Customer Service Representative

Diedra (Chitra) Pherwani

***** **** **, **** ***, Delray Beach, Fl 33484

Cell: 512-***-**** Email: ad8khv@r.postjobfree.com

• Experienced Customer Service Representative

• Passionate about helping people achieve well being

• Quick learner, possessing excellent communication skills

• Team Player with a positive attitude that embraces change

• Resourceful problem solver with attention to detail

• Yoga instructor (Instructor training in Sampoorna affiliated with yoga alliance)

• Holistic skin care therapist with training in medical esthetics

• Continuous online studies on Yoga & self improvement.

• Specializing in Yoga for Seniors, beginners & children Education:

Bachelor of Arts, (Psychology & History) University of Bombay 1994 Licensed Esthetician, Baldwin Beauty School, Texas 2003 Licensed Cosmetologist, States of Texas & Florida 2004, 2023 Certified Yoga Instructor, 200 hrs teacher training Yogi Hari ashram (Sampoorna yoga), Miramar Florida 2023

Certified in First Aid/CPR/AED for Adults, seniors and children - NewLifeCPR Aug 2023 Experienced caregiver Seniors & Children - Observing /Assessing behaviour certificate, Austin Community college, Texas.2001

Experienced infant caregiver – Understanding Early brain development, Shaken Baby Syndrome SIDS, SBS, Austin Community college, Texas.2001 Work Experience:

Sonsu Controls Inc., Canada, Florida January 2010 – Current Customer Service, Inside Sales and Purchasing Agent Sonsu Controls Inc. is a Canadian Engineering Company now in Florida since 2022 with services in Electrical, Instrumentation, Aviation Lubricants Supply and MRO within Canada, US and overseas. Our suppliers are various OEMs in North America. Responsibilities include:

• Issuing purchase orders to US and Canadian suppliers for export to clientele in Middle East, Far East to fulfill customer needs and expectations

• Coordinating sales orders for Amazon and Ebay stores to clients within the US, Canada, Mexico and Puerto Rico

• Liaison between customer and supplier to ensure on time delivery

• Arranging freight, delivery, billing services

• Researching new products for customers

• Providing specific information about products, services to potential clients via phone or email

• Responding to customer inquiries pertaining to quotations, order status, and shipping information

• Managing company Social media, supervising junior staff, office duties Diedra (Chitra) Pherwani

16055 Sims Rd, unit 203, Delray Beach, Fl 33484

Cell: 512-***-**** Email: ad8khv@r.postjobfree.com

Avantika medical Spa, ON December 2009 – December 2021 Esthetician.

Responsibilities include:

• Perform Threading, Facials & laser hair reduction.

• Help clients with skin care needs, product sales and recommendations.

• Online help for skincare during COVID lockdown

• Managed front desk appointments and cash register

• Seconded to Tansley Woods Senior Care for esthetics, grooming, geriatric care. Bouvardia Laser Spa, ON September 2007 – December 2009 Esthetician.

Responsibilities include:

• Spa representative for resident expert on Dermalogica Skincare products line

• Brand ambassador for Guinot line of professional beauty products.

• Perform skincare treatments for customers

• Managed front desk appointments and cash register Bright horizons in Austin, TX January 2001 – December 2006 Assistant teacher (Volunteer)

Responsibilities include:

• Attending to children aged 5 and below for learning, meals, play and sleep

• Developing games and interactive exercises for children with focus on communication and team participation

Buduburam Refugee Camp & Action Techiman School, Ghana January 2022 –current Fundraiser, teacher, volunteer

Responsibilities include:

• Raised $2800 via GoFundme for rice, cooking oil, drinking water, childrens books, crayons, supplies for Buduburam refugee camp near Accra

• Helped setup Riya Sam Learning Centre at Action School Techiman, Ghana

• Taught classes to children aged 5-12 on breathing, meditation, creative thinking, communication and self-esteem

Catholic Peel Dufferin Board, Mississauga ON Canada January 1998 – December 2000 Assistant teacher & Caregiver (Volunteer/part time) Responsibilities include:

• Teaching basics of esthetics and skincare at evening school

• Organizing fundraisers for food/clothing and books to homeless adults and children

• Attended classes on trauma effects on children, seniors and adults with impairments

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