insurance Verification Insurance Claim Processing Reimbursement Processing Revenue Cycle Management

Medicare / Medicaid Government Payers Third Party Payers CPT & ICD-10 Coding Medical Billing

Medical Office Medical Administrative Patient Registration Data Entry

EDUCATION AND CERTIFICATIONS

Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Office and Billing Specialist, 2023

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

PROFESSIONAL EXPERIENCE

Apizza di Napoli – Aiken, SC 08/2019 - 10/2020 and 01/2024 – Present

Customer Service Associate / Server

Take food and drink orders and serve meals in a friendly and timely manner.

Uphold professional attitude, service excellence, and high level of customer satisfaction.

Work in a team-oriented environment and follow established standards and guidelines.

Iron Horse Bar & Grill – Beech Island, SC 07/2022 – 03/2023

Server / Customer Service

Offered fast and friendly service, operated cash register, accepted payments, and maintained cleanliness of work area.

Worked as part of a team and interacted with diverse customers and staff members.

Advised patrons of daily specials, took food and beverage orders, and entered them into POS system.

K & C Quality Cleaning Services – Aiken, SC 01/2021 – 05/2022

Client Services Representative

Managed inbound and outbound phone calls, provided information, and addressed concerns.

Maintained and documented accurate inventory of necessary supplies.

Provided the ultimate customer experience by exceeding company standards for comfort and cleanliness.

Aaron's – Aiken, SC 08/2018 – 03/2019

Retail Customer Service Associate

Provided excellent customer service with active listening to determine customer needs.

Managed inbound and outbound calls, answered questions regarding products and services.

Operated cash register, scanned merchandise, accepted payments, and ensured accuracy of cash drawer.

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