General Manager Restaurant

Daryl Rubrico

Las Vegas, NV *****

702-***-**** ad8jc5@r.postjobfree.com

PROFESSIONAL SUMMARY

Experienced Restaurant General Manager, successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. Years of progressive leadership experience in the Food and Beverage Industry has allowed myself to be able to adapt to any environment. Naturally charismatic. Born In August. Horoscope a Leo, Confident, Self-Assured, a Natural Born Leader. A Charismatic-Leader. Some may lead, others follow. Having the ability to not only Lead, but more importantly, having others follow SKILLS and trust in lead. Traits that are is crucial to succeed as a General Manager.

• Supply Ordering and Management

• Guest Relations Experience

• Kitchen Management Experience

• Staffing and Sales Reporting

• Monthly Inventory

• Labor Cost Analysis

• Reliable & dependable

• Exceptional communication skills

• Policy Development

• Front of House Management

• Food Safety and Sanitation

• Restaurant Operation

WORK HISTORY

RESTAURANT GENERAL MANAGER 09/2021 to Current

Fruitly LLC - Henderson, NV

Demonstrates commitment to goals and inspires others to deliver superior performance

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• Maintained facility and grounds to present positive image. Strategically developed effective marketing plans to increase sales and profits while managing costs.

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Ordering supplies, comparing vendor prices decreasing cost by 20% with in first quarter.

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Developed, implemented and managed business plans to promote profitable food and beverage sales.

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• Developed strong relations with customers and vendors on behalf of organization Creating/adjusting policies for better efficiency, increasing productivity and Consistently achieves sales goal

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RESTAURANT GENERAL MANAGER 11/2017 to 08/2019

Apple Pacific LLC (IHOP & Applebee's) - Tumon, Guam

• Set clear expectations and created positive working environment for employees. Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.

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Assessed supplier quality to maintain tight cost controls and maximize business operational performance.

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Overseeing stock levels, keeping inventory par levels sufficient for operations and keeping cost of goods below budget.

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Managed budget implementations, employee reviews, training, schedules and contract negotiations.

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Maximized efficiency by coaching and mentoring management personnel on principles, industry practices, company procedures and technology systems.

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• Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.

• Reduced COGS 15% after first monthly inventory

RESTAURANT MANAGER 04/2017 to 11/2017

Apple Pacific LLC (IHOP & Applebee's) - Tumon, GU

Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

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Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

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• Reconciled cash and credit card transactions to maintain accurate records. Oversaw restaurant's personnel to maintain adequate staffing and minimize overtime while keeping turnover down 50%.

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• Monitored labor cost daily, adjusting to restaurant's occupancy.

• Carefully interviewed, selected, trained and supervised team members.

• Effectively managed timekeeping, and paperwork for new hires and terminations. SUPERVISOR 08/2016 to 04/2017

Apple Pacific LLC (IHOP & Applebee's) - Tumon, Guam

• Regularly supervised team-members of 15-20 employees

• Demonstrated excellent people skills in both client and employee relationships Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.

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• Boosted customer satisfaction and service delivery to strengthen customer loyalty. Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

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Handled customer complaints, resolved issues and adjusted policies to meet changing needs.

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SERVER TRAINER 03/2016 to 11/2016

Apple Pacific LLC (Applebee's & IHOP) - Tumon, Guam

• Established guest relationships with customers that visit regularly Taught servers to memorize menu ingredients and provide information on preparation methods.

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• Trained and mentored new personnel hired to fulfill various roles.

• Strictly followed all cash, security, inventory and labor policies and procedures Trained new team members on restaurant procedures, menu items and performance strategies.

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• Keeping restaurant organized and clean ready for next shift/day for success Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 50%

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RESTAURANT SUPERVISOR 01/2016 to 11/2016

Beachin' Shrimp - Tumon, GU

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

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Handled customer complaints, resolved issues and adjusted policies to meet changing needs.

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• Boosted customer satisfaction and service delivery to strengthen customer loyalty. Created and deployed successful policies to boost restaurant performance, streamline food prep processes and reduce waste.

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Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste by 20%

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SERVER 03/2012 to 11/2015

Sea Grill Resturant - Tumon, GU

Help patrons select food & beverages with suggestive selling methods increasing up-selling techniques raising check average 10%

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Worked with POS system to place orders, manage bills and handle complimentary items.

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• Promptly and empathetically handled guest concerns and complaints Keeping high standards of customer service during high-volume, fast-paced operations (rush hour)

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• Built loyal clientele through friendly interactions & consistent appreciation

• Adhere to grooming and hygiene standards

EDUCATION

Marianas Training Academy - Agana, GU Certificated By National Health Association

(NHA)

Medical Billing And Coding, 06/2013

Simon Sanchez High School - Yigo, GU High School Diploma 06/2006

CERTIFICATIONS

ServSafe Certified

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