Customer Service Field
Resume:
Rafael M. Gonzales
San Antonio, TX 78244
Cell: 210-***-****
Email: ad8jok@r.postjobfree.com
ad8jok@r.postjobfree.com
OBJECTIVE: To establish a long term relationship and provide service with a progressive company in the HVAC field and to represent a company with integrity. QUALIFICATIONS: I am eager to expand my knowledge and continue to learn and provide valuable service. In return I shall be an employee that dedicates 100% of myself to ensure the integrity and positive reputation of the company. Excellent customer service, hard work and communication are my best attributes. I am an experienced technician, knowledgeable and a quick learner. I continually set new goals for myself to improve my work skills. EDUCATION:
1993- General Equivalency Diploma
1999- Air Conditioning and Refrigeration (HVAC-R) Various Continuing education coursed throughout my career including but not limited to: Mast ering Schematic diagrams, General Electricity, sales, Carrier & trane dx units, air-cooled & water-cooled screw chillers, centravac & some spool centrifugal chillers. Tracer & tracker controls, TR-1 drives & techview with Trane chillers. Experience with most factory water-cooled equipment and central plant operations. 2008- Enrolled at the University of Phoenix
2012- Associates of Arts in Information Technology with concentration in programming. York Centrifugal Training
MCS Controls
Niagara AX Certified
Self-Employed
Started my own Company
Texas Cooling Experts
8-2022- Present 2023
EMPLOYMENT
Air Performance Service July 2021 July 2022
Tasked to grow a service division from Austin
Account Manager/Field Service Project Manager
Service Sales
Service Project Management
New Customer Development
Service Solutions
Achieved Relationships with
Bexar County
SAWS
ACCD
Judson ISD
Northside ISD
Pearsall ISD
Southside ISD
Baptist Health System
Embassy Landmark
TEMA Member
SAABE Member
Over 300,000 in revenue sold with Judson, Northside, Southside, and South San. I am continuing to build these relationships and retain them. The current goals given to me for this start up company have been met and would exceed. The four chillers sold to Pearsall ISD alone have exceeded expectations and will continue to strive for excellence.
Rooftop units, controls, chiller service, and coil replacements have been in the works. I have built a stand alone relationship with Bexar county and continue to receive phone calls on ideas and solutions.
I have managed these jobs with 30-33 % margins and continue to set personal goals. September 2020 – July 2021 Garrett Mechanical
Tasked to grow a service division.
Field Service Superintendent
Service Sales
Service Project Management
New Customer Development
Service Solutions
SouthSide ISD
Awarded 375,000 in service projects including
Four Chiller Replacements
Provided Service for the District
NorthSide ISD
Awarded over 280,000 in service work included
● Two Trane chiller overhauls
● Compressor replacements
● Bearing and AHU work
● VFD upgrades
● RTU Replacements
Judson ISD
Awarded 180,000 in service work and projects
Work to include
● Multiple Chilled water coil replacements
● Chiller annuals
● Boiler replacements
● New piping for multiple schools
● Budget projects for summer work
Skills and technical Support along with collaboration Project management
New business development
Estimating, bid jobs, tenant jobs, Service Sales.
September 2019 -March 2020 BLCCS
Field Service Superintendent
Projects, Proposals, Safety Officer, Business Development, Training, CPS, All Equipment.
Chiller Development.
January 2018 -September 2019 Daikin Applied
Field Superintendent, Safety, Training,
Factory Start-ups on all Daikin Equipment. Comprehensive contract work and annuals to all makes and models of air cooled and water cooled chillers. PM management of hours and contract work with Government customers. Factory Training and operative speeches to County and Government officials on the use of their equipment. Teardowns and rebuilds on WME chillers and magnetic bearing compressors. Preventative maintenance and budget maintenance with long term customers. Constant guidance with building integration with Factory equipment.
January 2010- 2017 TDIndustries Field Supervisor
Service, repairs, annual stops on cooling towers, water cooled, and air cooled screw chillers, some centrifugal machines, leak checks, start ups on all types of equipment. DDC controls with Automated Logic, Trane controls (Tracer Summit), Johnson Controls, Ward systems. I performed numerous jobs including temporary cooling towers, chiller change outs, and pump repairs. Certification training in Micro Control Systems. Complete management of central plant operations, budget and repairs for 3,000 tons of cooling along with VFD upgrades and central plant logic for better energy management.
December 2008 – January 2010 Brandt Engineering co. Service, annuals, repairs on air-cooled, water-cooled and centrifugal chillers. Pneumatic repairs and ddc control work. Performed commissioning on new construction jobs for central plants while working with most manufactures on chiller start-ups. Provided support for hooking up temporary cooling towers, chillers, and pumps.
Performed multiple Centrifugal and Helical Screw compressor disassembles along with micro panel retrofits.
August 2004 - December 2008 Trane Co.
Service, maintenance, repair, start- ups, on all types of Trane systems. Annual stops on water-cooled screw chillers, screw compressor replacement, model E, model R complete overhauls, repairs with tech view, tracer summit controls, glycol chillers, certification on fundamentals for centra-vac chillers, major repairs on all RTHD, RTHB, RTHA, RTAC, RTAA chillers. Upgraded R-11 chillers to R-123 and converted micro panels with new CH 530 controls. Provided support on cooling tower replacement and gearbox rebuilds. August 2002 - August 2004 AJ Monier Co.
Service, repair, maintenance, installs, dx-units, chilled water coils, pneumatic controls, ddc controls, trane drives, pumps, cooling towers, gear boxes, air handlers, joy fans, VAV’s, boiler stops, and other mechanical services. Rebuilt two vane axial fans and installed new controls. August 2000 -August -2002 TD Industries
Service, repair, sales and maintenance of Residential HVAC units, Commercial units, Refrigeration units, ice machines, Walk-in coolers and freezers, Reach- in coolers and freezers, under the counter coolers, Hobart sanitizers.. Exhaust systems, conveyors, make up air, commercial boilers, and some chillers.
REFERENCES
Johnny Serrato 210-***-**** Northside ISD
Gilberto Davila 210-***-**** Bexar County
Russell Padilla 210-***-****
Marcello Jimenez 210-***-**** Judson ISD
Additional references Available upon request.
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