Customer Service Kitchen Staff
Resume:
Ava Madrid
About me
Gwynn Oak, MD *****
ad8ldd@r.postjobfree.com
Hello, my name is Ava and I am currently pursuing Secondary education. I consider myself a happy and bubbly person, always ready to bring positivity and enthusiasm to any situation. I believe that my outgoing and friendly nature makes me well-suited for a job that involves interacting with others. I have a knack for connecting with people on a personal level and making them feel at ease. I am confident that my optimistic outlook, willingness to learn, and ability to build strong relationships would make me a valuable addition to any team.
Authorized to work in the US for any employer
Work Experience
Barista
Starbucks-Lochearn, MD
Present
1. Greeting customers and taking their orders for coffee, espresso drinks, and other beverages. 2. Preparing and serving a variety of coffee and tea beverages according to established recipes and quality standards.
3. Operating espresso machines, coffee grinders, and other equipment to brew and prepare drinks. 4. Taking payment from customers and processing transactions accurately. 5. Maintaining a clean and organized work area, including cleaning and sanitizing equipment, restocking supplies, and keeping the coffee bar area tidy.
6. Providing exceptional customer service, answering questions about menu items, and making recommendations.
7. Upselling additional items, such as pastries or snacks, to increase sales. 8. Collaborating with other baristas and kitchen staff to ensure smooth service flow. 9. Following health and safety guidelines, including proper food handling and sanitation practices. 10. Creating a welcoming and friendly atmosphere for customers, and striving to make their visit enjoyable and memorable.
Server
The Cheesecake Factory-Columbia, MD
August 2023 to November 2023
1. Greeting and seating customers, providing menus, and taking orders. 2. Answering questions about menu items, making recommendations, and upselling additional items. 3. Communicating customer orders to the kitchen staff and ensuring that food is prepared and delivered in a timely manner.
4. Serving food and beverages to customers, ensuring accuracy and presentation standards are met. 5. Checking in with customers to ensure satisfaction, addressing any issues or concerns promptly. 6. Processing payments and handling cash transactions accurately. 7. Setting and clearing tables, and maintaining a clean and organized dining area. 8. Collaborating with kitchen and bar staff to ensure smooth service flow. 9. Following health and safety guidelines, including proper food handling and sanitation practices. 10. Providing exceptional customer service and creating a positive dining experience. Assistant Manager
Aces of A-Erie, PA
June 2022 to August 2023
1. Assisting the general manager in overseeing day-to-day operations, including scheduling staff, managing inventory, and ensuring compliance with safety regulations. 2. Coordinating with vendors and suppliers to order necessary supplies and equipment for the racetrack. 3. Assisting in marketing and promotional activities to attract more visitors to the racetrack and increase revenue.
4. Participating in event planning and execution, such as organizing races, special events, and entertainment programs.
Cashier/Customer Service
Victoria's Secret-Erie, PA
February 2022 to July 2022
Education
High school diploma
General Mclane High School - Erie, PA
January 2019 to July 2022
Skills
• Serving
• POS
• Restaurant experience
• Computer skills
• English
• Leadership
• Customer service
• Barista Experience
• Assistant Manager Experience
Languages
• English - Expert
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