Customer Service Services

Gloria J Plascencia

Compton CA, *****…Cell: 310-***-**** Email: ad8lho@r.postjobfree.com

Objective: Seeking a challenging position where I can apply my skills and knowledge to a professional setting with a positive attitude and ability to learn new skills. Ability to learn quickly and enjoy a challenge Experiences:

2022-2024 SDC International Shipping

• Entered data into company system, including payment account information and call logs.

• Knowledge of Excel, PDF, DocuSign, Words, ability to prepare, perform spreadsheets calculations and learn new software tools

• Domestic, Export, Import, Air shipment, Domestics, creating Booking numbers, shipping schedules

• Achieved deliveries to the assign jobs to their destination

• Customer Service, scheduling appointments and booking for further customer’s

• Positive attitude, honest and self-motivate with high performance standards

• Dispatched and coordinated activities and constantly communicated with all dispatchers to get updates

• Create Bill of Lading and invoices, processing and monitoring of invoices payment

• Pre-arranged company routes and pickups using logistics software

• Prioritized freight movements

• Increased customer satisfaction by 10% by providing effective solutions

• Worked with the shipping company to ensure that the shipment was delivered to the correct destination, tracking shipments

• Built long term relationships bases on prompt and courteous service to gain maintain customer loyalty

• Provide reports to management of each file, Manage and coordinate all aspects of logistics

• Insurance submissions, claims

• Schedule the upcoming jobs

2021-2022 Divine Trucking, LLC (Manager )

• Experienced logistics professional versed in all operational and financial aspect of management, quality control, inventory control and customer services.

• High-energy Logistics Manager successful in building and motivating teams, lead of 15 guys.

• Review creates shipments assign carriers and dispatch shipments.

• Processing invoices, processing and monitoring of invoice payments, solving customer’s complaints for customers warehouse, agency’s and carriers, reviewing orders for accuracy,

• Promptly responded to general inquiries from customer’s staff and members via telephone, mail, e- mail and faxes, customer services.

• Update records for customers and employees on a daily basis, Scheduling appointments and booking for further customer’s

• Coordinate rush orders and order changes

• Produce BOL and updates shipment status information.

• Monitor all Exports and Import.

• Shipment Consolidations planning

• HR, submitting hours, Payroll, and time keeping documents, taking care of all owner accounts, responsible clerical accounting work, preparations, maintenance of accounting records and reports

• Creating Schedules, for the employees, (Dispatcher) 2019-2020 Traffic Management, Inc (Credit Analyst II)

• Consistently meets or exceeds establish goals and performance metrics which reflect higher performance expectations.

• Work with management to ensure past due fees are being made.

• Establish credit limits, make proposals to change credit limits and participate in managing overall portfolio risk.

• Answers patient and customer questions regarding billing and statement.

• Communicates with plant managers regarding customers issues (Unity, Netsuite, Oracle-Textura)

• Processes documents according to internal and state regulations and recorded results in the online database.

• All accounts were reconciled monthly, statements/ Customer aging statement. Invoice payments, processing and monitoring

• Answered inquiries from attorney’s and customers regarding issues. (Caine and Weiner)

• Obtain lien information, File Liens, Sale tax research, W-9’s, Worked closely with credit manager.

• Analyzed due portfolio to identify portfolio payment problems 2006-2019 Cedarlane Natural Foods

• Logistics Clerk/Order Entry /Billing 2014-2019/ Bi-lingual Spanish and English

• Contact customer regarding orders, payment / Enter order, post invoices, Bill of lading, EDI invoicing, Credit-memos.

• Processing invoices, solving customer’s complaints, reviewing orders for accuracy.

• Promptly responded to general inquiries from customer’s staff and members via telephone, mail, e- mail and faxes.

• Excel, Words/ Company program (XTuple)/ Grids

• Update records for customers and employees on a daily basis.

• Summit Invoice's (#850) per day, enter invoices into spreadsheet/ Monthly (4,000) Invoice’s

• Responsible of a department (team of 8) Assistant Manager

• Ordered supplies monthly for office inventory

• Scheduling appointments and booking for further customer’s

• Helping Account Payable with invoices for vouched payment.

• Assisting AR with questions issues on shorts pays, non-payments and overall payment issues.

• Maintaining up to date paper and computer based files and administrative systems

• Supervising if all invoices are entered correctly in the system (daily) and process production report.

• Sending Inventory to Nationwide stores.

2005-2012 JC Penney

• Customer Service (Responsible of a department), processing and monitoring.

• Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, perform cashier’s duties.

• Recommend, select, and help locate or obtain merchandise based on customer needs.

• Investigated and resolved customer complaints, lead person in the team.

• Place special orders or call other stores to find desired items.

• Bar code reader equipment / Bar-code scanners

• Set up store displays

• Managed shelf stocking and pricing activities

• Handled inventory and stocks

• Reviewed merchandize movement

• Inspected merchandize for quality and quantity.

• Handling customers face-to- face and on the phone. Highlights; Documentation and filling

• Customer Satisfaction

• Ability to work independently

• Bi-lingual Spanish and English

• Experience and knowledge of MS Words, PDF, Excel, Spreadsheet, and other software.

• Familiarly with 10 keys (270 per-min) and alphanumeric typing

• Honest, professional and hard-working person. Patience and good sense of humor. Education:

• 1999-2002 Compton High School…. Diploma

• 2005-2008 Compton Community College

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