It Technician Business Operations

**** ******* ** *, ************, UNITED STATES, **254-

**** • ad8lit@r.postjobfree.com • 317-***-****

KYLE FITZGERALD

IT Technician

PROFESSIONAL SUMMARY

Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. EMPLOYMENT HISTORY

IT TRAINING MANAGER/CONTENT DIRECTOR Feb 2021 - Oct 2023 ServerPlus Orem, UT

GYMNASTICS DIRECTOR Oct 2016 - Feb 2021

Wright's Gymnastics Westfield, IN

Inspected equipment and facilities for signs of wear or damage impacting safety.

• Cultivated strong relationships with customers to build loyalty and repeat business.

• Coordinated with other instructors and coaches to determine student advancement and progress.

• Managed drills and fitness circuits to bolster athletes' coordination and performance levels.

• Developed lesson plans and routines for individual students to meet personal goals and abilities.

• Developed and implemented new drills and activities to increase student engagement and growth.

• Assessed student progress and provided feedback to improve technique and performance.

• Collaborated with coaches, students, and administrators to run high-quality program. FIELD SUPPORT MANAGER Oct 2023 - Present

Crew 2 Minneapolis

EDUCATION

INFORMATION TECHNOLOGY Aug 2020 - Jul 2021

MyComputerCareer.com / TechSkills

MUSIC/SOUND PRODUCTION AND RADIO MANAGEMENT Jul 2012 J. Everett Light Career Ce nter Indianapolis, IN

HIGH SCHOOL DIPLOMA Jun 2012

Noblesville High School Noblesville, IN

Managed content distribution to LMS, enhancing user engagement and learning outcomes. Reviewed and edited content, ensuring high quality and accuracy. Developed content strategies, leading to improved resource acquisition and utilization. Delegated tasks and tracked staff assignments, maintaining strict adherence to deadlines. Conducted editorial meetings, fostering collaboration and refining publication suggestions. Oversee field operations, ensuring timely support and resolution of issues, leading to improved client satisfaction.

Coordinate with cross-functional teams to streamline processes, resulting in significant operational efficiencies.

Implement training programs for field staff, enhancing skill levels and reducing error rates. Analyze field data to identify trends, providing actionable insights for strategic planning. Develop and maintain relationships with key stakeholders, fostering a collaborative work environment.

SKILLS

Assistance, Access Management Software, Helpdesk Services, Wireless Networking, Computer System Maintenance, LAN, WAN Assessment, Application Installation, Service Desk Team Management, DNS, DHCP, IPS, IDS, Active Directory Management, Resolve Technical Problems, Diagnose Faults.

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