Support Specialist Technical

Raymond Shipe III

Germantown, MD 301-***-**** ***************@*****.***

SUMMARY

Results-driven entry-level Helpdesk Support Specialist with Cybersecurity background seeking a position as an IT helpdesk technician. Motivated to make a difference in helping others in resolving technical issues by providing first-level support to end users. Familiar with Windows server, computer forensics, Information security principles and concepts, Linux, Cisco, and Cloud. Eager to leverage acquired knowledge and practical skills to provide exceptional technical support and contribute to the smooth operation of information technology systems. RELEVANT EXPERIENCE

Intern, Housing Opportunities Commission, Gaithersburg, MD 6/15 – 8/15

• Assembled computers and computer equipment using specialized tools, gaining hands-on experience with various hardware components.

• Learned how to disassemble old computer hard drives using specialist tools, enhancing technical and practical skills.

• Gained experience in handling sensitive computer components such as motherboards from old computer towers with specialist tools, improving attention to detail and precision. EDUCATION & HONOR SOCIETIES

B.S., Computer Networks and Cybersecurity, UMGC, GPA: 3.9 12/21 Made Dean’s List: Fall 2019, Spring and Fall 2020, Spring and Fall 2021 A.A.S., Cybersecurity, Montgomery College, GPA: 3.38 5/19

Honor Societies

Alpha Sigma Lambda Member Spring ‘21

Phi Theta Kappa Member Fall ‘15

UMGC Course Highlights:

• Digital Forensics in the Criminal Justice System

• Cloud Technologies

• Administering Windows Server

COMMUNITY INVOLVEMENT

Volunteer, Sally Ride Elementary School 2009/2012

Volunteer, St. Martin’s Catholic Church 2009/2012

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