Production Coordinator Customer Service

Francesca Christalin ad8lie@r.postjobfree.com 321-***-****

Objective

Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve my corporate goal.

WORK EXPERIENCE

Capital One Sr. Ops Production Coordinator / Fraud and dispute Manage 2018-present

The Sr. Ops Production coordinator is responsible for processing regulation Automated clearing house dispute for demand deposit and or saving account on behalf of capital one customers, fast paced environment while displaying judgment in decision making. Receive incoming escalation calls regarding fraud and dispute work case according to capital one policies, process incoming regulation automated clearing house dispute execute fees and interest credit adjustment strong communication skill required to interact with internal and external customer, commercial clients, financial institution and regulatory agencies on a daily basic establish balancing and settlement procedures adhering to automated clearing house rules complete daily automated clearing house research and inquiries from internal and external partners.

Ability to multitask in a fast-paced environment ability to work in a team environment must have good oral and written communication skills knowledge. Work Fraud and Dispute case accordingly to capital and Visa and Mastercard guidelines.

COMCAST CUSTOMER SERVICE 2017-2018

Resolve customer complaints and concern with professionalism, review product, Feature and pricing to customer’s needs. Up sales and recommend comcast product and services based on a logical relationship with the customer’s need and interest, meet and exceed customer inquiries and one call resolution

MedTech College – December 2015- Current

Conduct financial aid interviews with newly applied and continuing students and process all materials required for financial aid packaging deal with problems involving several concrete variables in standardized situations. Knowledge of Microsoft Word, Excel, and Outlook in addition to familiarity performing research on the Internet.

JP Morgan Chase May 2011-Feb 2016

Receive incoming calls regarding credit card issues, take ownership of each customer while empathizing customer needs, resolve conflicts and manager customer expectation determine customer needs and provide appropriate solution through relationship building. Research Dispute regarding fraud charges and provide expectation and status of case.

AT&T Wireless January 2005- November 2008

Receive incoming calls and assist customer understand their bill, manage customer needs with courtesy and respect, training customer on their options, expedite collection overdue accounts, make customer aware of overdue administer all collection and billing functions according to required policies and procedures

North Shore Hospital January 1993-january 2003

Greeting and scheduling patients and visitors, bookkeeping, calling patients to remind them of appointments, handling billing, answering and routing calls, making transactions, and keeping paperwork organized.

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Skills & Abilities

• 10+ years customer service and office support experience as well as possessing exceptional communication and organization skills

• Working knowledge of Microsoft Office products

• Decision making skills and ability to prioritize

• Effective communicator, excellent interpersonal, time management, and organization skills

• Word processing skills

• Maintained accurate, up-to-date, and confidential files and records

• Comprehensive knowledge of office equipment, including copiers, faxes, calculators

• A cooperative team member with the ability to work well under pressure

• Scheduled meetings and telephone conferences, consistent deadlines

• Served as receptionist; answered multiple incoming telephone lines

• Assisted customers with all Billing Question

• Recognized by management as trustworthy and reliable, punctual and outstanding attendance

Education

Allied Business Schools, Inc., Laguna Hills, California Medical Billing/ certificate

American Institute School of Health Fort Lauderdale FL Medical Office administration certificate

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