Customer Service Territory Manager
Resume:
Apt ***
Austin, TX *****
ad8kt5@r.postjobfree.com
Joél Flesher
Summary
Detail Oriented business profession with 25+ years of comprehensive experience in B2B and product distribution in the food and wholegoods industries.
I am an educated, well-rounded candidate, whose experiences, both personally and professionally, lend well in a variety of fields and professions.
EXPERIENCE
Unifirst First Aid and Safety,Austin, Tx- Territory Manager
July 2022 - present
●Effectively service customer 1st Aid needs on a dedicated, cyclical route
●Meet monthly revenue goals
●Manage route vehicle inventory, stock receipts
●Ensure route vehicle is well maintained by having all preventative maintenance and repairs are done when necessary
●Work in tandem with other departments to assist in customer’s employee training needs (CPR, AED, fork lift, disaster preparedness)
E.A. Sween- Austin CDC, Austin, TX — Warehouse Lead
March 2020 - May 2022
●Oversee the daily operations of a cold storage food distribution center including in-bound product delivery meant for same day shipping to area convenient stores
●Personally account for, monitor, and report all inventory levels of daily and on-hand products to vendors and management.
●employing FIFO to rotate stock where needed, providing the freshest, safest food products to customers
●Ensure that each of 5 departments spread between 2 locations, are sufficiently staffed and ready for the daily order-pulling process.
●Manager 20 person staff of both company employees and temporary staffing
●Coach & mentor warehouse staff members to help each individual grow with the company.
●Follow specific guidelines mandated by Top Managers to document employee performance, attendance, and growth.
●Understand and adhere to food safety guidelines as required by local, state, and governmental agencies
●Follow HACCP (Hazard analysis and critical control points) guidelines to Ensure food safety is addressed through the analysis and control of biological, chemical, and physical hazards.
●Critically analyse the operation and closely monitor departmental progress to meet daily deadlines.
●Communicate and work closely with peers and upper management daily in order to develop and improve on all best practices.
Texas Outdoor Power Equipment — Customer Service Rep
May 2013 - February 2020
●Effectively deliver excellent customer service in a wholesale business setting
●Active team member working closely with all departments to insure the company’s success, surpassing their growth goals 7 yrs consecutively
PMA Outdoor Power Equipment — Customer Service Manager
February 1997- October 2011
●Effectively deliver excellent customer service in a wholesale business setting
●Active team member working closely with all departments to insure the company’s success, surpassing their growth goals 12 years consecutively
●Manage all incoming calls, product orders, overseeing all data entry processing, collaborate with shipping department
●Review shipped orders prior to passing them along to invoicing staff
●Fill in for various office staff members when needed.
●Assist shipping and receiving of high volume days
●Assist Territory Managers with all advertising, yearly incentive orders, expense accounts, organization of customer open house and key sale events (both in office as well at customers store)
EDUCATION
University of Phoenix
Bachelor of Science-Business Management
February 2004 - June 2008,
Warrenville, Illinois Campus
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