Server Hardware Windows

TREVOR CLUNN

604-***-**** (CELL)

**** **** **, ******, ******* Columbia V2V 3B9

ad8l4k@r.postjobfree.com

PROFESSIONAL SUMMARY

• 20+ years’ hands on experience in Windows Server environments

• 7 years hands on advance experience working on Linux Platforms (Cent0s, Ubuntu, Debian, FreeBSD)

• 14+ years’ hands on experience with network cabling, cable management and terminating CAT5, CAT5e, CAT6 network cables.

• 20+ years’ troubleshooting desktop/server hardware, network devices and power management.

• 20+ years' experience with TCP/IP, LAN and WAN networking.

• 20+ years’ knowledge of Windows Operating Systems (2000, XP, Vista, Win 7, Win8 Winn10)

• 15+ years’ experience with MS Office Suites as well as additional professional development

(2003, 2007, 2010, 2013)

• 20+ years' experience with customer support both on site and remote.

• 5+ years' of videography, producing and editing digital video, Chroma Keying, on site live streaming video,

Technical Summery

• Experience using a custom CRM ticket system and Zen Desk for support.

• Proficient in MS Outlook

• Audio Video Editing using Adobe Creative Suite

• Managed client information in a database system

• Hands on experience working on Intel and Supermicro server hardware.

• Skilled in TCP/IP and WAN

• Experience working in a start up business environment.

• Advanced hands on experience working on Windows desktop (WinXP to Win10) as well as Windows Server (Win Server 2003 to 2012)

• Advanced hands on experience working on and installing Linux server platforms. (Cent0s, Ubuntu, Debian, FreeBSD)

• Strong graphic and visual sense

• Patient and focused

EDUCATION

North Delta Secondary School 2000

Diploma

Certificates

• First Aid Level One

• Avigilon Ceritified

• Milestone Certified

• Genetec Certified

• Security Installer license

• GPAB Security License

EMPLOYMENT SUMMARY

Senior IT Support Technician

Unified Systems Inc. - Port Coquitlam, BC

August 2017 to Present

Unified Systems Inc. (USI) is a world-class security systems integrator located in Canada.

• Installed and upgraded firmware and software remotely across multiple platforms.

• Configuring Cisco switches for layer 2 and 3 for large corperations.

• Configure to spec server and workstation systems

• Hands on experience with Gallagher hardware and software and soon to be recertified level 2

• Also worked and has certification for Milestone as well as Genetec

• Work on site to fix surveillance networking issues

• Teach other surveillance managers on how to use the Avigilon software.

• Experience in working in Active Directory

• Setting up and testing IP Camera equipment.

• Setting up working camera networks in a test environment and implementing on site.

• Building and repairing hardware on Dell servers

• Being the main contact for service calls.

• Safety oriented work done at all times as USI is a CORE company.

• Experience with a custom built ticketing system (Filemaker) HP Enterprises Langley, B.C.

May 2016 - June 2016

Desktop/Network support

HP Enterprises is a well established IT company that is responsible for supporting the technical side of large companies.

• Installing programs and drivers for Canada Bread in a company wide system update.

• Diagnosed and repaired any hardware and network problems.

• Worked with setting up and supporting MS Office 2010 and 2013

• ReImaging of employee terminals and data backup.

• Project Highlights Supported 40-60 employee terminals during the length of the contract. Resolved any hardware and network issues employees had during that time. Initial phase of updates finished well ahead of deadline.

• Technologies Used: HP Enterprises proprietary software. HP update manager as well as Lync. Worked on a Windows 7 desktop platform.

eSecureData Coquitlam, B.C

Feb 2009 – March, 2016

Desktop/Network Support

Growing dedicated server and virtual server company spanning tier 1 to 4.

• Installed software, modified and repaired hardware and resolved technical issues.

• Used a custom made CRM ticket system to manage client enquiries.

• Worked on location as well as remotely to resolve client issues.

• Installed and terminated CAT5, CAT5e, CAT6 cables for server racks.

• Evaluated and responded to incoming sales leads and requests for technical support assistance

• Demonstrated professionalism and courtesy with customers at all times.

• Resolved problems with malfunctioning products.

• Identified and solved technical issues with a variety of diagnostic tools.

• Installed both Windows and Linux server operating system platforms.

• Advanced support in setting up LAN and WAN as well as VLAN networks for enterprise clients.

• Configured network on CISCO switches.

• Provided on-call support for critical issues.

• Used credit card processors (Moneris, MyVirtual Merchant) to process clients on a daily basis

• Project Highlights: Worked closely on a number of different Linux server environments. Managed a client database of about 1000 clients and 1200 servers where 70-80% of clients were Linux users.

• Technologies Used: Linux memory test, Power adaptor testing hardware, Disk to Disk copy or erase hardware, CACTI network monitoring software, Wireshark, CISCO switches, Custom made ticket software and database.

Wavelit Inc. Vancouver, B.C.

March 2004 – November 2008

Video Engineer and Content Manager

Start up company in the streaming video business bringing a wide variety of content from live nature video to business shows.

• Managed call flow and responded to technical support needs of customers.

• Resolved customer issues in a clear, courteous and straightforward manner.

• Produced, filmed and edited video for live streaming purposes as well as television.

• Managed a team of 5 to 6 to create content for the company site to make sure there was always fresh new content for the viewing public.

• Responsible for promoting content via Social Networking.

• Took initiative to promote a live streaming eagles nest that brought millions of viewers to the company. This brought the company to the forefront of the live streaming world and enabled Wavelit to bring in live streaming content from all over the world.

• Managed the Google Adwords and Google Analytics.

• Took ownership of all the social aspects of the company that included a busy in house forum and other social networks.

• Filmed, edited and produced a business show for CEO's of public companies.

• Project Highlights: Promoted a wildly popular streaming video of an Eagles nest that got the company global recognition. Height of popularity netted 13+ million unique visits to the company website. Filmed produced a business show of 100 episodes for America One in the USA.

• Technologies Used: Adobe C

• Creative Suite, Digital Juice, Microsoft Outlook, Google Adwords, Google Analytics, Microsoft Movie Maker, High Definition video cameras, Audio mixing board, Teleprompter program, Live video mixer, Windows Streaming Service, Social Media websites for promotion. Hotsports Networks Inc Vancouver, B.C.

2003-2004

Junior Desktop/Application Support

Provided a platform for Junior ice hockey coaches to plan practices for their team to view before a scheduled practice to save precious ice or field time.

• Provided remote support for minor/junior league coaches using the company application

• Filmed and edited training videos used on the company site.

• Remote on location live streaming of the International Coaches Conference in Calgary.

• Filmed and edited speaking events for former Vancouver Canucks player and CEO of Hotsports Networks, Ryan Walter

• Responded to clients using outlook email client.

• Project Highlights: Supported a client base of 100s of clients all across Canada and the USA. Created canned practices for coaches to easily choose from. Managed the user database to make sure it was up to date.

• Technologies Used: Microsoft Outlook, Microsoft Movie Maker, Custom Flash animator for canned practices.

Haney Hotel Kitchen: Maple Ridge, BC

2002 – 2003

Kitchen duties, cook

• Purveyor of fine BBQ'd meats to the patrons of The Caddyshack and Tommy's Bar and Grill

• Set up and take down of BBQ equipment and products.

• Managed the money before and after every shift.

Nutrilife Inc.: Langley, BC

2000 – 2002

Warehouse worker and Plant Food production

• Filled and palleted a variety of containers for shipment.

• Managed warehouse stock.

• Minor electrical work on power supplies.

• Safely worked around dangerous chemicals.

• Mixed harmful chemicals in a safe manner to produce plant food. Personal Achievements

Was one of the first people responsible for a globally recognised live streaming viral video. Within the last 2 years have worked hard on becoming healthy and have lost close to 150 lbs as a result. Hobbies

• Hiking

• Geocaching

• Biking

• Roller Hockey

• Photography and Filming

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