Customer Service Financial Services
Resume:
Valarie Zembrodt
Amelia, OH *****
ad8j7q@r.postjobfree.com
Looking to provide excellent customer service with a new company that I can grow with for years to come!
Authorized to work in the US for any employer
Work Experience
Certified Designated Hitter
Walgreens - Amelia, OH
March 2022 to Present
Answer customer's questions and listen to their complaints offering information and solutions. Knowledgeable about most of the products and services available. Practice friendly, caring customer service. Uphold the company's policies and procedures while completing daily tasks. Process, shop, and prepare online orders for curbside or in store pickup. Print photo orders, create special gifts, craft ornaments, cards & invitations, make stretched canvases & wood panel pictures, craft ornaments. Facilitate ordering front store supplies. Twice a week I collaborate with my team to unload merchandise from the truck to the shelves. I offer financial services to every customer and assist with application completion. I'm responsible for removing outdated products from the shelves and scanning them out of our system to be discarded. Another duty I possess is to answer the multi line phone system, attend to customer, transfer call to necessary department, make follow-up calls about order completion and provide options for order issues. Help pharmacist in accordance with state and federal regulations in the practice of pharmacy.
Customer Service Specialist
Walmart - Amelia, OH
March 2019 to September 2019
Sliced meats and cheese for customers. Fried chicken, made rotisserie chicken, crafted subs, & cooked sides. Served hot food to customers. Took orders via phone for event catering. Stocked shelves in deli area. Daily dishes and clean up.
Education
Some College in Medical Assisting
Daymar College-Bellevue - Bellevue, KY
October 2011 to November 2012
High School in General Education
Newport Alternative High School - Newport, KY
August 1992 to May 1996
Skills
• Time management
• Databases
• Medical office experience
• Conflict management
• Hospital experience
• Marketing
• Medical records
• Website maintenance
• Medical terminology
• Sales
• Customer service
• Clerical experience
• Medical scheduling
• Leadership
• Mentoring
• Vital signs
• Patient care
• Call center (Less than 1 year)
• Multi-line Phone Systems
• Insurance Verification
• HIPAA
Awards
Certificate of Nomination
July 2023
Nominated for the Courageous Customer Care 2023 Award. Nomination Description:
Valarie has been a huge addition to our team. She is willing to learn and help in any way she can. She recently was promoted to pharmacy cashier because she saw how busy our pharmacy is and wanted to help. In the year she has been here she has already become a go-to for our customers and knows all of them by name and has created a deep personal connection with quite a few of them. We have quite a few elderly regulars that depend on Val for the human connection. She has called customers to check find them and make sure they're okay after surgery and illnesses.
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