Client Relationship Management / Project Management / Marketing & Sale

Chong (Casper) Chen

PERSONAL

INFORMATION

Phone +1-517-***-****

Email ***************@*****.***

Linkedlin https://www.linkedin.com/in/chong-chen-a5b8052a9/ CAREER

OBJECTIVE

Motivated and results-driven professional with a strong background in sales marketing, business development, and operations management. Seeking a challenging position in a dynamic organization where I can leverage my skills in client relationship management, project coordination, and strategic planning to contribute to the company's growth and success.

WORK

EXPERIENCE

FIND IT XL, Michigan, US

Account Manager September 2024 – Present

- Managed 50+ client accounts, driving a 30% revenue increase through upselling and cross-selling.

- Streamlined processes with cross-functional teams, cutting project turnaround time by 10%.

MALATOWN, US

Operations Specialist January 2024 - September 2024

- Optimized operations across four stores, enhancing efficiency with new processes. Reduced employee turnover by 15% through effective recruitment and training.

- Boosted foot traffic by 25% with targeted local marketing campaigns. MINO AUTOMATION USA INC.

Assistant of Project Manager Summer 2022

- Coordinated project activities, including meetings and documentation.

- Managed project files, plans, schedules, and budgets.

- Facilitated communication between team, stakeholders, and vendors.

- Assisted in managing project resources, including personnel and materials. JYH International Concentrated Transportation, China Sales Specialist August 2020 – Now

- Expanded U.S. market, boosting monthly growth by 10-15%.

- Developed tailored delivery services with strong customer retention.

- Created a delivery solution for Chinese in Michigan and Illinois. Dream Rods LLC dealership, Lansing, US

Account Manager Sept 2018 - July 2021

- Streamlined internal processes with PowerPoint training sessions. Managed financial records using Excel.

- Drove vehicle sales through targeted promotions.

- Organized and executed student union events with dealership sponsorship. Nimbus Karaoke, Lansing, Michigan

Assistant of general manager January 2018 - July 2020

- Enhanced customer service and expanded food offerings based on market research.

- Secured sponsorships, boosting customer traffic. And supported daily operational tasks.

EDUCATION University of Illinois at Urbana-Champaign Aug 2022 - Dec 2023 Master of Economics in Policy Economics

Michigan State University Aug 2017 - July 2021

Bachelor of Science in Advertising Management with minor in Public Relationships SKILLS &

CERTIFICATION

- Basic R language operations - Office Software

- Google Analysis Certification - Project Management

- Relationship Management - Communication Management

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