Project Management Manager
Resume:
Jennifer Wanner
• C (***) 736 - 1901
• ad8l96@r.postjobfree.com
Deep knowledge and lengthy experience as a world-wide Project Manager working on multi-project, multi-site environments using my technical experience as a Telecommunications engineer, architect to manage large-scale call center, network, and corporate projects.
Qualifications
20+ years project management experience with cross-functional teams using Agile and Waterfall project methodologies.
Management of life cycle of projects from RFP development, testing, and implementation.
15 years of progressive experience in design, implementation, and management of large-scale Telecommunications capital projects.
Established RFP / ROI development skills.
Engineering / Project management knowledge of networks, voice networks, SAP system development, external Web, and a variety of desktop users application.
IT / QA test script development, testing team lead, and report out to C-level executives for multi-site, multi-platforms.
Adept at leading offshore teams.
Seasoned at gathering requirements from customer / business teams.
Ability to translate complex technologies to layman business case terms.
Development and implementation of Business Continuity Plan for Disaster Recovery, which included required governing board documentation and annual testing.
Proven track record of success in overseeing established and start-up of global customer service call centers with focus on cost reductions, productivity, and efficiency.
Enterprise call center redesigns for efficient network and resource use with an annual cost savings of 1.5 million in carrier expenditures.
History of successful Multisite, multi- channel Cisco deployments
Competent vendor management, contract review, and relationship management.
Ability to provide analytical and innovative review of new technologies with focus on requirements and cost savings.
Work History
AT&T (Randstad) Remote worker
Project Manager (10/18/2021- 8/9/2024)
Project Manager for American Airlines account.
Management of Oracle upgrade throughout Telco infrastructure.
Scheduling and management of team meetings, customer updates, and report out weekly of project deliverables.
Provided weekly program updates to AA team.
Provided updates for monthly Governance deck.
Report out to C level executives.
Managed Oracle 12->19C upgrades.
Project managed worldwide F5 RHEL 5->6->7 project software upgrade project on Cisco 65xx.
Coordinated SMOP reviews with technical staff.
Managed Jeopardy project delays to C level management.
Coordinated and provided Risk log, project timeline, GAPs, kick-off, vendor coordination.
Work force management adapter implementation for NICE.
Provided support for MEX city relocation.
Monitored “Front door” for project requests.
Managed change control paperwork for delivery to AA (and adding to change calendar.
Verizon (Randstad) Remote worker
VOIP Project Manager (10/29/2018 – 8/2021)
North America, Asia, and EMEA “go-live” Project Manager executing transition to a Cisco Managed network.
Managed customer (UAT) testing during go-live testing: Test case development, testing guidance, results tracking and reporting.
Managed carrier testing process to ensure RESPOG completed successfully.
Managed day 1 issues, opened tickets, and managed engineering and carrier through resolution and testing.
Project Plan development using: MS project. Excel trackers, and Sharepoint.
Provided support to customers during pandemic to ensure WFH applications and capacity needs were met.
University of California Davis (AVID) Davis, CA
VOIP Telecom Analyst (2/5/2018 – 6/22/2018)
Responsible for multi building campus phased deployment.
Performs project kickoff, requirements gathering, configuration requirements, site walks, to leading deployment per assigned department / building.
Allianz Global / FFIC (Structure Networks) Petaluma, CA
VOIP Telecom Technical Lead / Project Manager (05/2014 – 7/7/2017)
IT and UAT testing lead: test script development and report out to team & C-level executives.
AT&T architecture design and documentation for call routing within Route it application.
Requirements gathering and Project Plan timeline development.
Architecture engineering design review.
Jennifer Wanner
Continued…
Allianz Global / FFIC (Structure Networks) Petaluma, CA
VOIP Telecom Technical Lead / Project Manager (05/2014 – 7/7/2017)
Bandwidth review and capacity planning.
Requirement gathering of business requirements.
Performed GAP analysis between old and new technologies.
Implementation risk assessment and fall-back planning.
Apple Computer, Elk Grove, CA
Worldwide BPR Project Manager (10/2006 – 05/2013)
Project life cycle planning and execution for Consumer and Small Business sales tools.
Capital project management, budgeting, planning, and ROI calculations.
Project managed multiple platforms, desktop, chat, and web integrations.
Aspect eWFM and call center project management.
Liaison between business and IS&T for defining call center business requirements.
User Acceptance Testing development, release / cut over management.
Worldwide Project management of Store expansion, CHAT, CTI, Softphone, SAP, work force management optimization, and CRM integration with desktop.
Lead PM on store expansion with China and Japan ensuring language transition and country specific finance regulations.
Managed finance project for SMB credit application process and forms including integration with Bloomberg feed.
Environments management.
E*TRADE Financial, Rancho Cordova, CA
Principal Telecommunications Engineer, Voice & Data Networks (05/1996 – 10/2006)
Responsible for overall multi-site telecommunications architecture.
Engineered complex voice migration projects: ACD installation, upgrade, and conversion projects with IVR, Avaya, Aspect, Genesys, and Cisco Call Manager systems.
Lead multi-sit conversion to Cisco.
Management of AT&T, Sprint, and MCI network clouds, circuit ordering, toll free services management using advanced carrier tools and applications including Route-it, Interactive Advantage, and Business Direct.
Developed technology assessments, RFPs, and presentations.
Liaised between business and technology groups to translate call center requirements into successful call flow design to meet SLA agreements.
Design, implementation and execution of a comprehensive Business Continuity.
Lead IT team in development for disaster recovery plan as outlined by SEC.
Key lead in design and implementation of Regional Operation Center to ensure secure and redundant environment.
Jennifer Wanner
Continued…
Technical Training
2013 UC Davis Extension – in progress
Project Management Body of Knowledge (PMBOK)
2005 CISCO Call Manager / CIPT Boot camp
Cisco Call Manager CIPT 1
Cisco Call Manager CIPT 2
1993 - 2000 Aspect Communications
Basic and Advanced Call Center and CCT Design.
Aspect Portal and MMA.
Application Design Workshop.
Advance Report Writer and Runner.
eWFM / TCS Forecasting and Scheduling.
1993 - 2000 Lucent Technologies
CMS.
Custom Reporting.
World Class Routing.
G3 Design.
1996 - 1997 InnerVoice
Basic IVR Hardware support.
IVR software configuration.
AT&T Route it
References available upon request
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