Facility Management Customer Service

JOSEPH ADERO OPIYO

Address: ***A **** LEANNE BLVD

Telephone: +1-437-***-****

Email: ad8k51@r.postjobfree.com

With over 16 years plus of experience in housekeeping and facility management within the hospitality industry, I have a proven track record of improving cleaning protocols, enhancing team performance, and significantly increasing guest satisfaction. My expertise includes leading teams, optimizing operations, and implementing eco- friendly cleaning solutions

PROFESSIONAL SKILLS

Persistence and determination.

Organization and standardization.

Patience and the ability to remain calm in stressful situations.

Being thorough and pay attention to detail.

Am flexible and open to change.

RELEVANT EXPERIENCE

HOUSEKEEPER OCT 2016 – AUG 2020

Hotel Connection & Restaurant

Responsibilities:

Cleaning and tidying up the rooms.

Dusting and polishing furniture and other surfaces

Stock taking and sorting of supplies.

Making beds, changing bed sheets, removing and replacing used towel and toiletries.

Ensuring security of guest rooms.

Vacuum cleaning, sweeping, and mopping floors.

Disposal and recycling of garbage.

Parahiso Hotel

Responsibilities:

Maintaining cleanliness in every workstation.

Organizing, cleaning and storing utensils in their proper place.

Assisting cooks with meal preparation and other duties as requested.

Helping to prepare food and desserts.

Preparing small dishes such as appetizers or arranging plate decorations.

Storing food products safely and in line with business regulations.

Maintaining accuracy of assigned tasks or customer orders.

Managing store rooms and cold rooms.

Organizing and storing utensils and putting them in their proper places.

Keeping the kitchen store records.

Sorting and distributing ingredients.

WAITER FEB 2004 – DEC 2010

Vera Foods and Beverages Limited

Responsibilities:

Taking customer orders and delivering food and beverages

Greet and escort customers to their tables.

Present menu and provide detailed information as per customers’ request.

Prepare tables by setting up linens, silverware and glasses.

Inform customers about the day’s specials.

Offer menu recommendations upon request.

Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages.

Communicate order details to the Kitchen Staff.

Check dishes and kitchenware for cleanliness and presentation and report any problems.

Arrange table settings and maintain a tidy dining area.

Deliver checks and collect bill payments.

Carry dirty plates, glasses and silverware to kitchen for cleaning.

Follow all relevant health department regulations.

Provide excellent customer service to guests.

Academic Background

March 2000 - November 2002

: Kisumu Polytechnic

: Diploma in Hotel Management

Feb 1991 - Dec 1994

: St Tresas Boys High School

Jan 1982 - Dec 1990

:James Gichuru Primary School

Individual qualities

Good leadership abilities and flexibility

Adaptive learner

Works independently within the set parameters.

Enthusiastic, confident and result oriented.

Strong integrity and a collaborator

Industrious and initiative-taking.

Ability to work under pressure.

Diligence.

Good people skills, both with internal and external relationships

Contact this candidate