Customer Service Patient Access
Resume:
Robert Richard
Wareham, MA *****
ad8ler@r.postjobfree.com
To obtain a Patient Access Representative position. Bringing a strong desire to learn, lead, coach, and mentor.
Willing to relocate to: Kansas City, MO - Boston, MA - Plymouth, MA Authorized to work in the US for any employer
Work Experience
Concessions Manager
Levy Restaurants Boston Convention and Exhibition Center-Boston, MA September 2022 to Present
• Coordinated with associates and ensured optimal product quality.
• Supervised efficient working of all employees and activities.
• Developed budget for concession activities annually.
• Provided training to concession staff and evaluated performance.
• Designed menu and beverage items for facility.
• Maintained optimal level of services for all clients.
• Ensured compliance to all organization standards and policies.
• Determined appropriate service policies and ensured efficiency.
• Worked in the largest convention center on the East Coast Team Captain
Macy's-Kingston, MA
September 2021 to September 2022
• Collaborate with general manager, vendors and merchandisers to ensure smooth operation and consistent stock levels
• Address customers complaints skillfully and provide reimbursement when necessary
• Develop and deliver excellent customer service programs through high-level training, consistent customer appreciation initiatives, and greeting, assisting and thanking each customer
• Launch exceptional recruiting, staffing and training programs to build and develop dynamic and highly capable teams; strategically leverage talent and allocate resources to regularly exceed business goals. FOH Manager
Fishermen's View-Sandwich, MA
July 2020 to November 2021
• Analyzes and resolves work problems or assists employees in solving work problems
• Manages in compliance with established company policies and procedures, along with local, state, and federal laws and regulations
• Proactively manage sanitation, maintenance, security and prevention of injury from accidents to ensure the safety of guests and staff
• Develop employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews
• Continually strives to develop staff and other assistant managers in all areas of the restaurant and for professional development
• Training and developing Crew Members, Assistant Manager and Manager Trainee Restaurant Manager
The Cape Club Falmouth-Falmouth, MA
April 2018 to July 2020
• Reviews inventory and daily par stock levels
• Conducts daily audit on all store sections
• Checks working condition of equipment
• Checks quality of ingredients, preparation schedules with kitchen crew
• Navigates all sections of the restaurant and assists in areas which need more assistance
• Immediately addresses all concerns, complaints and questions from customers.
• Liaisons with the kitchen to ensure prompt serving of all orders
• Manages cashiering station
• Ensures cleanliness of restaurant
• Prepares required reports and paperwork.
Food and Beverage Operations Manager
Marriott International, Inc.-Peabody, MA
October 2016 to April 2018
• Control costs and expenditures through detailed analysis of appropriate purchasing and inventory
• Recruit hire train and mentor staff developing skills and customer service excellence
• Ensured compliance with prescribed standards in the areas of guest relations labor costs paper costs restaurant safety and sanitation
• Presented all specials promotions and marketing plans according to company procedures Manager in Training (MIT)
Ocean Properties Ltd(The Sagamore Resort, Longboat Key Club Resort, The Lake Placid Lodge))-Sarasota, FL
June 2015 to October 2016
• Managing operations of three high volume restaurants and organize staff of over 60 employees
• Generating detailed daily, monthly, quarterly and yearly reports on business, staff, and profit
• Set budgets and execute plans for department sales, product purchase and staff development
• Recruiting, training and motivating staff
• Maintain high standard quality hygiene, health and safety
• Recruiting, training and motivating staff
• Experience working in a relais & châteaux
• Experience with Delphi and Social Tables
• Selling social catering events to guest
• Maintaining relationships with customers through face-to-face meetings, phone calls, and emails
• Providing direction and supervision to catering staff
• Maintaining the highest quality hospitality, meeting and banquet service Teaching Assistant/Server
Johnson and Wales Inn-Seekonk, MA
March 2012 to May 2015
• Ensure proper employee training
• Resolve issues related to staff and customers
• Managed the scheduling of staff
• Supervised up to 10 employees
Education
Bachelor of Science in Food and Beverage Management Johnson and Wales University - Providence, RI
May 2015
Skills
• Microsoft Word
• Microsoft Office
• Driving
• Communication skills
• Customer relationship management
• Customer service
• Leadership
• Sales
• Events management
• Supervising experience
• Microsoft Excel
• Payroll
• Recruiting
• Organizational skills
• Time management
• Conflict management
• Workday
• Communication skills
• Statistics
• Sales management
• Account management
Certifications and Licenses
ServSafe (Food Service Manager)
November 2023 to November 2028
Food Service Manager
Driver's License
December 2022 to December 2026
ServSafe
Food Handler Certification
September 2023 to September 2026
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